Absolutely agree, ARC is nothing like the old Attendant Console. I've been looking at third party apps and would really like to hear opinions regarding the options - ANDTek, VistaPoint, other recommendations?<div><br>
</div><div>Thanks!<br><br><div class="gmail_quote">
On Tue, Jun 29, 2010 at 10:02 PM, James Buchanan <span dir="ltr"><<a href="mailto:jbuchanan@ctiusa.com" target="_blank">jbuchanan@ctiusa.com</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
<div lang="EN-US" link="blue" vlink="purple">
<div>
<p class="MsoNormal"><span style="color:#1F497D">One note of caution—the Cisco-recommended
replacement, which is the OEM-ed ARC Console, is not anywhere near being like
the old Attendant Console as far as call handling capabilities, speed dials,
and other capabilities. So, make sure you look at this closely before jumping
in.</span></p>
<p class="MsoNormal"><span style="color:#1F497D"> </span></p>
<p class="MsoNormal"><span style="color:#1F497D">ANDTek has some products that
are similar to the old Attendant Console and come at a much more attractive
price.</span></p>
<p class="MsoNormal"><span style="color:#1F497D"> </span></p>
<p class="MsoNormal"><span style="color:#1F497D">Thanks,</span></p>
<p class="MsoNormal"><span style="color:#1F497D"> </span></p>
<div>
<p class="MsoNormal"><b><span style="font-size:7.0pt;color:#7F7F7F">James Buchanan </span></b><span style="font-size:7.0pt;color:#7E7E7E">|</span><b><span style="font-size:7.0pt;color:#7F7F7F">
Senior Network Engineer </span></b><span style="font-size:7.0pt;color:#7E7E7E">|</span><span style="font-size:7.0pt;color:#7F7F7F"> <b>South Region </b></span><span style="font-size:7.0pt;color:#7E7E7E">|</span><b><span style="font-size:7.0pt;color:#7F7F7F">
Presidio Networked Solutions <br>
12 Cadillac Dr, Suite 130, Brentwood, TN 37027 </span></b><span style="font-size:7.0pt;color:#7E7E7E">|</span><b><span style="font-size:7.0pt;color:#7F7F7F"> </span></b><b><span style="font-size:7.0pt;color:#7E7E7E"><a href="mailto:jbuchanan@ctiusa.com" target="_blank">jbuchanan@presidio.com</a><br>
</span></b><b><span style="font-size:7.0pt;color:#7F7F7F">D: 615-866-5729</span></b><span style="font-size:7.0pt;color:#7F7F7F"> </span><span style="font-size:7.0pt;color:#7E7E7E">| <b>F:</b>
</span><b><span style="font-size:7.0pt;color:#7F7F7F">615-866-5781</span></b><span style="font-size:7.0pt;color:#7F7F7F"> | </span><b><span style="font-size:7.0pt;color:#7E7E7E"><a href="http://www.presidio.com" target="_blank">www.presidio.com</a></span></b><span style="font-size:7.0pt;color:#1F497D"> <</span><b><span style="font-size:7.0pt;color:#7E7E7E"><a href="http://www.presidio.com" target="_blank">http://www.presidio.com</a></span></b><span style="font-size:7.0pt;color:#1F497D">> </span></p>
<p class="MsoNormal"><b><span style="font-size:7.0pt;color:#7F7F7F">CCIE #25863, Voice</span></b><span style="font-size:7.0pt;color:#1F497D"><br>
<br>
</span><span style="color:#1F497D"></span></p>
</div>
<p class="MsoNormal"><span style="color:#1F497D"> </span></p>
<div>
<div style="border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b><span style="font-size:10.0pt">From:</span></b><span style="font-size:10.0pt">
<a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a> [mailto:<a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a>] <b>On
Behalf Of </b>Eric Butcher<br>
<b>Sent:</b> Tuesday, June 29, 2010 5:22 PM<br>
<b>To:</b> Leetun, Rob; <a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br>
<b>Subject:</b> Re: [cisco-voip] Attendant Console available in CUCM 8?</span></p>
</div>
</div><div><div></div><div>
<p class="MsoNormal"> </p>
<p class="MsoNormal"><span style="color:#1F497D">The traditional attendant
console that comes with CUCM is no longer available in version 8. There
are several licensed replacements based on the ARC console available from
Cisco, as well as other 3<sup>rd</sup> party alternatives. All of them
