<table cellspacing="0" cellpadding="0" border="0" ><tr><td valign="top" style="font: inherit;"><DIV>Check Call Routing rules >> Forwarded rules.</DIV>
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<DIV><BR>--- On <B>Wed, 7/7/10, Haas, Neal <I><nhaas@co.fresno.ca.us></I></B> wrote:<BR></DIV>
<BLOCKQUOTE style="PADDING-LEFT: 5px; MARGIN-LEFT: 5px; BORDER-LEFT: rgb(16,16,255) 2px solid"><BR>From: Haas, Neal <nhaas@co.fresno.ca.us><BR>Subject: Re: [cisco-voip] Transfer to CTI<BR>To: "'Steve G'" <smgustafson@gmail.com><BR>Cc: "'cisco-voip@puck.nether.net'" <cisco-voip@puck.nether.net><BR>Date: Wednesday, July 7, 2010, 1:52 AM<BR><BR>
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<P class=MsoNormal><SPAN style="FONT-SIZE: 11pt; COLOR: #1f497d; FONT-FAMILY: 'sans-serif'">OK, I have created a 10 new voicemail ports with the pilot of 12489. I call it and have created a new tree I can call this number and I get everything I wanted.</SPAN></DIV>
<P class=MsoNormal><SPAN style="FONT-SIZE: 11pt; COLOR: #1f497d; FONT-FAMILY: 'sans-serif'"> </SPAN></DIV>
<P class=MsoNormal><SPAN style="FONT-SIZE: 11pt; COLOR: #1f497d; FONT-FAMILY: 'sans-serif'">Now I forward a phone to 12489 and it does not work.</SPAN></DIV>
<P class=MsoNormal><SPAN style="FONT-SIZE: 11pt; COLOR: #1f497d; FONT-FAMILY: 'sans-serif'">I created a new translation patter of 12488, that translates to 12489. Call 12488 it works, call forward all on a phone to 12488 , No Joy! Will not go to the call tree, it asks for an extension number! </SPAN></DIV>
<P class=MsoNormal><SPAN style="FONT-SIZE: 11pt; COLOR: #1f497d; FONT-FAMILY: 'sans-serif'"> </SPAN></DIV>
<P class=MsoNormal><SPAN style="FONT-SIZE: 11pt; COLOR: #1f497d; FONT-FAMILY: 'sans-serif'">What am I doing wrong here?</SPAN></DIV>
<P class=MsoNormal><SPAN style="FONT-SIZE: 11pt; COLOR: #1f497d; FONT-FAMILY: 'sans-serif'"> </SPAN></DIV>
<P class=MsoNormal><SPAN style="FONT-SIZE: 11pt; COLOR: #1f497d; FONT-FAMILY: 'sans-serif'"> </SPAN></DIV>
<P class=MsoNormal><SPAN style="FONT-SIZE: 10pt; COLOR: #1f497d; FONT-FAMILY: 'Courier New'">Neal Haas</SPAN></DIV>
<P class=MsoNormal><SPAN style="FONT-SIZE: 10pt; COLOR: #1f497d; FONT-FAMILY: 'sans-serif'"> </SPAN></DIV>
<P class=MsoNormal><SPAN style="FONT-SIZE: 11pt; COLOR: #1f497d; FONT-FAMILY: 'sans-serif'"> </SPAN></DIV>
<P class=MsoNormal><B><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: 'sans-serif'">From:</SPAN></B><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: 'sans-serif'"> Steve G [mailto:smgustafson@gmail.com] <BR><B>Sent:</B> Tuesday, July 06, 2010 10:46 AM<BR><B>To:</B> Haas, Neal<BR><B>Cc:</B> Jobe Gates; cisco-voip@puck.nether.net<BR><B>Subject:</B> Re: [cisco-voip] Transfer to CTI</SPAN></DIV>
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<P class=MsoNormal style="MARGIN-BOTTOM: 12pt">Setup an Alternate greeting and set the recording to blank. Send caller to greeting for the call tree that you would like.</DIV>
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<P class=MsoNormal>On Tue, Jul 6, 2010 at 10:40 AM, Haas, Neal <<A href="http://us.mc550.mail.yahoo.com/mc/compose?to=nhaas@co.fresno.ca.us" target=_blank rel=nofollow ymailto="mailto:nhaas@co.fresno.ca.us">nhaas@co.fresno.ca.us</A>> wrote:</DIV>
