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</o:shapelayout></xml><![endif]--></head><body bgcolor=white lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Maybe you could do some creative scripting with UCCE. That way it is not actually the agent dialing the number, but a transfer to the trigger and then the script doing the rest.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D'>Dennis Heim<br>Network Voice Engineer<br>CDW Advanced Technology Services<br>11711 N. Meridian Street, Suite 225<br>Carmel, IN 46032<br><br>317.569.4255 Office<br></span><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>317.569.4201 Fax<br></span><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D'>317.694.6070 Cell<o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><a href="mailto:dennis.heim@cdw.com" title="mailto:dennis.heim@berbee.com">dennis.heim@cdw.com</a><br></span><span style='color:#1F497D'><a href="http://www.cdw.com/content/solutions/unified-communications/">cdw.com/content/solutions/unified-communications/</a><o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='color:#1F497D'><o:p> </o:p></span></p></div><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif";color:windowtext'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif";color:windowtext'> cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net] <b>On Behalf Of </b>Wes Sisk<br><b>Sent:</b> Tuesday, June 22, 2010 1:50 PM<br><b>To:</b> steve.siltman@assurant.com<br><b>Cc:</b> cisco-voip@puck.nether.net<br><b>Subject:</b> Re: [cisco-voip] Block internal and External calling unless its a transfer or conference<o:p></o:p></span></p></div></div><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Logical Partitioning was designed for just the opposite - prevent forwards/transfers for certain call flows:<br><a href="http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/7_1_2/ccmfeat/fslopar.html#wpxref28807">http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/7_1_2/ccmfeat/fslopar.html#wpxref28807</a><br><br>I've not looked closely but perhaps the structure can be creatively configured to enable your request.<br><br>/Wes<br><br>On Tuesday, June 22, 2010 12:30:52 PM, <a href="mailto:steve.siltman@assurant.com">steve.siltman@assurant.com</a> wrote:<br><br><o:p></o:p></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>Here is a fun request I received.</span> <br><br><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>Call Center Agent shouldn't have access to dial any internal or external number unless they are performing a transfer or conference.</span> <br><br><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>These agents are using CTIOS and CUCM version 7.1.2.</span> <br><br><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>I don't see how I can turn on this access when transferring or conferencing a call. I was hoping the Call Forward CSS came into play when using these softkeys but testing proved otherwise.</span> <br><br><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>Is this possible?</span> <br><br><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>Thanks,<br><br>- Steve</span> This e-mail message and all attachments transmitted with it may contain legally privileged and/or confidential information intended solely for the use of the addressee(s). If the reader of this message is not the intended recipient, you are hereby notified that any reading, dissemination, distribution, copying, forwarding or other use of this message or its attachments is strictly prohibited. If you have received this message in error, please notify the sender immediately and delete this message and all copies and backups thereof. Thank you. <o:p></o:p></p><pre><o:p> </o:p></pre><pre style='text-align:center'><hr size=4 width="90%" align=center></pre><pre><o:p> </o:p></pre><pre>_______________________________________________<o:p></o:p></pre><pre>cisco-voip mailing list<o:p></o:p></pre><pre><a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><o:p></o:p></pre><pre><a href="https://puck.nether.net/mailman/listinfo/cisco-voip">https://puck.nether.net/mailman/listinfo/cisco-voip</a><o:p></o:p></pre><pre> <o:p></o:p></pre><p class=MsoNormal><o:p> </o:p></p></div></body></html>