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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal><span style='color:#1F497D'>Normally you have a Line 2 with a ACD/IPCC Controlled Extension with a Calling Search Space that limits them regardless of whether logged in or not. You don’t normally want to share ICD lines with regular user lines.<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net] <b>On Behalf Of </b>H, Tim<br><b>Sent:</b> Monday, June 28, 2010 11:40 AM<br><b>To:</b> cisco-voip<br><b>Subject:</b> [cisco-voip] Call from CAD, but not ext<o:p></o:p></span></p></div></div><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>All,<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>I’ve been brainstorming an idea, but don’t know if it’s possible. <o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>CUCM 7.13 and UCCX 7.01SR5.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>I have a remote call center in another country. As part of their dial plan, I’m using Tail-End Hop Off for them to be able to dial any US number from their site. For reporting purposes, call recording purposes, and to ensure they’re not using our phone system for anything other than business, I’d like to limit their US dialing to only be able to happen if they’re logged in to Cisco Agent desktop. When they’re not logged in, I’d like them to not have access to make any calls to the US. <o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Any good ideas on how to achieve this?<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Thanks,<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><b><span style='color:#1F497D'>Tim </span></b><i><span style='font-size:8.0pt;font-family:"Arial","sans-serif";color:#1F497D'><o:p></o:p></span></i></p><p class=MsoNormal><o:p> </o:p></p></div></body></html>
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