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<P class=MsoNormal><SPAN style="FONT-SIZE: 11pt; COLOR: #1f497d">The System call handler works without an issue if you call it normally, but they have people out today and want to forward all calls to a new call tree. It is not forwarding to the call tree, but leaving the message on the voicemail. Which they do not want!</SPAN></DIV>
<P class=MsoNormal><SPAN style="FONT-SIZE: 11pt; COLOR: #1f497d"> </SPAN></DIV>
<P class=MsoNormal><SPAN style="FONT-SIZE: 11pt; COLOR: #1f497d">Thanks for the help</SPAN></DIV>
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<P class=MsoNormal><SPAN style="FONT-SIZE: 11pt; COLOR: #1f497d"> </SPAN></DIV>
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<P class=MsoNormal><SPAN style="FONT-SIZE: 10pt; COLOR: #1f497d; FONT-FAMILY: 'Courier New'">Neal Haas</SPAN></DIV>
<P class=MsoNormal><SPAN style="FONT-SIZE: 10pt; COLOR: #1f497d"> </SPAN></DIV>
<P class=MsoNormal><SPAN style="FONT-SIZE: 10pt; COLOR: #1f497d">1020 S 10th St </SPAN><SPAN style="FONT-SIZE: 11pt; COLOR: #1f497d"><BR></SPAN><SPAN style="FONT-SIZE: 10pt; COLOR: #1f497d">Fresno, CA 93702</SPAN><SPAN style="FONT-SIZE: 11pt; COLOR: #1f497d"> </SPAN></DIV>
<P class=MsoNormal><SPAN style="FONT-SIZE: 10pt; COLOR: #1f497d; FONT-FAMILY: 'Courier New'">Desk 559.600.5890</SPAN></DIV></DIV>
<P class=MsoNormal><SPAN style="FONT-SIZE: 11pt; COLOR: #1f497d"> </SPAN></DIV></DIV>
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<P class=MsoNormal><B><SPAN style="FONT-SIZE: 10pt">From:</SPAN></B><SPAN style="FONT-SIZE: 10pt"> Jobe Gates [mailto:<A href="http://us.mc550.mail.yahoo.com/mc/compose?to=jobe@gates-tribe.com" target=_blank rel=nofollow ymailto="mailto:jobe@gates-tribe.com">jobe@gates-tribe.com</A>] <BR><B>Sent:</B> Tuesday, July 06, 2010 10:34 AM<BR><B>To:</B> Haas, Neal<BR><B>Cc:</B> Steve G; <A href="http://us.mc550.mail.yahoo.com/mc/compose?to=cisco-voip@puck.nether.net" target=_blank rel=nofollow ymailto="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</A></SPAN></DIV>
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<P class=MsoNormal><BR><B>Subject:</B> Re: [cisco-voip] Transfer to CTI</DIV></DIV></DIV></DIV></DIV>
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<P class=MsoNormal> </DIV>
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<P class=MsoNormal>If you are using a Call Handler set the extension it the same as the CTI Route point.<BR><BR>Thanks,</DIV>
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<P class=MsoNormal>Jobe</DIV></DIV></DIV>
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<P class=MsoNormal style="MARGIN-BOTTOM: 12pt"><BR>On Jul 6, 2010, at 1:03 PM, "Haas, Neal" <<A href="http://us.mc550.mail.yahoo.com/mc/compose?to=nhaas@co.fresno.ca.us" target=_blank rel=nofollow ymailto="mailto:nhaas@co.fresno.ca.us">nhaas@co.fresno.ca.us</A>> wrote:</DIV></DIV>
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<P class=MsoNormal><SPAN style="FONT-SIZE: 11pt; COLOR: #1f497d">So how would I solve this issue? Any thoughts? Should I setup this line as a voicemail port? I am not sure what to do at this point.</SPAN></DIV>
