<html><head></head><body style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; ">What do the CCM traces show? It will clearly identify if one of the lines has hit the busytrigger, and if so you can track that lineControl back to the actual phone that owns it.<div><br><div>
<span class="Apple-style-span" style="border-collapse: separate; color: rgb(0, 0, 0); font-family: Helvetica; font-size: medium; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-align: auto; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-border-horizontal-spacing: 0px; -webkit-border-vertical-spacing: 0px; -webkit-text-decorations-in-effect: none; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; "><div>-Ryan</div></span>
</div>
<br><div><div>On Jun 25, 2010, at 11:43 AM, Jonathan Charles wrote:</div><br class="Apple-interchange-newline">And that is what I am seeing... all DNs are set to 8 and 6 (mc and bt)....<br><br>So, is it a bug?<br><br><br>Jonathan<br><br><div class="gmail_quote">On Fri, Jun 25, 2010 at 1:44 AM, Erick B. <span dir="ltr"><<a href="mailto:erickbee@gmail.com">erickbee@gmail.com</a>></span> wrote:<br>
<blockquote class="gmail_quote" style="margin: 0pt 0pt 0pt 0.8ex; border-left: 1px solid rgb(204, 204, 204); padding-left: 1ex;">I think he is stating to pull up the DN, then click on each associated<br>
device and press edit line appearance which will bring up the full<br>
line settings for that DN on the selected device, You need to check<br>
this for each device that has the shared DN to make sure the Max<br>
Call/Busy is right per device.<br>
<br>
But I've had issues reported to me with shared lines where only one<br>
person would be on call and other calls in would sometimes go straight<br>
to Voicemail even though busy trigger was higher then number of calls<br>
they supposedly had active.<br>
<div><div></div><div class="h5"><br>
On Thu, Jun 24, 2010 at 10:57 PM, Jonathan Charles <<a href="mailto:jonvoip@gmail.com">jonvoip@gmail.com</a>> wrote:<br>
> We actually BATted the change to be 8 and 6....)<br>
><br>
> Where else are you referring?<br>
><br>
><br>
> J<br>
><br>
> On Thu, Jun 24, 2010 at 6:17 PM, Joe Martini <<a href="mailto:joemar2@cisco.com">joemar2@cisco.com</a>> wrote:<br>
>><br>
>> Hi Jonathan,<br>
>><br>
>> If it is always the 3rd call that goes to voice mail, then I bet one of<br>
>> the lines (check the per line per device instance) is still at the default<br>
>> busy trigger of 2. Just checking the line isn't enough to see the correct<br>
>> settings, navigate to each phone then to the line from the phone to get the<br>
>> per device line setting.<br>
>><br>
>> Joe<br>
>><br>
>> On Jun 24, 2010, at 5:31 PM, Jonathan Charles wrote:<br>
>><br>
>> Customer is running 7.1.3-31900-1, they have six phones with a shared line<br>
>> appearance...<br>
>><br>
>> All the phones (for this line are set to max calls 8, with a busy trigger<br>
>> of 6)...<br>
>><br>
>> The third inbound call goes straight to VM....<br>
>><br>
>> How do we make it so the 7th call goes to VM?<br>
>><br>
>><br>
>> Jonathan<br>
>><br>
>><br>
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><br>
><br>
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</div></div></blockquote></div><br>
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