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<TITLE>Phone reset problem</TITLE>
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<P DIR=LTR><SPAN LANG="en-gb"></SPAN><SPAN LANG="en-gb"></SPAN><SPAN LANG="en-gb"><FONT FACE="Courier New" SIZE=2>We have an issue in a specific building with it</FONT></SPAN><SPAN LANG="en-gb"></SPAN><SPAN LANG="en-gb"></SPAN><SPAN LANG="en-gb"><FONT FACE="Courier New" SIZE=2>’</FONT></SPAN><SPAN LANG="en-gb"></SPAN><SPAN LANG="en-gb"></SPAN><SPAN LANG="en-gb"><FONT FACE="Courier New" SIZE=2>s own subnet</FONT></SPAN><SPAN LANG="en-gb"></SPAN><SPAN LANG="en-gb"></SPAN><SPAN LANG="en-gb"><FONT FACE="Courier New" SIZE=2></FONT></SPAN><SPAN LANG="en-gb"></SPAN><SPAN LANG="en-gb"></SPAN><SPAN LANG="en-gb"> <FONT FACE="Courier New" SIZE=2>where the IP phones keep resetting randomly. Below is an extract from one of the console logs from the phone.</FONT></SPAN></P>
<P DIR=LTR><SPAN LANG="en-gb"><FONT FACE="Courier New" SIZE=2>Can anyone interpret what exactly is causing the</FONT></SPAN><SPAN LANG="en-gb"></SPAN><SPAN LANG="en-gb"></SPAN><SPAN LANG="en-gb"> <FONT FACE="Courier New" SIZE=2>restart?</FONT></SPAN><SPAN LANG="en-gb"></SPAN><SPAN LANG="en-gb"></SPAN><SPAN LANG="en-gb"></SPAN></P>
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<P DIR=LTR><SPAN LANG="en-gb"></SPAN><SPAN LANG="en-gb"></SPAN><SPAN LANG="en-gb"><FONT FACE="Courier New" SIZE=2>NOT 13:33:05.041067 tftpClient: request server6 1 ---> :: </FONT></SPAN></P>
<P DIR=LTR><SPAN LANG="en-gb"><FONT FACE="Courier New" SIZE=2>NOT 13:33:05.048867 tftpClient: request server 1 ---> 172.30.0.2 </FONT></SPAN></P>
<P DIR=LTR><SPAN LANG="en-gb"><FONT FACE="Courier New" SIZE=2>NOT 13:33:05.056302 ESP: server 1 = 172.30.0.2 </FONT></SPAN></P>
<P DIR=LTR><SPAN LANG="en-gb"><FONT FACE="Courier New" SIZE=2>NOT 13:33:05.062319 tftpClient: request server6 0 ---> :: </FONT></SPAN></P>
<P DIR=LTR><SPAN LANG="en-gb"><FONT FACE="Courier New" SIZE=2>NOT 13:33:05.063574 ESP: server 2 = :: </FONT></SPAN></P>
<P DIR=LTR><SPAN LANG="en-gb"><FONT FACE="Courier New" SIZE=2>NOT 13:33:05.068524 tftpClient: request server6 1 ---> :: </FONT></SPAN></P>
<P DIR=LTR><SPAN LANG="en-gb"><FONT FACE="Courier New" SIZE=2>NOT 13:33:05.070156 ESP: server 3 = :: </FONT></SPAN></P>
<P DIR=LTR><SPAN LANG="en-gb"><FONT FACE="Courier New" SIZE=2>WRN 13:39:40.597548 JVM: Startup Module Loader|cip.mmgr.dt:? - [MediaMgrSM]: Unhandled Event, State = StateHandsetOffHook Event = EventSetSpeakerMode</FONT></SPAN></P>
<P DIR=LTR><SPAN LANG="en-gb"><FONT FACE="Courier New" SIZE=2>WRN 13:39:47.421602 JVM: Startup Module Loader|cip.mmgr.dt:? - [MediaMgrSM]: Unhandled Event, State = StateOnHook Event = EventSetSpeakerModeOff</FONT></SPAN></P>
