So in my former position we used Arc Solutions.<div><br></div><div>I know that Cisco also re-brands Arc in there solution.</div><div><br></div><div>my question is, has anyone ever tried to use CUCIMOC as and Attendant Console?</div>
<div><br></div><div>Was it a good Solution?</div><div><br></div><div>What are the pro's and con's?</div><div><br></div><div>we are currently on CM 4.2 upgrading to 7.1 next month, and already have a large pilot of OCS / MOC.</div>
<div><br></div><div>Price wise I think I could be better off with CUCIMOC because of the need of presence and communication.</div><div><br></div><div>Currently we use UCCx for call queuing and routing, so CUCIMOC would just be used for transferring to the correct person.</div>
<div><br></div><div>Let me know your thoughts.</div><div><br></div><div>Thanks</div><div><br></div><div>Scott</div>