<html><head></head><body style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; ">Could you build some type of script that would look for CAD login (in logs, syslog evnet, db trigger, etc) and do an EM login for the phone? <div><br></div><div>I'm not sure what the phone reset post-login would do to CAD but it seems tying the two together would be pretty nifty. Sort of a single-sign-on app.</div><div><br><div>
<span class="Apple-style-span" style="border-collapse: separate; color: rgb(0, 0, 0); font-family: Helvetica; font-size: medium; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-align: auto; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-border-horizontal-spacing: 0px; -webkit-border-vertical-spacing: 0px; -webkit-text-decorations-in-effect: none; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; "><div>-Ryan</div></span>
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<br><div><div>On Jun 28, 2010, at 2:34 PM, H, Tim wrote:</div><br class="Apple-interchange-newline"><span class="Apple-style-span" style="border-collapse: separate; font-family: 'Lucida Grande'; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-border-horizontal-spacing: 0px; -webkit-border-vertical-spacing: 0px; -webkit-text-decorations-in-effect: none; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; font-size: medium; "><div lang="EN-US" link="blue" vlink="purple"><div class="Section1" style="page: Section1; "><div style="margin-right: 0in; margin-left: 0in; font-size: 11pt; font-family: Calibri, sans-serif; margin-top: 0in; margin-bottom: 0.0001pt; "><span style="color: rgb(31, 73, 125); ">The only problem I see with this setup is, the extra line that is used for call center operations would still be able to call a US number without being logged into CAD correct?<o:p></o:p></span></div><div style="margin-right: 0in; margin-left: 0in; font-size: 11pt; font-family: Calibri, sans-serif; margin-top: 0in; margin-bottom: 0.0001pt; "><span style="color: rgb(31, 73, 125); "><o:p> </o:p></span></div><div style="margin-right: 0in; margin-left: 0in; font-size: 11pt; font-family: Calibri, sans-serif; margin-top: 0in; margin-bottom: 0.0001pt; "><span style="color: rgb(31, 73, 125); ">I want to force them to be logged into CAD so I can get the additional reporting with Historical reports.<o:p></o:p></span></div><div style="margin-right: 0in; margin-left: 0in; font-size: 11pt; font-family: Calibri, sans-serif; margin-top: 0in; margin-bottom: 0.0001pt; "><span style="color: rgb(31, 73, 125); "><o:p> </o:p></span></div><div style="margin-right: 0in; margin-left: 0in; font-size: 11pt; font-family: Calibri, sans-serif; margin-top: 0in; margin-bottom: 0.0001pt; "><span style="color: rgb(31, 73, 125); ">Thanks,<o:p></o:p></span></div><div style="margin-right: 0in; margin-left: 0in; font-size: 11pt; font-family: Calibri, sans-serif; margin-top: 0in; margin-bottom: 0.0001pt; "><span style="color: rgb(31, 73, 125); "><o:p> </o:p></span></div><div><div style="margin-right: 0in; margin-left: 0in; font-size: 11pt; font-family: Calibri, sans-serif; margin-top: 0in; margin-bottom: 0.0001pt; "><b><span style="color: rgb(31, 73, 125); ">Tim</span></b><i><span style="font-size: 8pt; font-family: Arial, sans-serif; color: rgb(31, 73, 125); "><o:p></o:p></span></i></div></div><div style="margin-right: 0in; margin-left: 0in; font-size: 11pt; font-family: Calibri, sans-serif; margin-top: 0in; margin-bottom: 0.0001pt; "><span style="color: rgb(31, 73, 125); "><o:p> </o:p></span></div><div><div style="border-right-style: none; border-bottom-style: none; border-left-style: none; border-width: initial; border-color: initial; border-top-style: solid; border-top-color: rgb(181, 196, 223); border-top-width: 1pt; padding-top: 3pt; padding-right: 0in; padding-bottom: 0in; padding-left: 0in; "><div style="margin-right: 0in; margin-left: 0in; font-size: 11pt; font-family: Calibri, sans-serif; margin-top: 0in; margin-bottom: 0.0001pt; "><b><span style="font-size: 10pt; font-family: Tahoma, sans-serif; ">From:</span></b><span style="font-size: 10pt; font-family: Tahoma, sans-serif; "><span class="Apple-converted-space"> </span>Jason Aarons (US) [mailto:jason.aarons@us.didata.com]<span class="Apple-converted-space"> </span><br><b>Sent:</b><span class="Apple-converted-space"> </span>Monday, June 28, 2010 12:16 PM<br><b>To:</b><span class="Apple-converted-space"> </span>H, Tim; cisco-voip<br><b>Subject:</b><span class="Apple-converted-space"> </span>RE: Call from CAD, but not ext<o:p></o:p></span></div></div></div><div style="margin-right: 0in; margin-left: 0in; font-size: 11pt; font-family: Calibri, sans-serif; margin-top: 0in; margin-bottom: 0.0001pt; "><o:p> </o:p></div><div style="margin-right: 0in; margin-left: 0in; font-size: 11pt; font-family: Calibri, sans-serif; margin-top: 0in; margin-bottom: 0.0001pt; "><span style="color: rgb(31, 73, 125); ">Normally you have a Line 2 with a ACD/IPCC Controlled Extension with a Calling Search Space that limits them regardless of whether logged in or not. You don’t normally want to share ICD lines with regular user lines.