<P DIR=LTR><SPAN LANG="en-gb"><FONT FACE="Courier New" SIZE=2>WRN 13:39:47.423681 JVM: Startup Module Loader|cip.mmgr.dt:? - [MediaMgrSM]: Unhandled Event, State = StateOnHook Event = EventEndcall</FONT></SPAN></P>
<P DIR=LTR><SPAN LANG="en-gb"><FONT FACE="Courier New" SIZE=2>NOT 13:47:54.744024 CDP-D: cache clear - + : protoType:2</FONT></SPAN></P>
<P DIR=LTR><SPAN LANG="en-gb"><FONT FACE="Courier New" SIZE=2>NOT 13:47:54.746317 CDP-D: configSelectVLAN: 3 OP_USE_INIT:0 oper:4096 cdp:4096 lldp:4096 admin:4096 mac:0:1b:c:b1:30:a7</FONT></SPAN></P>
<P DIR=LTR><SPAN LANG="en-gb"><FONT FACE="Courier New" SIZE=2>NOT 13:47:54.756830 CDP-D: vvlan changed --> New:4096 old:159 4096</FONT></SPAN></P>
<P DIR=LTR><SPAN LANG="en-gb"><FONT FACE="Courier New" SIZE=2>ERR 13:47:54.757714 CDP-D: setVVLANConfig VVLAN CHANGED --> NEW:4096 OLD:159 4096</FONT></SPAN></P>
<P DIR=LTR><SPAN LANG="en-gb"><FONT FACE="Courier New" SIZE=2>ERR 13:47:54.759000 CDP-D: setVVLANConfig VVLAN CHANGED --> NEW:4096 OLD:159</FONT></SPAN></P>
<P DIR=LTR><SPAN LANG="en-gb"><FONT FACE="Courier New" SIZE=2>ERR 13:47:54.759867 ETH_SET_IPV6 call in6_if_brcm_reset</FONT></SPAN></P>
<P DIR=LTR><SPAN LANG="en-gb"><FONT FACE="Courier New" SIZE=2>ERR 13:47:54.759905 enter in6_if_brcm_reset</FONT></SPAN></P>
<P DIR=LTR><SPAN LANG="en-gb"><FONT FACE="Courier New" SIZE=2>ERR 13:47:54.759930 exit in6_if_brcm_reset</FONT></SPAN></P>
<P DIR=LTR><SPAN LANG="en-gb"><FONT FACE="Courier New" SIZE=2>ERR 13:47:54.759949 ETH_SET_IPV6 call in6_if_brcm_up</FONT></SPAN></P>
<P DIR=LTR><SPAN LANG="en-gb"><FONT FACE="Courier New" SIZE=2>ERR 13:47:54.759967 ETH_SET_IPV6 call in6_if_loopback_up</FONT></SPAN></P>
<P DIR=LTR><SPAN LANG="en-gb"><FONT FACE="Courier New" SIZE=2>ERR 13:47:54.759989 ETH_SET_IPV6 returned from in6_if_loopback_up</FONT></SPAN></P>
<P DIR=LTR><SPAN LANG="en-gb"><FONT FACE="Courier New" SIZE=2>NOT 13:47:54.767017 CDP-D: vlan Configured --> New:4096 old:180 :4096</FONT></SPAN></P>
<P DIR=LTR><SPAN LANG="en-gb"><FONT FACE="Courier New" SIZE=2>ERR 13:47:54.767467 CDP-D: calling ETH_SET_IPV6 from VLanConfig</FONT></SPAN></P>
<P DIR=LTR><SPAN LANG="en-gb"><FONT FACE="Courier New" SIZE=2>ERR 13:47:54.767792 ETH_SET_IPV6 call in6_if_brcm_reset</FONT></SPAN></P>
<P DIR=LTR><SPAN LANG="en-gb"><FONT FACE="Courier New" SIZE=2>ERR 13:47:54.767826 enter in6_if_brcm_reset</FONT></SPAN></P>
<P DIR=LTR><SPAN LANG="en-gb"><FONT FACE="Courier New" SIZE=2>ERR 13:47:54.767848 exit in6_if_brcm_reset</FONT></SPAN></P>
<P DIR=LTR><SPAN LANG="en-gb"><FONT FACE="Courier New" SIZE=2>ERR 13:47:54.767866 ETH_SET_IPV6 call in6_if_brcm_up</FONT></SPAN></P>
<P DIR=LTR><SPAN LANG="en-gb"><FONT FACE="Courier New" SIZE=2>ERR 13:47:54.767885 ETH_SET_IPV6 call in6_if_loopback_up</FONT></SPAN></P>
