<html><head></head><body style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; ">With MGCP gateways you don't typically need to transcode. Failing to allocate an MOH server due to codec mismatch should just you tone on hold, not drop the call.<div><br></div><div>You'll need to look at the ccm traces to see what is going on.</div><div><br></div><div><div>
<span class="Apple-style-span" style="border-collapse: separate; color: rgb(0, 0, 0); font-family: Helvetica; font-size: medium; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-align: auto; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-border-horizontal-spacing: 0px; -webkit-border-vertical-spacing: 0px; -webkit-text-decorations-in-effect: none; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; "><div>-Ryan</div></span>
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<br><div><div>On Jun 18, 2010, at 11:12 AM, Damian Turburville wrote:</div><br class="Apple-interchange-newline"><blockquote type="cite"><span class="Apple-style-span" style="border-collapse: separate; font-family: Helvetica; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-border-horizontal-spacing: 0px; -webkit-border-vertical-spacing: 0px; -webkit-text-decorations-in-effect: none; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; font-size: medium; "><div><div style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; font-family: 'times new roman', 'new york', times, serif; font-size: 12pt; "><div style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; ">Ryan,<br>No, pressing hold cuts the call off as well.<br>When you say a "media negotiation failure" would this be a transcoding or MTP issue do you think?<br>Thanks,<br>Damian<br><br></div><div style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; font-family: 'times new roman', 'new york', times, serif; font-size: 12pt; "><br><div style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; font-family: 'times new roman', 'new york', times, serif; font-size: 12pt; "><font size="2" face="Tahoma"><hr size="1"><b><span style="font-weight: bold; ">From:</span></b><span class="Apple-converted-space"> </span>Ryan Ratliff <<a href="mailto:rratliff@cisco.com">rratliff@cisco.com</a>><br><b><span style="font-weight: bold; ">To:</span></b><span class="Apple-converted-space"> </span>Damian Turburville <<a href="mailto:d_turburville@yahoo.com">d_turburville@yahoo.com</a>><br><b><span style="font-weight: bold; ">Cc:</span></b><span class="Apple-converted-space"> </span>cips <<a href="mailto:cisco@cips.nl">cisco@cips.nl</a>>; cisco-voip mailinglist <<a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a>><br><b><span style="font-weight: bold; ">Sent:</span></b><span class="Apple-converted-space"> </span>Fri, June 18, 2010 2:58:44 PM<br><b><span style="font-weight: bold; ">Subject:</span></b><span class="Apple-converted-space"> </span>Re: [cisco-voip] ISDX - Call Manager transfer issue<br></font><br>Can they put the call on hold without using the transfer feature? When the first transfer button is pressed all that happens is the call is placed on hold.<div style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; "><br></div><div style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; ">Your debug shows CCM is sending the disconnect with cause "resources unavailable, unspecified". This is going to be a media negotiation failure.</div><div style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; "><br><div style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; "><span class="Apple-style-span" style="border-collapse: separate; font-family: Helvetica; font-size: medium; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; "><div style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; ">-Ryan</div></span></div><br><div style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; "><div style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; ">On Jun 18, 2010, at 8:36 AM, Damian Turburville wrote:</div><br class="Apple-interchange-newline"><blockquote type="cite"><span class="Apple-style-span" style="border-collapse: separate; font-family: Helvetica; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; font-size: medium; "><div style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; "><div style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; font-family: times, serif; font-size: 12pt; "><div style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; ">Thanks for looking at this.<br><br>The call is cut off as soon as the transfer button is pressed for the first time so they do not get to enter any digits.<br></div><div style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; font-family: times, serif; font-size: 12pt; "><br>Please see attached files for debugs and screenshots.<br><br>Cheers,<br>Damian<br><br><div style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; font-family: times, serif; font-size: 12pt; "><font size="2" face="Tahoma"><hr size="1"><b><span style="font-weight: bold; ">From:</span></b><span class="Apple-converted-space"> </span>cips <<a rel="nofollow" ymailto="mailto:cisco@cips.nl" target="_blank" href="mailto:cisco@cips.nl" style="color: blue; text-decoration: underline; ">cisco@cips.nl</a>><br><b><span style="font-weight: bold; ">To:</span></b><span class="Apple-converted-space"> </span>Damian Turburville <<a rel="nofollow" ymailto="mailto:d_turburville@yahoo.com" target="_blank" href="mailto:d_turburville@yahoo.com" style="color: blue; text-decoration: underline; ">d_turburville@yahoo.com</a>><br><b><span style="font-weight: bold; ">Cc:</span></b><span class="Apple-converted-space"> </span>cisco-voip mailinglist <<a rel="nofollow" ymailto="mailto:cisco-voip@puck.nether.net" target="_blank" href="mailto:cisco-voip@puck.nether.net" style="color: blue; text-decoration: underline; ">cisco-voip@puck.nether.net</a>><br><b><span style="font-weight: bold; ">Sent:</span></b><span class="Apple-converted-space"> </span>Fri, June 18, 2010 1:19:45 PM<br><b><span style="font-weight: bold; ">Subject:</span></b><span class="Apple-converted-space"> </span>RE: [cisco-voip] ISDX - Call Manager transfer issue<br></font><br><div class="WordSection1" style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; "><div style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0.0001pt; margin-left: 0cm; font-size: 12pt; font-family: serif; "><span lang="EN-US" style="font-size: 11pt; font-family: sans-serif; color: rgb(31, 73, 125); ">Also make a call and, do the transfer while running a debug isdn q921 and debug isdn q931.