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<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Thanks Ryan. I think the only problem with this is, the CAD
software has to be tethered to a phone, and has to see the ACD ext before the
UCCX server will allow the Agent to login.<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Not sure that would work.<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<div>
<p class=MsoNormal><b><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Tim </span></b><i><span style='font-size:8.0pt;font-family:"Arial","sans-serif";
color:#1F497D'><o:p></o:p></span></i></p>
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<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
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<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> Ryan Ratliff
[mailto:rratliff@cisco.com] <br>
<b>Sent:</b> Monday, June 28, 2010 2:48 PM<br>
<b>To:</b> H, Tim<br>
<b>Cc:</b> cisco-voip<br>
<b>Subject:</b> Re: [cisco-voip] Call from CAD, but not ext<o:p></o:p></span></p>
</div>
</div>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Could you build some type of script that would look for CAD
login (in logs, syslog evnet, db trigger, etc) and do an EM login for the
phone? <o:p></o:p></p>
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<p class=MsoNormal><o:p> </o:p></p>
</div>
<div>
<p class=MsoNormal>I'm not sure what the phone reset post-login would do to CAD
but it seems tying the two together would be pretty nifty. Sort of a
single-sign-on app.<o:p></o:p></p>
</div>
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<p class=MsoNormal><o:p> </o:p></p>
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<div>
<p class=MsoNormal><span style='font-size:13.5pt;font-family:"Helvetica","sans-serif";
color:black'>-Ryan<o:p></o:p></span></p>
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</div>
<p class=MsoNormal><o:p> </o:p></p>
<div>
<div>
<p class=MsoNormal>On Jun 28, 2010, at 2:34 PM, H, Tim wrote:<o:p></o:p></p>
</div>
<p class=MsoNormal><br>
<br>
<span class=apple-style-span><span style='font-size:13.5pt;font-family:"Lucida Grande","serif"'><o:p></o:p></span></span></p>
<div>
<div>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>The only problem I see with this setup is, the extra line that
is used for call center operations would still be able to call a US number
without being logged into CAD correct?</span><span style='font-size:11.0pt;
font-family:"Calibri","sans-serif"'><o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'> </span><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'><o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>I want to force them to be logged into CAD so I can get the
additional reporting with Historical reports.</span><span style='font-size:
11.0pt;font-family:"Calibri","sans-serif"'><o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'> </span><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'><o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Thanks,</span><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'><o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'> </span><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'><o:p></o:p></span></p>
</div>
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<div>
<p class=MsoNormal><b><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Tim</span></b><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'><o:p></o:p></span></p>
</div>
</div>
<div>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'> </span><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'><o:p></o:p></span></p>
</div>
<div>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in;
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<div>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
class=apple-converted-space><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> </span></span><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>Jason Aarons (US)
[mailto:jason.aarons@us.didata.com]<span class=apple-converted-space> </span><br>
<b>Sent:</b><span class=apple-converted-space> </span>Monday, June 28,
2010 12:16 PM<br>
<b>To:</b><span class=apple-converted-space> </span>H, Tim; cisco-voip<br>
<b>Subject:</b><span class=apple-converted-space> </span>RE: Call from
CAD, but not ext</span><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'><o:p></o:p></span></p>
</div>
</div>
</div>
<div>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'> <o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Normally you have a Line 2 with a ACD/IPCC Controlled Extension
with a Calling Search Space that limits them regardless of whether logged in or
not. You don’t normally want to share ICD lines with regular user lines.</span><span
style='font-size:11.0pt;font-family:"Calibri","sans-serif"'><o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'> </span><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'><o:p></o:p></span></p>
</div>
<div>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in;
border-width:initial;border-color:initial'>
<div>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
class=apple-converted-space><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> </span></span><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'><a
href="mailto:cisco-voip-bounces@puck.nether.net">cisco-voip-bounces@puck.nether.net</a><span
class=apple-converted-space> </span>[mailto:cisco-voip-bounces@puck.nether.net]<span
class=apple-converted-space> </span><b>On Behalf Of<span
class=apple-converted-space> </span></b>H, Tim<br>
<b>Sent:</b><span class=apple-converted-space> </span>Monday, June 28,
2010 11:40 AM<br>
<b>To:</b><span class=apple-converted-space> </span>cisco-voip<br>
<b>Subject:</b><span class=apple-converted-space> </span>[cisco-voip] Call
from CAD, but not ext</span><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'><o:p></o:p></span></p>
</div>
</div>
</div>
<div>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'> <o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'>All,<o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'> <o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'>I’ve
been brainstorming an idea, but don’t know if it’s possible. <o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'> <o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'>CUCM
7.13 and UCCX 7.01SR5.<o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'> <o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'>I
have a remote call center in another country. As part of their dial plan,
I’m using Tail-End Hop Off for them to be able to dial any US number from their
site. For reporting purposes, call recording purposes, and to ensure
they’re not using our phone system for anything other than business, I’d like
to limit their US dialing to only be able to happen if they’re logged in to
Cisco Agent desktop. When they’re not logged in, I’d like them to not
have access to make any calls to the US. <o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'> <o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'>Any
good ideas on how to achieve this?<o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'> <o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'>Thanks,<o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'> <o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><b><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Tim</span></b><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'><o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'> <o:p></o:p></span></p>
</div>
<div class=MsoNormal align=center style='text-align:center'>
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<p class=MsoNormal><span style='font-size:13.5pt;font-family:"Lucida Grande","serif"'>_______________________________________________<br>
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