<html><head></head><body style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; ">I'd look next at a packet capture to see at what point it decides to do the full reboot vs just re-register. I'd expect to see the sccp message from CUCM telling it to reset, then it would get a new config file, then either send sccp register OR re-DHCP and go through the whole config file process again.<div><br><div>
<span class="Apple-style-span" style="border-collapse: separate; color: rgb(0, 0, 0); font-family: Helvetica; font-size: medium; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-align: auto; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-border-horizontal-spacing: 0px; -webkit-border-vertical-spacing: 0px; -webkit-text-decorations-in-effect: none; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; "><div>-Ryan</div></span>
</div>
<br><div><div>On Jul 8, 2010, at 4:37 PM, Madziarczyk, Jonathan wrote:</div><br class="Apple-interchange-newline"><o:smarttagtype namespaceuri="urn:schemas-microsoft-com:office:smarttags" name="PersonName">
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<div class="Section1"><p class="MsoNormal"><font size="2" color="navy" face="Arial"><span style="font-size:
10.0pt;font-family:Arial;color:navy">So I’ve been over this thing a couple of
times now…. There were two discrepancies, the <MissedCallLoggingOption>
and <versionStamp> tags.<o:p></o:p></span></font></p><p class="MsoNormal"><font size="2" color="navy" face="Arial"><span style="font-size:
10.0pt;font-family:Arial;color:navy"><o:p> </o:p></span></font></p><p class="MsoNormal"><font size="2" color="navy" face="Arial"><span style="font-size:
10.0pt;font-family:Arial;color:navy">I was able to fix the
<MissedCallLoggingOption> tag (simple checkbox on one of the lines)<o:p></o:p></span></font></p><p class="MsoNormal"><font size="2" color="navy" face="Arial"><span style="font-size:
10.0pt;font-family:Arial;color:navy">I don’t think I can fix the
<versionStamp> tag since that appears to change every time<o:p></o:p></span></font></p><p class="MsoNormal"><font size="2" color="navy" face="Arial"><span style="font-size:
10.0pt;font-family:Arial;color:navy"><o:p> </o:p></span></font></p><p class="MsoNormal"><font size="2" color="navy" face="Arial"><span style="font-size:
10.0pt;font-family:Arial;color:navy">Any other ideas as to why this thing keeps
rebooting everytime a user logs in?<o:p></o:p></span></font></p><p class="MsoNormal"><font size="2" color="navy" face="Arial"><span style="font-size:
10.0pt;font-family:Arial;color:navy"><o:p> </o:p></span></font></p><p class="MsoNormal"><font size="2" color="navy" face="Arial"><span style="font-size:
10.0pt;font-family:Arial;color:navy">The only other difference is when not
logged in, the phone has an extension on line 1 (for 911 calling), while the
mobility profile has line 1 and line 3 active.<o:p></o:p></span></font></p><p class="MsoNormal"><font size="2" color="navy" face="Arial"><span style="font-size:
10.0pt;font-family:Arial;color:navy"><o:p> </o:p></span></font></p><p class="MsoNormal"><font size="2" color="navy" face="Wingdings"><span style="font-size:10.0pt;font-family:Wingdings;color:navy">L</span></font><font size="2" color="navy" face="Arial"><span style="font-size:10.0pt;font-family:Arial;
color:navy"><o:p></o:p></span></font></p><p class="MsoNormal"><font size="2" color="navy" face="Arial"><span style="font-size:
10.0pt;font-family:Arial;color:navy"><o:p> </o:p></span></font></p><p class="MsoNormal"><font size="2" color="navy" face="Arial"><span style="font-size:
10.0pt;font-family:Arial;color:navy"><o:p> </o:p></span></font></p><p class="MsoNormal"><font size="2" color="navy" face="Arial"><span style="font-size:
