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<TITLE>Question about hold/transfer button not appearing on some calls</TITLE>
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<P><FONT SIZE=2 FACE="Arial">I have a scenario going on where at times, the Hold/Transfer button does not appear on the display.</FONT>
<BR><FONT SIZE=2 FACE="Arial">This seems to happen when the user is on a call on 5510, and a second call comes in to 5510. They then cannot place the call on hold to take the second call, or do a transfer before taking the second call.</FONT></P>
<P><FONT SIZE=2 FACE="Arial">Reportedly (from another cisco-voip user), when you have this issue with no hold/transfer button, it's an "available resources" problem, and you need to make more additional line resources available in order for there to be a "place" to do the hold/transfer.</FONT></P>
<P><FONT SIZE=2 FACE="Arial">Best I can determine, this is happening in the following circumstance:</FONT>
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<P><FONT SIZE=2 FACE="Arial">1. The DN is configured on multiple phones (12 in this case). It is not the primary line on most phones</FONT>
<BR><FONT SIZE=2 FACE="Arial">2. The Max Calls is set to 5 (currently) and the Busy Trigger is set to 3 (currently). </FONT>
<BR><FONT SIZE=2 FACE="Arial">Problem persists even at adjusted settings.</FONT>
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<P><FONT SIZE=2 FACE="Arial">(Those values are 2 and 1 by default in our setup)</FONT>
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<P><FONT SIZE=2 FACE="Arial">By experimentation with another similar setup elsewhere in the system, we discovered that when four (4) phones had the same line, it was necessary to set Max Calls to 16 and Busy Trigger to 4 in order to get the "no transfer button/no hold button" issue to stop happening.</FONT></P>
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<P><FONT SIZE=2 FACE="Arial">What I'm trying to understand here is this:</FONT>
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<P><FONT SIZE=2 FACE="Arial">1. Is it true that you always must set MaxCalls to four-times the number of actual line appearances? and set Busy Trigger to the count of shared lines?</FONT></P>
<P><FONT SIZE=2 FACE="Arial">We don't have anything like 48 calls coming in -- even with 5 and 3 set, there should be PLENTY of resources available to do a hold/transfer </FONT></P>
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<P><FONT SIZE=2 FACE="Arial">Can someone explain this to me?</FONT>
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<P><FONT SIZE=2 FACE="Arial">Other system parameters:</FONT>
<BR><FONT FACE="Times New Roman">7.0.2.20000-5 SCCP41.8-4-3S</FONT>
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<P><FONT SIZE=2 FACE="Arial">Tim Reimers</FONT>
<BR><FONT SIZE=2 FACE="Arial">Systems Analyst II</FONT>
<BR><FONT SIZE=2 FACE="Arial">Information Technology Services</FONT>
<BR><FONT SIZE=2 FACE="Arial">City of Asheville</FONT>
<BR><FONT SIZE=2 FACE="Arial">70 Court Plaza</FONT>
<BR><FONT SIZE=2 FACE="Arial">Asheville, NC 28801</FONT>
<BR><FONT SIZE=2 FACE="Arial">phone - 828-259-5512</FONT>
<BR><A HREF="mailto:timreimers@ashevillenc.gov"><U><FONT COLOR="#0000FF" SIZE=2 FACE="Arial">treimers@ashevillenc.gov</FONT></U></A>
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