<table cellspacing="0" cellpadding="0" border="0" ><tr><td valign="top" style="font: inherit;"><DIV>On the hard-phone you may remove the "NEW CALL" soft-key. Just explore if any similar option in CTI-OS. <BR><BR>--- On <B>Wed, 6/23/10, Dennis Heim <I><Dennis.Heim@cdw.com></I></B> wrote:<BR></DIV>
<BLOCKQUOTE style="PADDING-LEFT: 5px; MARGIN-LEFT: 5px; BORDER-LEFT: rgb(16,16,255) 2px solid"><BR>From: Dennis Heim <Dennis.Heim@cdw.com><BR>Subject: Re: [cisco-voip] Block internal and External calling unless its a transfer or conference<BR>To: "Wes Sisk" <wsisk@cisco.com>, "steve.siltman@assurant.com" <steve.siltman@assurant.com><BR>Cc: "cisco-voip@puck.nether.net" <cisco-voip@puck.nether.net><BR>Date: Wednesday, June 23, 2010, 12:48 AM<BR><BR>
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<P class=MsoNormal><SPAN style="FONT-SIZE: 11pt; COLOR: #1f497d; FONT-FAMILY: 'sans-serif'">Maybe you could do some creative scripting with UCCE. That way it is not actually the agent dialing the number, but a transfer to the trigger and then the script doing the rest.</SPAN></DIV>
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<P class=MsoNormal><SPAN style="FONT-SIZE: 10pt; COLOR: #1f497d; FONT-FAMILY: 'sans-serif'">Dennis Heim<BR>Network Voice Engineer<BR>CDW Advanced Technology Services<BR>11711 N. Meridian Street, Suite 225<BR>Carmel, IN 46032<BR><BR>317.569.4255 Office<BR></SPAN><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: 'sans-serif'">317.569.4201 Fax<BR></SPAN><SPAN style="FONT-SIZE: 10pt; COLOR: #1f497d; FONT-FAMILY: 'sans-serif'">317.694.6070 Cell</SPAN></DIV>
<P class=MsoNormal><SPAN style="FONT-SIZE: 11pt; COLOR: #1f497d; FONT-FAMILY: 'sans-serif'"><A title=mailto:dennis.heim@berbee.com href="http://us.mc550.mail.yahoo.com/mc/compose?to=dennis.heim@cdw.com" target=_blank rel=nofollow ymailto="mailto:dennis.heim@cdw.com">dennis.heim@cdw.com</A><BR></SPAN><SPAN style="COLOR: #1f497d"><A href="http://www.cdw.com/content/solutions/unified-communications/" target=_blank rel=nofollow>cdw.com/content/solutions/unified-communications/</A></SPAN></DIV>
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<P class=MsoNormal><B><SPAN style="FONT-SIZE: 10pt; COLOR: windowtext; FONT-FAMILY: 'sans-serif'">From:</SPAN></B><SPAN style="FONT-SIZE: 10pt; COLOR: windowtext; FONT-FAMILY: 'sans-serif'"> cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net] <B>On Behalf Of </B>Wes Sisk<BR><B>Sent:</B> Tuesday, June 22, 2010 1:50 PM<BR><B>To:</B> steve.siltman@assurant.com<BR><B>Cc:</B> cisco-voip@puck.nether.net<BR><B>Subject:</B> Re: [cisco-voip] Block internal and External calling unless its a transfer or conference</SPAN></DIV></DIV></DIV>
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<P class=MsoNormal>Logical Partitioning was designed for just the opposite - prevent forwards/transfers for certain call flows:<BR><A href="http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/7_1_2/ccmfeat/fslopar.html#wpxref28807" target=_blank rel=nofollow>http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/7_1_2/ccmfeat/fslopar.html#wpxref28807</A><BR><BR>I've not looked closely but perhaps the structure can be creatively configured to enable your request.<BR><BR>/Wes<BR><BR>On Tuesday, June 22, 2010 12:30:52 PM, <A href="http://us.mc550.mail.yahoo.com/mc/compose?to=steve.siltman@assurant.com" target=_blank rel=nofollow ymailto="mailto:steve.siltman@assurant.com">steve.siltman@assurant.com</A> wrote:<BR><BR></DIV>
<P class=MsoNormal><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: 'sans-serif'">Here is a fun request I received.</SPAN> <BR><BR><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: 'sans-serif'">Call Center Agent shouldn't have access to dial any internal or external number unless they are performing a transfer or conference.</SPAN> <BR><BR><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: 'sans-serif'">These agents are using CTIOS and CUCM version 7.1.2.</SPAN> <BR><BR><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: 'sans-serif'">I don't see how I can turn on this access when transferring or conferencing a call. I was hoping the Call Forward CSS came into play when using these softkeys but testing proved otherwise.</SPAN> <BR><BR><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: 'sans-serif'">Is this possible?</SPAN> <BR><BR><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: 'sans-serif'">Thanks,<BR><BR>- Steve</SPAN> This e-mail message and all attachments transmitted with it may
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