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<p class=MsoNormal><span style='color:#1F497D'>The only problem I see with this
setup is, the extra line that is used for call center operations would still be
able to call a US number without being logged into CAD correct?<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'>I want to force them to be
logged into CAD so I can get the additional reporting with Historical reports.<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'>Thanks,<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
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<p class=MsoNormal><b><span style='color:#1F497D'>Tim </span></b><i><span
style='font-size:8.0pt;font-family:"Arial","sans-serif";color:#1F497D'><o:p></o:p></span></i></p>
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<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
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<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> Jason Aarons (US)
[mailto:jason.aarons@us.didata.com] <br>
<b>Sent:</b> Monday, June 28, 2010 12:16 PM<br>
<b>To:</b> H, Tim; cisco-voip<br>
<b>Subject:</b> RE: Call from CAD, but not ext<o:p></o:p></span></p>
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<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><span style='color:#1F497D'>Normally you have a Line 2 with
a ACD/IPCC Controlled Extension with a Calling Search Space that limits them
regardless of whether logged in or not. You don’t normally want to share
ICD lines with regular user lines.<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
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<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> cisco-voip-bounces@puck.nether.net
[mailto:cisco-voip-bounces@puck.nether.net] <b>On Behalf Of </b>H, Tim<br>
<b>Sent:</b> Monday, June 28, 2010 11:40 AM<br>
<b>To:</b> cisco-voip<br>
<b>Subject:</b> [cisco-voip] Call from CAD, but not ext<o:p></o:p></span></p>
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<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>All,<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>I’ve been brainstorming an idea, but don’t know if it’s
possible. <o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>CUCM 7.13 and UCCX 7.01SR5.<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>I have a remote call center in another country. As
part of their dial plan, I’m using Tail-End Hop Off for them to be able to dial
any US number from their site. For reporting purposes, call recording
purposes, and to ensure they’re not using our phone system for anything other
than business, I’d like to limit their US dialing to only be able to happen if
they’re logged in to Cisco Agent desktop. When they’re not logged in, I’d
like them to not have access to make any calls to the US. <o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Any good ideas on how to achieve this?<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Thanks,<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><b><span style='color:#1F497D'>Tim </span></b><i><span
style='font-size:8.0pt;font-family:"Arial","sans-serif";color:#1F497D'><o:p></o:p></span></i></p>
<p class=MsoNormal><o:p> </o:p></p>
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