10.0pt;font-family:Arial;color:navy"><o:p> </o:p></span></font></p>
<div>
<div class="MsoNormal" align="center" style="text-align:center"><font size="3" color="black" face="Times New Roman"><span style="font-size:12.0pt;color:windowtext">
<hr size="2" width="100%" align="center" tabindex="-1">
</span></font></div><p class="MsoNormal"><b><font size="2" color="black" face="Tahoma"><span style="font-size:10.0pt;font-family:Tahoma;color:windowtext;font-weight:bold">From:</span></font></b><font size="2" color="black" face="Tahoma"><span style="font-size:10.0pt;font-family:Tahoma;
color:windowtext"> Ryan Ratliff [mailto:rratliff@cisco.com] <br>
<b><span style="font-weight:bold">Sent:</span></b> Thursday, July 08, 2010 2:09
PM<br>
<b><span style="font-weight:bold">To:</span></b> <st1:personname w:st="on">Madziarczyk,
Jonathan</st1:personname><br>
<b><span style="font-weight:bold">Cc:</span></b> <a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br>
<b><span style="font-weight:bold">Subject:</span></b> Re: [cisco-voip] What
causes phones to reboot with mobility login?</span></font><font color="black"><span style="color:windowtext"><o:p></o:p></span></font></p>
</div><p class="MsoNormal"><font size="3" color="black" face="Times New Roman"><span style="font-size:12.0pt"><o:p> </o:p></span></font></p><p class="MsoNormal"><font size="3" color="black" face="Times New Roman"><span style="font-size:12.0pt">That is correct. It's plaintext with xml tags so
not too terrible to read.<o:p></o:p></span></font></p>
<div><p class="MsoNormal"><font size="3" color="black" face="Times New Roman"><span style="font-size:12.0pt"><o:p> </o:p></span></font></p>
<div><span style="orphans: 2;text-align:auto;widows: 2;-webkit-border-horizontal-spacing: 0px;
-webkit-border-vertical-spacing: 0px;-webkit-text-decorations-in-effect: none;
-webkit-text-size-adjust: auto;-webkit-text-stroke-width: 0px;word-spacing:
0px">
<div><p class="MsoNormal"><font size="4" color="black" face="Helvetica"><span style="font-size:13.5pt;font-family:Helvetica">-Ryan<o:p></o:p></span></font></p>
</div>
</span></div>
<p class="MsoNormal"><font size="3" color="black" face="Times New Roman"><span style="font-size:12.0pt;color:windowtext"><o:p> </o:p></span></font></p>
<div>
<div><p class="MsoNormal"><font size="3" color="black" face="Times New Roman"><span style="font-size:12.0pt">On Jul 8, 2010, at 2:52 PM, <st1:personname w:st="on">Madziarczyk,
Jonathan</st1:personname> wrote:<o:p></o:p></span></font></p>
</div><p class="MsoNormal"><font size="3" color="black" face="Times New Roman"><span style="font-size:12.0pt"><br>
<br>
</span></font><font color="black"><span style="color:windowtext"><o:p></o:p></span></font></p>
<u1:smarttagtype namespaceuri="urn:schemas-microsoft-com:office:smarttags" name="PersonName"><!--[if gte mso 9]><xml>
<u1:shapedefaults u2:ext="edit" spidmax="1026"/>
</xml><![endif]--><!--[if gte mso 9]><xml>
<u1:shapelayout u3:ext="edit">
<u1:idmap u3:ext="edit" data="1"/>
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<div bgcolor="white" link="blue" vlink="purple"><p class="MsoNormal"><font size="2" color="navy" face="Arial"><span style="font-size:
10.0pt;font-family:Arial;color:navy">This is most likely exactly what I’m
looking for. <u1:p></u1:p></span></font><o:p></o:p></p><p class="MsoNormal"><font size="2" color="navy" face="Arial"><span style="font-size:
10.0pt;font-family:Arial;color:navy"><u1:p> </u1:p></span></font><o:p></o:p></p><p class="MsoNormal"><font size="2" color="navy" face="Arial"><span style="font-size:
10.0pt;font-family:Arial;color:navy">I’m assuming the conf files are