<o:p></o:p></span></div><div style="margin-right: 0in; margin-left: 0in; font-size: 11pt; font-family: Calibri, sans-serif; margin-top: 0in; margin-bottom: 0.0001pt; "><span style="color: rgb(31, 73, 125); "><o:p> </o:p></span></div><div><div style="border-right-style: none; border-bottom-style: none; border-left-style: none; border-width: initial; border-color: initial; border-top-style: solid; border-top-color: rgb(181, 196, 223); border-top-width: 1pt; padding-top: 3pt; padding-right: 0in; padding-bottom: 0in; padding-left: 0in; "><div style="margin-right: 0in; margin-left: 0in; font-size: 11pt; font-family: Calibri, sans-serif; margin-top: 0in; margin-bottom: 0.0001pt; "><b><span style="font-size: 10pt; font-family: Tahoma, sans-serif; ">From:</span></b><span style="font-size: 10pt; font-family: Tahoma, sans-serif; "><span class="Apple-converted-space"> </span><a href="mailto:cisco-voip-bounces@puck.nether.net" style="color: blue; text-decoration: underline; ">cisco-voip-bounces@puck.nether.net</a><span class="Apple-converted-space"> </span>[mailto:cisco-voip-bounces@puck.nether.net]<span class="Apple-converted-space"> </span><b>On Behalf Of<span class="Apple-converted-space"> </span></b>H, Tim<br><b>Sent:</b><span class="Apple-converted-space"> </span>Monday, June 28, 2010 11:40 AM<br><b>To:</b><span class="Apple-converted-space"> </span>cisco-voip<br><b>Subject:</b><span class="Apple-converted-space"> </span>[cisco-voip] Call from CAD, but not ext<o:p></o:p></span></div></div></div><div style="margin-right: 0in; margin-left: 0in; font-size: 11pt; font-family: Calibri, sans-serif; margin-top: 0in; margin-bottom: 0.0001pt; "><o:p> </o:p></div><div style="margin-right: 0in; margin-left: 0in; font-size: 11pt; font-family: Calibri, sans-serif; margin-top: 0in; margin-bottom: 0.0001pt; ">All,<o:p></o:p></div><div style="margin-right: 0in; margin-left: 0in; font-size: 11pt; font-family: Calibri, sans-serif; margin-top: 0in; margin-bottom: 0.0001pt; "><o:p> </o:p></div><div style="margin-right: 0in; margin-left: 0in; font-size: 11pt; font-family: Calibri, sans-serif; margin-top: 0in; margin-bottom: 0.0001pt; ">I’ve been brainstorming an idea, but don’t know if it’s possible. <o:p></o:p></div><div style="margin-right: 0in; margin-left: 0in; font-size: 11pt; font-family: Calibri, sans-serif; margin-top: 0in; margin-bottom: 0.0001pt; "><o:p> </o:p></div><div style="margin-right: 0in; margin-left: 0in; font-size: 11pt; font-family: Calibri, sans-serif; margin-top: 0in; margin-bottom: 0.0001pt; ">CUCM 7.13 and UCCX 7.01SR5.<o:p></o:p></div><div style="margin-right: 0in; margin-left: 0in; font-size: 11pt; font-family: Calibri, sans-serif; margin-top: 0in; margin-bottom: 0.0001pt; "><o:p> </o:p></div><div style="margin-right: 0in; margin-left: 0in; font-size: 11pt; font-family: Calibri, sans-serif; margin-top: 0in; margin-bottom: 0.0001pt; ">I have a remote call center in another country. As part of their dial plan, I’m using Tail-End Hop Off for them to be able to dial any US number from their site. For reporting purposes, call recording purposes, and to ensure they’re not using our phone system for anything other than business, I’d like to limit their US dialing to only be able to happen if they’re logged in to Cisco Agent desktop. When they’re not logged in, I’d like them to not have access to make any calls to the US. <o:p></o:p></div><div style="margin-right: 0in; margin-left: 0in; font-size: 11pt; font-family: Calibri, sans-serif; margin-top: 0in; margin-bottom: 0.0001pt; "><o:p> </o:p></div><div style="margin-right: 0in; margin-left: 0in; font-size: 11pt; font-family: Calibri, sans-serif; margin-top: 0in; margin-bottom: 0.0001pt; ">Any good ideas on how to achieve this?<o:p></o:p></div><div style="margin-right: 0in; margin-left: 0in; font-size: 11pt; font-family: Calibri, sans-serif; margin-top: 0in; margin-bottom: 0.0001pt; "><o:p> </o:p></div><div style="margin-right: 0in; margin-left: 0in; font-size: 11pt; font-family: Calibri, sans-serif; margin-top: 0in; margin-bottom: 0.0001pt; ">Thanks,<o:p></o:p></div><div style="margin-right: 0in; margin-left: 0in; font-size: 11pt; font-family: Calibri, sans-serif; margin-top: 0in; margin-bottom: 0.0001pt; "><o:p> </o:p></div><div style="margin-right: 0in; margin-left: 0in; font-size: 11pt; font-family: Calibri, sans-serif; margin-top: 0in; margin-bottom: 0.0001pt; "><b><span style="color: rgb(31, 73, 125); ">Tim</span></b><i><span style="font-size: 8pt; font-family: Arial, sans-serif; color: rgb(31, 73, 125); "><o:p></o:p></span></i></div><div style="margin-right: 0in; margin-left: 0in; font-size: 11pt; font-family: Calibri, sans-serif; margin-top: 0in; margin-bottom: 0.0001pt; "><o:p> </o:p></div><div class="MsoNormal" align="center" style="margin-top: 0in; margin-right: 0in; margin-bottom: 0.0001pt; margin-left: 0in; font-size: 11pt; font-family: Calibri, sans-serif; text-align: center; "><span style="font-size: 12pt; font-family: 'Times New Roman', serif; "><hr size="1" width="100%" align="center"></span></div><p style="margin-right: 0in; margin-left: 0in; font-size: 12pt; font-family: 'Times New Roman', serif; "><strong>Disclaimer: This e-mail communication and any attachments may contain confidential and privileged information and is for use by the designated addressee(s) named above only. 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