What IVR is in use? UCCE isn't processing any DTMF commands by itself - if the IVR platform is CVP I'd start looking at SIP side DTMF negotiation issues and how DTMF is being handled on the SIP side based on whether the origination is from sccp or mgcp.<br>
<br clear="all">Matthew Saskin<br><a href="mailto:msaskin@gmail.com">msaskin@gmail.com</a><br>203-253-9571<br><br>July 18, 2010 - 1500m swim (in the hudson), 40k bike, 10k run<br>Please support the Leukemia & Lyphoma Society<br>
<a href="http://pages.teamintraining.org/nyc/nyctri10/msaskin">http://pages.teamintraining.org/nyc/nyctri10/msaskin</a><br>
<br><br><div class="gmail_quote">On Tue, Jul 6, 2010 at 12:25 PM, Jason Aarons (US) <span dir="ltr"><<a href="mailto:jason.aarons@us.didata.com">jason.aarons@us.didata.com</a>></span> wrote:<br><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">
<div link="blue" vlink="purple" lang="EN-US"><div><p class="MsoNormal"><span style="font-size: 11pt; color: rgb(31, 73, 125);">When using MGCP PRI T1/CallManager 7.1(3) with Unified Contact Center Enterprise 7.5, are there are particular MGCP DTMF commands I should be using?</span></p>
<p class="MsoNormal"><span style="font-size: 11pt; color: rgb(31, 73, 125);"> </span></p><p class="MsoNormal"><span style="font-size: 11pt; color: rgb(31, 73, 125);"> I have a script that works when I call the Route Point directly from a 7961 phone (uses SCCP for dtmf), but calls coming in MGCP gateway the DTMF menu choices don’t work. The prompt is interrupted when I choose a DTMF menu option, but the prompt just loops.</span><span style="font-size: 11pt; color: rgb(31, 73, 125);"></span></p>
<p class="MsoNormal"><span style="font-size: 11pt; color: rgb(31, 73, 125);"> </span></p></div></div>
<div><p></p><hr size="1">
<p><b>
Disclaimer:
This e-mail communication and any attachments may contain confidential and privileged information and is for use by the designated addressee(s) named above only. If you are not the intended addressee, you are hereby notified that you have received this communication in error and that any use or reproduction of this email or its contents is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by replying to this message and deleting it from your computer. Thank you.
</b></p></div><br>_______________________________________________<br>
cisco-voip mailing list<br>
<a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br>
<a href="https://puck.nether.net/mailman/listinfo/cisco-voip" target="_blank">https://puck.nether.net/mailman/listinfo/cisco-voip</a><br>
<br></blockquote></div><br>