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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal>It seems like a common problem that customers upgrading from 4.1 with Attendant Console have to go in a manually and create the Application User ACDeviceAuthenticationUser and associate devices to it just to get TCD to work.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Is there a reason DMA or CallManager installation doesn’t create this user and setup Cisco CallManager Attendant Console Server Service to just work for a upgrade? If this a PERS/BUG in DMA? <o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Also did I miss creating the user ACDeviceAuthenticationUser in the CallManager 4x to 7x Upgrade Documentation for post install, I didn’t find any warning about this, but had it bite me on 3 upgrades (somehow I keep forgetting about it<grin>)!<o:p></o:p></p></div></body></html>
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