This will apply to all your VM calls, so it will change the behaviour of where voicemails end up in the case of users forwarding phones to each other. May or may not be desirable depending on your scenario. But most systems I have dealt with, usually prefer to drop the VM into the original called number, rather than the device / phone that forwarded it last.<div>
<br></div><div>One of the guys mentioned VM profile, with the mask set to the number of the call handler. That is a perfectly legit solution, and will accomplish what you want without changing the whole system behaviour.</div>
<div><br></div><div>Cheers,</div><div><br></div><div>Tim.</div><div><br><br><div class="gmail_quote">On Thu, Jul 8, 2010 at 1:45 AM, Haas, Neal <span dir="ltr"><<a href="mailto:nhaas@co.fresno.ca.us">nhaas@co.fresno.ca.us</a>></span> wrote:<br>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex;"><div lang="EN-US" link="blue" vlink="purple"><div><p class="MsoNormal"><span style="font-size:11.0pt;color:#1F497D">Yes production, with only 300 phones. Nothing special yet :></span></p>
<div class="im"><p class="MsoNormal"><span style="font-size:11.0pt;color:#1F497D"> </span></p><p class="MsoNormal" style="text-autospace:none"><span style="font-size:10.0pt;font-family:"Courier New";color:#1F497D">Neal Haas</span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:10.0pt;color:#1F497D"> </span></p><p class="MsoNormal" style="text-autospace:none"><span style="font-size:10.0pt;color:#1F497D">1020 S 10th St </span><span style="font-size:11.0pt;color:#1F497D"><br>
</span><span style="font-size:10.0pt;color:#1F497D">Fresno, CA 93702</span><span style="font-size:11.0pt;color:#1F497D"> </span></p><p class="MsoNormal" style="text-autospace:none"><span style="font-size:10.0pt;font-family:"Courier New";color:#1F497D">Desk 559.600.5890</span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;color:#1F497D"> </span></p></div><p class="MsoNormal"><b><span style="font-size:10.0pt">From:</span></b><span style="font-size:10.0pt"> Steve G [mailto:<a href="mailto:smgustafson@gmail.com" target="_blank">smgustafson@gmail.com</a>] <br>
<b>Sent:</b> Wednesday, July 07, 2010 9:54 AM</span></p><div><div></div><div class="h5"><br><b>To:</b> Haas, Neal<br><b>Cc:</b> <a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br>
<b>Subject:</b> Re: [cisco-voip] Transfer to CTI</div></div><p></p><div><div></div><div class="h5"><p class="MsoNormal"> </p><p class="MsoNormal" style="margin-bottom:12.0pt">if your system is in production and you change that setting...you could break how other things are working.</p>
<div><p class="MsoNormal">On Wed, Jul 7, 2010 at 9:21 AM, Haas, Neal <<a href="mailto:nhaas@co.fresno.ca.us" target="_blank">nhaas@co.fresno.ca.us</a>> wrote:</p><div><div><p><span style="font-size:11.0pt;color:#1F497D">I was pointed to: </span></p>
<p>This is available in Unity Connection 7.x Via Cisco Unity Connection Administration </p><p class="MsoNormal">Advanced (towards the bottom of the page)<br>Conversation Configuration </p><p class="MsoNormal">Use Last (Rather than First) Redirecting Number for Routing Incoming Call</p>
<p class="MsoNormal"><span style="font-size:11.0pt;color:#1F497D">Thanks for every ones help!</span></p><p class="MsoNormal"><span style="font-size:11.0pt;color:#1F497D"> </span></p><p class="MsoNormal" style="text-autospace:none">
<span style="font-size:10.0pt;font-family:"Courier New";color:#1F497D">Neal Haas</span></p><p class="MsoNormal"><span style="font-size:11.0pt;color:#1F497D"> </span></p><p class="MsoNormal"><b><span style="font-size:10.0pt">From:</span></b><span style="font-size:10.0pt"> Steve G [mailto:<a href="mailto:smgustafson@gmail.com" target="_blank">smgustafson@gmail.com</a>] <br>
<b>Sent:</b> Wednesday, July 07, 2010 7:39 AM</span></p><div><div><p class="MsoNormal"><br><b>To:</b> Haas, Neal<br><b>Cc:</b> <a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br>
