<html><body bgcolor="#FFFFFF"><div>If you are using a Call Handler set the extension it the same as the CTI Route point.<br><br>Thanks,<div>Jobe</div></div><div><br>On Jul 6, 2010, at 1:03 PM, "Haas, Neal" <<a href="mailto:nhaas@co.fresno.ca.us">nhaas@co.fresno.ca.us</a>> wrote:<br><br></div><div></div><blockquote type="cite"><div><div class="WordSection1"><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">So how would I solve this issue? Any thoughts? Should I setup this line as a voicemail port? I am not sure what to do at this point.<o:p></o:p></span></p><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p><p class="MsoNormal" style="text-autospace:none"><span style="font-size:10.0pt;font-family:"Courier New";color:#1F497D">Neal Haas<o:p></o:p></span></p><p class="MsoNormal" style="text-autospace:none"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D"><o:p> </o:p></span></p><p class="MsoNormal" style="text-autospace:none"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D">1020 S 10th St </span><span style="font-size:11.0pt;font-family:"Arial","sans-serif";color:#1F497D"><br></span><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D">Fresno, CA 93702</span><span style="font-size:11.0pt;font-family:"Arial","sans-serif";color:#1F497D"> <o:p></o:p></span></p><p class="MsoNormal" style="text-autospace:none"><span style="font-size:10.0pt;font-family:"Courier New";color:#1F497D">Desk 559.600.5890<o:p></o:p></span></p><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p><p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> Steve G [mailto:smgustafson@gmail.com] <br><b>Sent:</b> Tuesday, July 06, 2010 9:55 AM<br><b>To:</b> Haas, Neal<br><b>Cc:</b> <a href="mailto:cisco-voip@puck.nether.net"><a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a></a><br><b>Subject:</b> Re: [cisco-voip] Transfer to CTI<o:p></o:p></span></p><p class="MsoNormal"><o:p> </o:p></p><p class="MsoNormal" style="margin-bottom:12.0pt">If the CTI RP is forwarding all calls to Unity, then it would hit the phones mailbox because that is the original called number.<o:p></o:p></p><div><p class="MsoNormal">On Tue, Jul 6, 2010 at 9:25 AM, Haas, Neal <<a href="mailto:nhaas@co.fresno.ca.us"><a href="mailto:nhaas@co.fresno.ca.us">nhaas@co.fresno.ca.us</a></a>> wrote:<o:p></o:p></p><div><div><p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">I am trying to forward some phones to a CTI route point. When I call the phone it will not forward to the CTI route point, but instead goes to the phones mail box? How do I solve this so that it forwards to the CTI route point.<o:p></o:p></p><p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p><p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">The CTI Route point is actually a phone tree on Unity conn.,<o:p></o:p></p><p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p><p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-autospace:none"><span style="font-size:10.0pt;font-family:"Courier New";color:#1F497D">Neal Haas</span><o:p></o:p></p><p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-autospace:none"><span style="font-size:10.0pt;font-family:"Courier New";color:#1F497D">County Of Fresno</span><o:p></o:p></p><p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-autospace:none"><span style="font-size:10.0pt;font-family:"Courier New";color:#1F497D">IT Analyst - ITSD, Communications</span><o:p></o:p></p><p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-autospace:none"><span style="font-size:10.0pt;color:#1F497D">1020 S 10th St</span><span style="color:#1F497D"><br></span><span style="font-size:10.0pt;color:#1F497D">Fresno, CA 93702</span><span style="color:#1F497D"> </span><o:p></o:p></p><p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-autospace:none"><span style="font-size:10.0pt;font-family:"Courier New";color:#1F497D">Desk 559.600.5890</span><o:p></o:p></p><p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p></div></div><p class="MsoNormal" style="margin-bottom:12.0pt"><br>_______________________________________________<br>cisco-voip mailing list<br><a href="mailto:cisco-voip@puck.nether.net"><a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a></a><br><a href="https://puck.nether.net/mailman/listinfo/cisco-voip" target="_blank"><a href="https://puck.nether.net/mailman/listinfo/cisco-voip">https://puck.nether.net/mailman/listinfo/cisco-voip</a></a><o:p></o:p></p></div><p class="MsoNormal"><o:p> </o:p></p></div></div></blockquote><blockquote type="cite"><div><span>_______________________________________________</span><br><span>cisco-voip mailing list</span><br><span><a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a></span><br><span><a href="https://puck.nether.net/mailman/listinfo/cisco-voip">https://puck.nether.net/mailman/listinfo/cisco-voip</a></span><br></div></blockquote></body></html>