have a price tag associated with them though.</span></p>
<p class="MsoNormal"><span style="color:#1F497D"> </span></p>
<div>
<p class="MsoNormal"><b><span style="color:black"> </span></b></p>
<p class="MsoNormal"><b><span style="color:black">Eric Butcher</span></b></p>
<p class="MsoNormal"><b><span style="font-size:8.0pt;color:black">Cisco Unified
Communications Engineer</span><span style="color:black"><br>
</span></b><b><span style="font-size:7.5pt;color:red">CDW</span></b><span style="font-size:7.5pt;color:gray">
Professional Services</span><span style="color:#1F497D"></span></p>
<p class="MsoNormal"><span style="font-size:7.5pt;color:gray">11711 N Meridian, Ste 225</span><span style="font-size:10.0pt;color:black"></span></p>
<p class="MsoNormal"><span style="font-size:7.5pt;color:gray">Carmel, IN 46032<br>
</span><span style="font-size:10.0pt;font-family:Wingdings;color:black">(</span><span style="font-size:7.5pt;color:black"> 317.569.4282
- IP Phone<br>
</span><span style="font-size:10.0pt;font-family:Wingdings;color:black">(</span><span style="font-size:7.5pt;color:black"> 765.744.1458
- Mobile<br>
</span><span style="font-size:10.0pt;font-family:Wingdings;color:black">*</span><span style="font-size:7.5pt;color:black"> <a href="mailto:eric.butcher@cdw.com" target="_blank">eric.butcher@cdw.com</a></span><span style="font-size:10.0pt;color:black"></span></p>
<p class="MsoNormal"><span style="font-size:7.5pt;color:black"><a href="http://www.berbee.com/" target="_blank">www.cdw.com</a></span><span style="font-size:10.0pt;color:black"></span></p>
<p class="MsoNormal"><span style="color:#1F497D"> </span><span style="font-size:12.0pt;font-family:"Times New Roman","serif";color:#1F497D"></span></p>
</div>
<p class="MsoNormal"><span style="color:#1F497D"> </span></p>
<div>
<div style="border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b><span style="font-size:10.0pt">From:</span></b><span style="font-size:10.0pt">
<a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a> [mailto:<a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a>] <b>On
Behalf Of </b>Leetun, Rob<br>
<b>Sent:</b> Tuesday, June 29, 2010 6:14 PM<br>
<b>To:</b> <a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br>
<b>Subject:</b> [cisco-voip] Attendant Console available in CUCM 8?</span></p>
</div>
</div>
<p class="MsoNormal"> </p>
<p class="MsoNormal">Hi,</p>
<p class="MsoNormal"> </p>
<p class="MsoNormal">Is Attendant Console still supported in CUCM 8? I
heard that it is not??</p>
<p class="MsoNormal"> </p>
<p class="MsoNormal"><span style="font-size:10.5pt"> </span></p>
<p class="MsoNormal"><span style="font-size:10.5pt">Rob</span></p>
<p class="MsoNormal"><span style="font-size:10.5pt"> </span></p>
<p class="MsoNormal"><span style="font-size:10.5pt;font-family:"Times New Roman","serif"">Robert
Leetun</span></p>
<p class="MsoNormal"><span style="font-size:10.5pt;font-family:"Times New Roman","serif"">Network
Engineer</span></p>
<p class="MsoNormal"><span style="font-size:10.5pt;font-family:"Times New Roman","serif"">Boulder
County Information Technology</span></p>
<p class="MsoNormal"><span style="font-size:10.5pt;font-family:"Times New Roman","serif"">2025
14th Street</span></p>
<p class="MsoNormal"><span style="font-size:10.5pt;font-family:"Times New Roman","serif"">Boulder,
CO 80302</span></p>
<p class="MsoNormal"><span style="font-size:10.5pt;font-family:"Times New Roman","serif"">303
441-3866 (W)</span></p>
<p class="MsoNormal"><span style="font-size:10.5pt;font-family:"Times New Roman","serif"">303
441-3983 (F)</span></p>
<p class="MsoNormal"><span style="font-size:10.5pt;font-family:"Times New Roman","serif""><a href="mailto:arees@bouldercounty.org" target="_blank">rleetun@bouldercounty.org</a></span></p>
<p class="MsoNormal"> </p>
</div></div></div>
</div>
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<br></blockquote></div><br>
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