<b>Subject:</b> Re: [cisco-voip] Transfer to CTI</p></div></div><div><div><p class="MsoNormal"> </p><p class="MsoNormal" style="margin-bottom:12.0pt">It's not working because Unity is seeing the Original called number as the phone that you forwarded. Call Forward all retains the original called number. It is working as designed. You could try and create a new VM profile that will forward the digits 12489 to Unity....but I have had mixed reviews on doing that. </p>
<div><p class="MsoNormal">On Tue, Jul 6, 2010 at 1:22 PM, Haas, Neal <<a href="mailto:nhaas@co.fresno.ca.us" target="_blank">nhaas@co.fresno.ca.us</a>> wrote:</p><div><div><p class="MsoNormal"><span style="font-size:11.0pt;color:#1F497D">OK, I have created a 10 new voicemail ports with the pilot of 12489. I call it and have created a new tree I can call this number and I get everything I wanted.</span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;color:#1F497D"> </span></p><p class="MsoNormal"><span style="font-size:11.0pt;color:#1F497D">Now I forward a phone to 12489 and it does not work.</span></p><p class="MsoNormal">
<span style="font-size:11.0pt;color:#1F497D">I created a new translation patter of 12488, that translates to 12489. Call 12488 it works, call forward all on a phone to 12488 , No Joy! Will not go to the call tree, it asks for an extension number! </span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;color:#1F497D"> </span></p><p class="MsoNormal"><span style="font-size:11.0pt;color:#1F497D">What am I doing wrong here?</span></p><p class="MsoNormal"><span style="font-size:11.0pt;color:#1F497D"> </span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;color:#1F497D"> </span></p><p class="MsoNormal" style="text-autospace:none"><span style="font-size:10.0pt;font-family:"Courier New";color:#1F497D">Neal Haas</span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:10.0pt;color:#1F497D"> </span></p><p class="MsoNormal"><span style="font-size:11.0pt;color:#1F497D"> </span></p><p class="MsoNormal"><b><span style="font-size:10.0pt">From:</span></b><span style="font-size:10.0pt"> Steve G [mailto:<a href="mailto:smgustafson@gmail.com" target="_blank">smgustafson@gmail.com</a>] <br>
<b>Sent:</b> Tuesday, July 06, 2010 10:46 AM<br><b>To:</b> Haas, Neal<br><b>Cc:</b> Jobe Gates; <a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a></span></p><div><div><p class="MsoNormal">
<br><b>Subject:</b> Re: [cisco-voip] Transfer to CTI</p></div></div><div><div><p class="MsoNormal"> </p><p class="MsoNormal" style="margin-bottom:12.0pt">Setup an Alternate greeting and set the recording to blank. Send caller to greeting for the call tree that you would like.</p>
<div><p class="MsoNormal">On Tue, Jul 6, 2010 at 10:40 AM, Haas, Neal <<a href="mailto:nhaas@co.fresno.ca.us" target="_blank">nhaas@co.fresno.ca.us</a>> wrote:</p><div><div><p class="MsoNormal"><span style="font-size:11.0pt;color:#1F497D">The System call handler works without an issue if you call it normally, but they have people out today and want to forward all calls to a new call tree. It is not forwarding to the call tree, but leaving the message on the voicemail. Which they do not want!</span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;color:#1F497D"> </span></p><p class="MsoNormal"><span style="font-size:11.0pt;color:#1F497D">Thanks for the help</span></p><div><p class="MsoNormal"><span style="font-size:11.0pt;color:#1F497D"> </span></p>
<div><p class="MsoNormal" style="text-autospace:none"><span style="font-size:10.0pt;font-family:"Courier New";color:#1F497D">Neal Haas</span></p><p class="MsoNormal" style="text-autospace:none"><span style="font-size:10.0pt;color:#1F497D"> </span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:10.0pt;color:#1F497D">1020 S 10th St </span><span style="font-size:11.0pt;color:#1F497D"><br></span><span style="font-size:10.0pt;color:#1F497D">Fresno, CA 93702</span><span style="font-size:11.0pt;color:#1F497D"> </span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:10.0pt;font-family:"Courier New";color:#1F497D">Desk 559.600.5890</span></p></div><p class="MsoNormal"><span style="font-size:11.0pt;color:#1F497D"> </span></p>