<P class=MsoNormal><SPAN style="FONT-SIZE: 11pt; COLOR: #1f497d"> </SPAN></DIV>
<P class=MsoNormal><SPAN style="FONT-SIZE: 10pt; COLOR: #1f497d; FONT-FAMILY: 'Courier New'">Neal Haas</SPAN></DIV>
<P class=MsoNormal><SPAN style="FONT-SIZE: 10pt; COLOR: #1f497d"> </SPAN></DIV>
<P class=MsoNormal><SPAN style="FONT-SIZE: 10pt; COLOR: #1f497d">1020 S 10th St </SPAN><SPAN style="FONT-SIZE: 11pt; COLOR: #1f497d"><BR></SPAN><SPAN style="FONT-SIZE: 10pt; COLOR: #1f497d">Fresno, CA 93702</SPAN><SPAN style="FONT-SIZE: 11pt; COLOR: #1f497d"> </SPAN></DIV>
<P class=MsoNormal><SPAN style="FONT-SIZE: 10pt; COLOR: #1f497d; FONT-FAMILY: 'Courier New'">Desk 559.600.5890</SPAN></DIV>
<P class=MsoNormal><SPAN style="FONT-SIZE: 11pt; COLOR: #1f497d"> </SPAN></DIV>
<P class=MsoNormal><B><SPAN style="FONT-SIZE: 10pt">From:</SPAN></B><SPAN style="FONT-SIZE: 10pt"> Steve G [mailto:<A href="http://us.mc550.mail.yahoo.com/mc/compose?to=smgustafson@gmail.com" target=_blank rel=nofollow ymailto="mailto:smgustafson@gmail.com">smgustafson@gmail.com</A>] <BR><B>Sent:</B> Tuesday, July 06, 2010 9:55 AM<BR><B>To:</B> Haas, Neal<BR><B>Cc:</B> <A href="http://us.mc550.mail.yahoo.com/mc/compose?to=cisco-voip@puck.nether.net" target=_blank rel=nofollow ymailto="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</A><BR><B>Subject:</B> Re: [cisco-voip] Transfer to CTI</SPAN></DIV>
<P class=MsoNormal> </DIV>
<P class=MsoNormal style="MARGIN-BOTTOM: 12pt">If the CTI RP is forwarding all calls to Unity, then it would hit the phones mailbox because that is the original called number.</DIV>
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<P class=MsoNormal>On Tue, Jul 6, 2010 at 9:25 AM, Haas, Neal <<A href="http://us.mc550.mail.yahoo.com/mc/compose?to=nhaas@co.fresno.ca.us" target=_blank rel=nofollow ymailto="mailto:nhaas@co.fresno.ca.us">nhaas@co.fresno.ca.us</A>> wrote:</DIV>
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<P class=MsoNormal>I am trying to forward some phones to a CTI route point. When I call the phone it will not forward to the CTI route point, but instead goes to the phones mail box? How do I solve this so that it forwards to the CTI route point.</DIV>
<P class=MsoNormal> </DIV>
<P class=MsoNormal>The CTI Route point is actually a phone tree on Unity conn.,</DIV>
<P class=MsoNormal> </DIV>
<P class=MsoNormal><SPAN style="FONT-SIZE: 10pt; COLOR: #1f497d; FONT-FAMILY: 'Courier New'">Neal Haas</SPAN></DIV>
<P class=MsoNormal><SPAN style="FONT-SIZE: 10pt; COLOR: #1f497d; FONT-FAMILY: 'Courier New'">County Of Fresno</SPAN></DIV>
<P class=MsoNormal><SPAN style="FONT-SIZE: 10pt; COLOR: #1f497d; FONT-FAMILY: 'Courier New'">IT Analyst - ITSD, Communications</SPAN></DIV>
<P class=MsoNormal><SPAN style="FONT-SIZE: 10pt; COLOR: #1f497d">1020 S 10th St</SPAN><SPAN style="COLOR: #1f497d"><BR></SPAN><SPAN style="FONT-SIZE: 10pt; COLOR: #1f497d">Fresno, CA 93702</SPAN><SPAN style="COLOR: #1f497d"> </SPAN></DIV>
<P class=MsoNormal><SPAN style="FONT-SIZE: 10pt; COLOR: #1f497d; FONT-FAMILY: 'Courier New'">Desk 559.600.5890</SPAN></DIV>
<P class=MsoNormal> </DIV></DIV></DIV>
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