<P DIR=LTR><SPAN LANG="en-gb"><FONT FACE="Courier New" SIZE=2>ERR 13:47:54.767911 ETH_SET_IPV6 returned from in6_if_loopback_up</FONT></SPAN></P>
<P DIR=LTR><SPAN LANG="en-gb"><FONT FACE="Courier New" SIZE=2>NOT 13:47:54.775324 PAE: SIGIPCFG received...</FONT></SPAN></P>
<P DIR=LTR><SPAN LANG="en-gb"><FONT FACE="Courier New" SIZE=2>NOT 13:47:54.776542 CDP-D: Sent SIGNINFO & SIGIPCFG</FONT></SPAN></P>
<P DIR=LTR><SPAN LANG="en-gb"><FONT FACE="Courier New" SIZE=2>NOT 13:47:54.776840 CDP-D: getCdpExtaInfo: OP:0 Cos:0 Trust:1 lldp.idxOfInterest:-1 </FONT></SPAN></P>
<P DIR=LTR><SPAN LANG="en-gb"><FONT FACE="Courier New" SIZE=2>WRN 13:47:54.777293 CDP-D: cdpSetCos T:1 C:0 </FONT></SPAN></P>
<P DIR=LTR><SPAN LANG="en-gb"><FONT FACE="Courier New" SIZE=2>ERR 13:47:54.785517 RTSOLD: opvvlan:159->4096 advvlan:4096->4096</FONT></SPAN></P>
<P DIR=LTR><SPAN LANG="en-gb"><FONT FACE="Courier New" SIZE=2>ERR 13:47:54.788148 RTSOLD: LINK -> LINK</FONT></SPAN></P>
<P DIR=LTR><SPAN LANG="en-gb"><FONT FACE="Courier New" SIZE=2>NOT 13:47:54.818189 DHCP6: Enable</FONT></SPAN></P>
<P DIR=LTR><SPAN LANG="en-gb"><FONT FACE="Courier New" SIZE=2>NOT 13:47:54.826348 PAE: SIGIPCFG received...</FONT></SPAN></P>
<P DIR=LTR><SPAN LANG="en-gb"><FONT FACE="Courier New" SIZE=2>NOT 13:47:54.849317 PAE: SIGIPCFG received...</FONT></SPAN></P>
<P DIR=LTR><SPAN LANG="en-gb"><FONT FACE="Courier New" SIZE=2>NOT 13:47:54.851249 DHCP: Enable </FONT></SPAN></P>
<P DIR=LTR><SPAN LANG="en-gb"><FONT FACE="Courier New" SIZE=2>NOT 13:47:54.851528 DHCP: Sending Release... </FONT></SPAN></P>
<P DIR=LTR><SPAN LANG="en-gb"><FONT FACE="Courier New" SIZE=2>NOT 13:47:54.852957 ESP: send ADMIN, logging = 1, shell = 0, ipconfig = 0 </FONT></SPAN></P>
<P DIR=LTR><SPAN LANG="en-gb"><FONT FACE="Courier New" SIZE=2>NOT 13:47:54.857265 CDP-D: catchipcfg:getdhcpinfo IP:ac1e9e87 domain:charles-stanley.co.uk chngVal:1 </FONT></SPAN></P>
<P DIR=LTR><SPAN LANG="en-gb"><FONT FACE="Courier New" SIZE=2>NOT 13:47:54.860514 CDP-D: catchipcfg:getdhcpinfo IP:ac1e9e87 domain:charles-stanley.co.uk chngVal:1 </FONT></SPAN></P>
<P DIR=LTR><SPAN LANG="en-gb"><FONT FACE="Courier New" SIZE=2>WRN 13:47:54.867931 SECD: WARN:getCTLInfo: ** phone has no CTL</FONT></SPAN></P>
<P DIR=LTR><SPAN LANG="en-gb"><FONT FACE="Courier New" SIZE=2>WRN 13:47:54.879805 SECD: WARN:getCTLInfo: ** phone has no CTL</FONT></SPAN></P>
<P DIR=LTR><SPAN LANG="en-gb"><FONT FACE="Courier New" SIZE=2>NOT 13:47:54.903822 CDP-D: catchipcfg:getdhcpinfo IP:ac1e9e87 domain:charles-stanley.co.uk chngVal:1 </FONT></SPAN></P>
<P DIR=LTR><SPAN LANG="en-gb"><FONT FACE="Courier New" SIZE=2>ERR 13:47:54.909865 RTSOLD: opvvlan:4096->4096 advvlan:4096->4096</FONT></SPAN></P>
<P DIR=LTR><SPAN LANG="en-gb"><FONT FACE="Courier New" SIZE=2>ERR 13:47:54.914566 RTSOLD: LINK -> LINK</FONT></SPAN></P>
