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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal><span style='color:#1F497D'>UCCX is on the way, hopefully in a couple of months. I think that I would put off this project until then.<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>Thanks for the help.<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><div><p class=MsoNormal style='text-autospace:none'><span style='font-size:10.0pt;font-family:"Courier New";color:#1F497D'>Neal Haas<o:p></o:p></span></p><p class=MsoNormal style='text-autospace:none'><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D'><o:p> </o:p></span></p></div><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> Eric Butcher [mailto:Eric.Butcher@cdw.com] <br><b>Sent:</b> Monday, June 28, 2010 4:00 PM<br><b>To:</b> Haas, Neal; 'cisco-voip@puck.nether.net'<br><b>Subject:</b> RE: Departmental Directory Handler<o:p></o:p></span></p></div></div><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><span style='color:#1F497D'>I don’t know if you can do this at multiple levels with Unity. For instance, you can create a class of service per department, and create a directory handler for each department, restricting each of the department call handlers to its corresponding class of service… But I don’t know of a way to create a directory handler to search through departments as you describe.<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>You may find it easier to front end the search for a department using a contact center script… then the script would transfer the call to the corresponding “Department” directory handler via CTI to unity. Do you have a UCCX box?<o:p></o:p></span></p><div><p class=MsoNormal><b><span style='color:black'><o:p> </o:p></span></b></p><p class=MsoNormal><b><span style='color:black'>Eric Butcher<o:p></o:p></span></b></p><p class=MsoNormal><b><span style='font-size:8.0pt;color:black'>Cisco Unified Communications Engineer</span><span style='color:black'><br></span></b><b><span style='font-size:7.5pt;color:red'>CDW</span></b><span style='font-size:7.5pt;font-family:"Arial","sans-serif";color:gray'> Professional Services</span><span style='color:#1F497D'><o:p></o:p></span></p><p class=MsoNormal><span style='font-size:7.5pt;font-family:"Arial","sans-serif";color:gray'>11711 N Meridian, Ste 225</span><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:black'><o:p></o:p></span></p><p class=MsoNormal><span style='font-size:7.5pt;font-family:"Arial","sans-serif";color:gray'>Carmel, IN 46032<br></span><span style='font-size:10.0pt;font-family:Wingdings;color:black'>(</span><span style='font-size:7.5pt;font-family:"Arial","sans-serif";color:black'> 317.569.4282 - IP Phone<br></span><span style='font-size:10.0pt;font-family:Wingdings;color:black'>(</span><span style='font-size:7.5pt;font-family:"Arial","sans-serif";color:black'> 765.744.1458 - Mobile<br></span><span style='font-size:10.0pt;font-family:Wingdings;color:black'>*</span><span style='font-size:7.5pt;font-family:"Arial","sans-serif";color:black'> <a href="mailto:eric.butcher@cdw.com">eric.butcher@cdw.com</a></span><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:black'><o:p></o:p></span></p><p class=MsoNormal><span style='font-size:7.5pt;font-family:"Arial","sans-serif";color:black'><a href="http://www.berbee.com/">www.cdw.com</a></span><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:black'><o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'> </span><span style='font-size:12.0pt;font-family:"Times New Roman","serif";color:#1F497D'><o:p></o:p></span></p></div><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net] <b>On Behalf Of </b>Haas, Neal<br><b>Sent:</b> Monday, June 28, 2010 6:40 PM<br><b>To:</b> 'cisco-voip@puck.nether.net'<br><b>Subject:</b> [cisco-voip] Departmental Directory Handler<o:p></o:p></span></p></div></div><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Has anyone setup a Departmental Directory Handler? What did you do? I basically want to setup a number that customers dial and do a search for the department that they want. We have 25 departments. <o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Then possibly in the future after all of the departments go VoIP do a Departments <span style='font-family:Wingdings'>à</span> then End Users as separate Handlers.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Right now we don’t have a Department mail box setup. So I guess I will need to setup those…..<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Thanks for any insite.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal style='text-autospace:none'><span style='font-size:10.0pt;font-family:"Courier New";color:#1F497D'>Neal Haas<o:p></o:p></span></p><p class=MsoNormal><o:p> </o:p></p></div></body></html>