<font size=2 face="sans-serif">Here is a fun request I received.</font>
<br>
<br><font size=2 face="sans-serif">Call Center Agent shouldn't have access
to dial any internal or external number unless they are performing a transfer
or conference.</font>
<br>
<br><font size=2 face="sans-serif">These agents are using CTIOS and
CUCM version 7.1.2.</font>
<br>
<br><font size=2 face="sans-serif">I don't see how I can turn on this access
when transferring or conferencing a call. I was hoping the Call Forward
CSS came into play when using these softkeys but testing proved otherwise.</font>
<br>
<br><font size=2 face="sans-serif">Is this possible?</font>
<br>
<br><font size=2 face="sans-serif">Thanks,<br>
<br>
- Steve</font>
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