</span></div><p class="MsoNormal" style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0.0001pt; margin-left: 0cm; font-size: 12pt; font-family: serif; "><span lang="EN-US" style="font-size: 11pt; font-family: sans-serif; color: rgb(31, 73, 125); "> </span></p><div style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0.0001pt; margin-left: 0cm; font-size: 12pt; font-family: serif; "><span lang="EN-US" style="font-size: 11pt; font-family: sans-serif; color: rgb(31, 73, 125); ">Is the call cut-off as soon as the transfer button is presses by the user, for the first time? Or is the call cut-off when the user presses the transfer button for the second time, to really make the transfer?</span></div><div style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0.0001pt; margin-left: 0cm; font-size: 12pt; font-family: serif; "><span lang="EN-US" style="font-size: 11pt; font-family: sans-serif; color: rgb(31, 73, 125); ">Where does the user do a transfer to? Internal external? Or back to the ISDX?</span></div><p class="MsoNormal" style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0.0001pt; margin-left: 0cm; font-size: 12pt; font-family: serif; "><span lang="EN-US" style="font-size: 11pt; font-family: sans-serif; color: rgb(31, 73, 125); "> </span></p><div style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0.0001pt; margin-left: 0cm; font-size: 12pt; font-family: serif; "><span lang="EN-US" style="font-size: 11pt; font-family: sans-serif; color: rgb(31, 73, 125); ">Please attach a screenshot of the GW configuration in the CM.</span></div><p class="MsoNormal" style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0.0001pt; margin-left: 0cm; font-size: 12pt; font-family: serif; "><span lang="EN-US" style="font-size: 11pt; font-family: sans-serif; color: rgb(31, 73, 125); "> </span></p><div style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; "><div style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; border-top-width: 1pt; border-right-width: medium; border-bottom-width: medium; border-left-width: medium; border-top-style: solid; border-right-style: none; border-bottom-style: none; border-left-style: none; padding-top: 3pt; padding-right: 0cm; padding-bottom: 0cm; padding-left: 0cm; "><div style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0.0001pt; margin-left: 0cm; font-size: 12pt; font-family: serif; "><b><span lang="EN-US" style="font-size: 10pt; font-family: sans-serif; ">From:</span></b><span lang="EN-US" style="font-size: 10pt; font-family: sans-serif; "><span class="Apple-converted-space"> </span><a rel="nofollow" ymailto="mailto:cisco-voip-bounces@puck.nether.net" target="_blank" href="mailto:cisco-voip-bounces@puck.nether.net" style="color: blue; text-decoration: underline; ">cisco-voip-bounces@puck.nether.net</a><span class="Apple-converted-space"> </span>[mailto:cisco-voip-bounces@puck.nether.net]<span class="Apple-converted-space"> </span><b>On Behalf Of<span class="Apple-converted-space"> </span></b>Damian Turburville<br><b>Sent:</b><span class="Apple-converted-space"> </span>vrijdag 18 juni 2010 13:48<br><b>To:</b><span class="Apple-converted-space"> </span><a rel="nofollow" ymailto="mailto:cisco-voip@puck.nether.net" target="_blank" href="mailto:cisco-voip@puck.nether.net" style="color: blue; text-decoration: underline; ">cisco-voip@puck.nether.net</a><br><b>Subject:</b><span class="Apple-converted-space"> </span>[cisco-voip] ISDX - Call Manager transfer issue</span></div></div></div><p class="MsoNormal" style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0.0001pt; margin-left: 0cm; font-size: 12pt; font-family: serif; "> </p><div style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; "><div style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0.0001pt; margin-left: 0cm; font-size: 12pt; font-family: serif; ">Hi,<br>Hopefully one of you clever people out there can help me out with a problem we are having.<br>The setup is as follows<br><br>Siemens ISDX<br> <span class="Apple-converted-space"> </span><i>sending DPNSS to</i><br>Westell protocol Convertor<br> <span class="Apple-converted-space"> </span><i>converting to qsig and sending to</i><br>Cisco 2651XM MGCP gateway</div><div style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; "><div style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0.0001pt; margin-left: 0cm; font-size: 12pt; font-family: serif; "> <span class="Apple-converted-space"> </span><i>connected across WAN to<span class="Apple-converted-space"> </span><br></i>Cisco Call Manager 4.1(2)<br><br>The problem is that when someone on the isdx places a call to a cisco phone on the CCM 4.1 and the cisco phone (7912 or 7960 series) attempts to press the transfer button the call is cut off.<br>We have run a "debug MGCP events" on the gateway but are having trouble interpreting it, if anyone can lend a hand it would be greatly appreciated.<br><br>I have attached text files with the MGCP debug output along with the gateway config and the output of the show version command. If there is anything else that may help please let me know.<br><br>Thanks,<br>Damian</div></div></div><p class="MsoNormal" style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0.0001pt; margin-left: 0cm; font-size: 12pt; font-family: serif; "> </p></div></div></div></div><br><span><2651xm debug isdn q921.txt></span><span><2651xm debug isdn q931.txt></span><span><CCM gateway screenshots.doc></span>_______________________________________________<br>cisco-voip mailing list<br><a rel="nofollow" ymailto="mailto:cisco-voip@puck.nether.net" target="_blank" href="mailto:cisco-voip@puck.nether.net" style="color: blue; text-decoration: underline; ">cisco-voip@puck.nether.net</a><br><a rel="nofollow" target="_blank" href="https://puck.nether.net/mailman/listinfo/cisco-voip" style="color: blue; text-decoration: underline; ">https://puck.nether.net/mailman/listinfo/cisco-voip</a><br></div></span></blockquote></div><br></div></div></div></div><br></div></span><br class="Apple-interchange-newline"></blockquote></div><br></div></body></html>