</div><div><div style="border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in"><p class="MsoNormal"><b><span style="font-size:10.0pt">From:</span></b><span style="font-size:10.0pt"> Jobe Gates [mailto:<a href="mailto:jobe@gates-tribe.com" target="_blank">jobe@gates-tribe.com</a>] <br>
<b>Sent:</b> Tuesday, July 06, 2010 10:34 AM<br><b>To:</b> Haas, Neal<br><b>Cc:</b> Steve G; <a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a></span></p><div><div><p class="MsoNormal">
<br><b>Subject:</b> Re: [cisco-voip] Transfer to CTI</p></div></div></div></div><div><div><p class="MsoNormal"> </p><div><p class="MsoNormal">If you are using a Call Handler set the extension it the same as the CTI Route point.<br>
<br>Thanks,</p><div><p class="MsoNormal">Jobe</p></div></div><div><p class="MsoNormal" style="margin-bottom:12.0pt"><br>On Jul 6, 2010, at 1:03 PM, "Haas, Neal" <<a href="mailto:nhaas@co.fresno.ca.us" target="_blank">nhaas@co.fresno.ca.us</a>> wrote:</p>
</div><blockquote style="margin-top:5.0pt;margin-bottom:5.0pt"><div><div><p class="MsoNormal"><span style="font-size:11.0pt;color:#1F497D">So how would I solve this issue? Any thoughts? Should I setup this line as a voicemail port? I am not sure what to do at this point.</span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;color:#1F497D"> </span></p><p class="MsoNormal" style="text-autospace:none"><span style="font-size:10.0pt;font-family:"Courier New";color:#1F497D">Neal Haas</span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:10.0pt;color:#1F497D"> </span></p><p class="MsoNormal" style="text-autospace:none"><span style="font-size:10.0pt;color:#1F497D">1020 S 10th St </span><span style="font-size:11.0pt;color:#1F497D"><br>
</span><span style="font-size:10.0pt;color:#1F497D">Fresno, CA 93702</span><span style="font-size:11.0pt;color:#1F497D"> </span></p><p class="MsoNormal" style="text-autospace:none"><span style="font-size:10.0pt;font-family:"Courier New";color:#1F497D">Desk 559.600.5890</span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;color:#1F497D"> </span></p><p class="MsoNormal"><b><span style="font-size:10.0pt">From:</span></b><span style="font-size:10.0pt"> Steve G [mailto:<a href="mailto:smgustafson@gmail.com" target="_blank">smgustafson@gmail.com</a>] <br>
<b>Sent:</b> Tuesday, July 06, 2010 9:55 AM<br><b>To:</b> Haas, Neal<br><b>Cc:</b> <a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br><b>Subject:</b> Re: [cisco-voip] Transfer to CTI</span></p>
<p class="MsoNormal"> </p><p class="MsoNormal" style="margin-bottom:12.0pt">If the CTI RP is forwarding all calls to Unity, then it would hit the phones mailbox because that is the original called number.</p><div><p class="MsoNormal">
On Tue, Jul 6, 2010 at 9:25 AM, Haas, Neal <<a href="mailto:nhaas@co.fresno.ca.us" target="_blank">nhaas@co.fresno.ca.us</a>> wrote:</p><div><div><p class="MsoNormal">I am trying to forward some phones to a CTI route point. When I call the phone it will not forward to the CTI route point, but instead goes to the phones mail box? How do I solve this so that it forwards to the CTI route point.</p>
<p class="MsoNormal"> </p><p class="MsoNormal">The CTI Route point is actually a phone tree on Unity conn.,</p><p class="MsoNormal"> </p><p class="MsoNormal" style="text-autospace:none"><span style="font-size:10.0pt;font-family:"Courier New";color:#1F497D">Neal Haas</span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:10.0pt;font-family:"Courier New";color:#1F497D">County Of Fresno</span></p><p class="MsoNormal" style="text-autospace:none"><span style="font-size:10.0pt;font-family:"Courier New";color:#1F497D">IT Analyst - ITSD, Communications</span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:10.0pt;color:#1F497D">1020 S 10th St</span><span style="color:#1F497D"><br></span><span style="font-size:10.0pt;color:#1F497D">Fresno, CA 93702</span><span style="color:#1F497D"> </span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:10.0pt;font-family:"Courier New";color:#1F497D">Desk 559.600.5890</span></p><p class="MsoNormal"> </p></div></div><p class="MsoNormal" style="margin-bottom:12.0pt">
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