Setup an Alternate greeting and set the recording to blank. Send caller to greeting for the call tree that you would like.<br><br><div class="gmail_quote">On Tue, Jul 6, 2010 at 10:40 AM, Haas, Neal <span dir="ltr"><<a href="mailto:nhaas@co.fresno.ca.us">nhaas@co.fresno.ca.us</a>></span> wrote:<br>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex;"><div bgcolor="white" lang="EN-US" link="blue" vlink="purple"><div><p class="MsoNormal"><span style="font-size:11.0pt;color:#1F497D">The System call handler works without an issue if you call it normally, but they have people out today and want to forward all calls to a new call tree. It is not forwarding to the call tree, but leaving the message on the voicemail. Which they do not want!</span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;color:#1F497D"> </span></p><p class="MsoNormal"><span style="font-size:11.0pt;color:#1F497D">Thanks for the help</span></p><div class="im"><p class="MsoNormal"><span style="font-size:11.0pt;color:#1F497D"> </span></p>
<div><p class="MsoNormal" style="text-autospace:none"><span style="font-size:10.0pt;font-family:"Courier New";color:#1F497D">Neal Haas</span></p><p class="MsoNormal" style="text-autospace:none"><span style="font-size:10.0pt;color:#1F497D"> </span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:10.0pt;color:#1F497D">1020 S 10th St </span><span style="font-size:11.0pt;color:#1F497D"><br></span><span style="font-size:10.0pt;color:#1F497D">Fresno, CA 93702</span><span style="font-size:11.0pt;color:#1F497D"> </span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:10.0pt;font-family:"Courier New";color:#1F497D">Desk 559.600.5890</span></p></div><p class="MsoNormal"><span style="font-size:11.0pt;color:#1F497D"> </span></p>
</div><div><div style="border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in"><p class="MsoNormal"><b><span style="font-size:10.0pt">From:</span></b><span style="font-size:10.0pt"> Jobe Gates [mailto:<a href="mailto:jobe@gates-tribe.com" target="_blank">jobe@gates-tribe.com</a>] <br>
<b>Sent:</b> Tuesday, July 06, 2010 10:34 AM<br><b>To:</b> Haas, Neal<br><b>Cc:</b> Steve G; <a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a></span></p><div><div></div><div class="h5">
<br><b>Subject:</b> Re: [cisco-voip] Transfer to CTI</div></div><p></p></div></div><div><div></div><div class="h5"><p class="MsoNormal"> </p><div><p class="MsoNormal">If you are using a Call Handler set the extension it the same as the CTI Route point.<br>
<br>Thanks,</p><div><p class="MsoNormal">Jobe</p></div></div><div><p class="MsoNormal" style="margin-bottom:12.0pt"><br>On Jul 6, 2010, at 1:03 PM, "Haas, Neal" <<a href="mailto:nhaas@co.fresno.ca.us" target="_blank">nhaas@co.fresno.ca.us</a>> wrote:</p>
</div><blockquote style="margin-top:5.0pt;margin-bottom:5.0pt"><div><div><p class="MsoNormal"><span style="font-size:11.0pt;color:#1F497D">So how would I solve this issue? Any thoughts? Should I setup this line as a voicemail port? I am not sure what to do at this point.</span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;color:#1F497D"> </span></p><p class="MsoNormal" style="text-autospace:none"><span style="font-size:10.0pt;font-family:"Courier New";color:#1F497D">Neal Haas</span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:10.0pt;color:#1F497D"> </span></p><p class="MsoNormal" style="text-autospace:none"><span style="font-size:10.0pt;color:#1F497D">1020 S 10th St </span><span style="font-size:11.0pt;color:#1F497D"><br>
</span><span style="font-size:10.0pt;color:#1F497D">Fresno, CA 93702</span><span style="font-size:11.0pt;color:#1F497D"> </span></p><p class="MsoNormal" style="text-autospace:none"><span style="font-size:10.0pt;font-family:"Courier New";color:#1F497D">Desk 559.600.5890</span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;color:#1F497D"> </span></p><p class="MsoNormal"><b><span style="font-size:10.0pt">From:</span></b><span style="font-size:10.0pt"> Steve G [mailto:<a href="mailto:smgustafson@gmail.com" target="_blank">smgustafson@gmail.com</a>] <br>
<b>Sent:</b> Tuesday, July 06, 2010 9:55 AM<br><b>To:</b> Haas, Neal<br><b>Cc:</b> <a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br><b>Subject:</b> Re: [cisco-voip] Transfer to CTI</span></p>
<p class="MsoNormal"> </p><p class="MsoNormal" style="margin-bottom:12.0pt">If the CTI RP is forwarding all calls to Unity, then it would hit the phones mailbox because that is the original called number.</p><div><p class="MsoNormal">
On Tue, Jul 6, 2010 at 9:25 AM, Haas, Neal <<a href="mailto:nhaas@co.fresno.ca.us" target="_blank">nhaas@co.fresno.ca.us</a>> wrote:</p><div><div><p class="MsoNormal">I am trying to forward some phones to a CTI route point. When I call the phone it will not forward to the CTI route point, but instead goes to the phones mail box? How do I solve this so that it forwards to the CTI route point.</p>
<p class="MsoNormal"> </p><p class="MsoNormal">The CTI Route point is actually a phone tree on Unity conn.,</p><p class="MsoNormal"> </p><p class="MsoNormal" style="text-autospace:none"><span style="font-size:10.0pt;font-family:"Courier New";color:#1F497D">Neal Haas</span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:10.0pt;font-family:"Courier New";color:#1F497D">County Of Fresno</span></p><p class="MsoNormal" style="text-autospace:none"><span style="font-size:10.0pt;font-family:"Courier New";color:#1F497D">IT Analyst - ITSD, Communications</span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:10.0pt;color:#1F497D">1020 S 10th St</span><span style="color:#1F497D"><br></span><span style="font-size:10.0pt;color:#1F497D">Fresno, CA 93702</span><span style="color:#1F497D"> </span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:10.0pt;font-family:"Courier New";color:#1F497D">Desk 559.600.5890</span></p><p class="MsoNormal"> </p></div></div><p class="MsoNormal" style="margin-bottom:12.0pt">
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