And that is what I am seeing... all DNs are set to 8 and 6 (mc and bt)....<br><br>So, is it a bug?<br><br><br>Jonathan<br><br><div class="gmail_quote">On Fri, Jun 25, 2010 at 1:44 AM, Erick B. <span dir="ltr"><<a href="mailto:erickbee@gmail.com">erickbee@gmail.com</a>></span> wrote:<br>
<blockquote class="gmail_quote" style="margin: 0pt 0pt 0pt 0.8ex; border-left: 1px solid rgb(204, 204, 204); padding-left: 1ex;">I think he is stating to pull up the DN, then click on each associated<br>
device and press edit line appearance which will bring up the full<br>
line settings for that DN on the selected device, You need to check<br>
this for each device that has the shared DN to make sure the Max<br>
Call/Busy is right per device.<br>
<br>
But I've had issues reported to me with shared lines where only one<br>
person would be on call and other calls in would sometimes go straight<br>
to Voicemail even though busy trigger was higher then number of calls<br>
they supposedly had active.<br>
<div><div></div><div class="h5"><br>
On Thu, Jun 24, 2010 at 10:57 PM, Jonathan Charles <<a href="mailto:jonvoip@gmail.com">jonvoip@gmail.com</a>> wrote:<br>
> We actually BATted the change to be 8 and 6....)<br>
><br>
> Where else are you referring?<br>
><br>
><br>
> J<br>
><br>
> On Thu, Jun 24, 2010 at 6:17 PM, Joe Martini <<a href="mailto:joemar2@cisco.com">joemar2@cisco.com</a>> wrote:<br>
>><br>
>> Hi Jonathan,<br>
>><br>
>> If it is always the 3rd call that goes to voice mail, then I bet one of<br>
>> the lines (check the per line per device instance) is still at the default<br>
>> busy trigger of 2. Just checking the line isn't enough to see the correct<br>
>> settings, navigate to each phone then to the line from the phone to get the<br>
>> per device line setting.<br>
>><br>
>> Joe<br>
>><br>
>> On Jun 24, 2010, at 5:31 PM, Jonathan Charles wrote:<br>
>><br>
>> Customer is running 7.1.3-31900-1, they have six phones with a shared line<br>
>> appearance...<br>
>><br>
>> All the phones (for this line are set to max calls 8, with a busy trigger<br>
>> of 6)...<br>
>><br>
>> The third inbound call goes straight to VM....<br>
>><br>
>> How do we make it so the 7th call goes to VM?<br>
>><br>
>><br>
>> Jonathan<br>
>><br>
>><br>
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>><br>
><br>
><br>
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</div></div></blockquote></div><br>