<P DIR=LTR><SPAN LANG="en-gb"><FONT FACE="Courier New" SIZE=2>ERR 13:47:54.920021 RTSOLD: opvvlan:4096->4096 advvlan:4096->4096</FONT></SPAN></P>
<P DIR=LTR><SPAN LANG="en-gb"><FONT FACE="Courier New" SIZE=2>ERR 13:47:54.921769 RTSOLD: LINK -> LINK</FONT></SPAN></P>
<P DIR=LTR><SPAN LANG="en-gb"><FONT FACE="Courier New" SIZE=2>NOT 13:47:55.253940 CDP-D: configSelectVLAN: 3 OP_USE_CDP:2 oper:159 cdp:159 lldp:4096 admin:4096 mac:0:1b:c:b1:30:a7</FONT></SPAN></P>
<P DIR=LTR><SPAN LANG="en-gb"><FONT FACE="Courier New" SIZE=2>ERR 13:47:57.960193 ESP: rcv from tftpClient timed out</FONT></SPAN></P>
<P DIR=LTR><SPAN LANG="en-gb"><FONT FACE="Courier New" SIZE=2>ERR 13:48:00.960200 ESP: rcv from tftpClient timed out</FONT></SPAN></P>
<P DIR=LTR><SPAN LANG="en-gb"><FONT FACE="Courier New" SIZE=2>WRN 13:48:02.021966 JVM: Startup Module Loader|cip.sccp.ck:? - Socket Timeout exception: cip.io.SocketTimeoutException: Connection timed out: Connection timed out </FONT></SPAN></P>
<P DIR=LTR><SPAN LANG="en-gb"><FONT FACE="Courier New" SIZE=2> Close(d) Connection ...</FONT></SPAN></P>
<P DIR=LTR><SPAN LANG="en-gb"><FONT FACE="Courier New" SIZE=2>ERR 13:48:02.033469 JVM: 13:48:02|cip.io.SocketTimeoutException: Connection timed out: Connection timed out</FONT></SPAN></P>
<P DIR=LTR><SPAN LANG="en-gb"> <FONT FACE="Courier New" SIZE=2>at cip.io.SecureInputStream.socketRead([BII)I(Native Method)</FONT></SPAN></P>
<P DIR=LTR><SPAN LANG="en-gb"> <FONT FACE="Courier New" SIZE=2>at cip.io.SecureInputStream.read([BII)I(Unknown Source)</FONT></SPAN></P>
<P DIR=LTR><SPAN LANG="en-gb"> <FONT FACE="Courier New" SIZE=2>at java.io.BufferedInputStream.fill()V(Unknown Source)</FONT></SPAN></P>
<P DIR=LTR><SPAN LANG="en-gb"> <FONT FACE="Courier New" SIZE=2>at java.io.BufferedInputStream.read()I(Unknown Source)</FONT></SPAN></P>
<P DIR=LTR><SPAN LANG="en-gb"> <FONT FACE="Courier New" SIZE=2>at java.io.DataInputStream.readInt()I(Unknown Source)</FONT></SPAN></P>
<P DIR=LTR><SPAN LANG="en-gb"> <FONT FACE="Courier New" SIZE=2>at cip.io.i.readInt()I(Unknown Source)</FONT></SPAN></P>
<P DIR=LTR><SPAN LANG="en-gb"> <FONT FACE="Courier New" SIZE=2>at cip.sccp.av.a()Lcip/sccp/br;(Unknown Source)</FONT></SPAN></P>
<P DIR=LTR><SPAN LANG="en-gb"> <FONT FACE="Courier New" SIZE=2>at cip.sccp.ck.e()V(Unknown Source)</FONT></SPAN></P>
<P DIR=LTR><SPAN LANG="en-gb"> <FONT FACE="Courier New" SIZE=2>at cip.sys.l.run()V(Unknown Source)</FONT></SPAN></P>
<P DIR=LTR><SPAN LANG="en-gb"> <FONT FACE="Courier New" SIZE=2>at java.lang.Thread.startup(Z)V(Unknown Source)</FONT></SPAN></P>
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<P DIR=LTR><SPAN LANG="en-gb"></SPAN></P>
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