‘devicename’.cnf.xml based on the status messages I see for files it downloads
on the phone.<u1:p></u1:p></span></font><o:p></o:p></p><p class="MsoNormal"><font size="2" color="navy" face="Arial"><span style="font-size:
10.0pt;font-family:Arial;color:navy"><u1:p> </u1:p></span></font><o:p></o:p></p><p class="MsoNormal"><font size="2" color="navy" face="Arial"><span style="font-size:
10.0pt;font-family:Arial;color:navy">JM<u1:p></u1:p></span></font><o:p></o:p></p><p class="MsoNormal"><font size="2" color="navy" face="Arial"><span style="font-size:
10.0pt;font-family:Arial;color:navy"><u1:p> </u1:p></span></font><o:p></o:p></p>
<div>
<div class="MsoNormal" align="center" style="text-align:center"><font size="3" color="black" face="Times New Roman"><span style="font-size:12.0pt;color:windowtext">
<hr size="2" width="100%" align="center" tabindex="-1">
</span></font></div><p class="MsoNormal"><b><font size="2" color="black" face="Tahoma"><span style="font-size:10.0pt;font-family:Tahoma;color:windowtext;font-weight:bold">From:</span></font></b><font size="2" color="black" face="Tahoma"><span style="font-size:10.0pt;font-family:Tahoma;
color:windowtext"> Wes Sisk [mailto:wsisk@cisco.com] <br>
<b><span style="font-weight:bold">Sent:</span></b> Wednesday, July 07, 2010
12:37 PM<br>
<b><span style="font-weight:bold">To:</span></b> Ryan Ratliff<br>
<b><span style="font-weight:bold">Cc:</span></b> <st1:personname u4:st="on"><st1:personname w:st="on">Madziarczyk, Jonathan</st1:personname></st1:personname>; <a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br>
<b><span style="font-weight:bold">Subject:</span></b> Re: [cisco-voip] What
causes phones to reboot with mobility login?</span></font><o:p></o:p></p>
</div>
<u1:p></u1:p><p class="MsoNormal"><font size="3" color="black" face="Times New Roman"><span style="font-size:12.0pt"><u1:p> </u1:p><o:p></o:p></span></font></p><p class="MsoNormal"><font size="3" color="black" face="Times New Roman"><span style="font-size:12.0pt">++ I like Ryan's approach here.<br>
Logout of a phone, wait for phone to reset, download config file using a TFTP
client on PC.<br>
Login to phone, wait for phone to reset, download config file using a TFTP
client on PC.<br>
<br>
Diffs in the files should help to indicate configuration differences that lead
to reset vs. restart.<br>
<br>
/Wes<br>
<br>
On Wednesday, July 07, 2010 1:20:33 PM, Ryan Ratliff <a href="mailto:rratliff@cisco.com"><rratliff@cisco.com></a> wrote:<br>
<br>
<br>
<o:p></o:p></span></font></p>
<u1:p></u1:p><p class="MsoNormal"><font size="3" color="black" face="Times New Roman"><span style="font-size:12.0pt">Download the phone's config file and look through it.
If anything in there changes then the phone will need to get a new file. <u1:p></u1:p><o:p></o:p></span></font></p>
<div><p class="MsoNormal"><font size="3" color="black" face="Times New Roman"><span style="font-size:12.0pt"><u1:p> </u1:p><o:p></o:p></span></font></p>
<div><span style="orphans: 2;widows: 2;word-spacing:0px">
<div><p class="MsoNormal"><font size="4" color="black" face="Helvetica"><span style="font-size:13.5pt;font-family:Helvetica">-Ryan<u1:p></u1:p></span></font><o:p></o:p></p>
</div>
</span></div>
<p class="MsoNormal"><font size="3" color="black" face="Times New Roman"><span style="font-size:12.0pt"><u1:p> </u1:p><o:p></o:p></span></font></p>
<div>
<div><p class="MsoNormal"><font size="3" color="black" face="Times New Roman"><span style="font-size:12.0pt">On Jul 7, 2010, at 1:06 PM, <st1:personname u4:st="on"><st1:personname w:st="on">Madziarczyk, Jonathan</st1:personname></st1:personname> wrote:<u1:p></u1:p><o:p></o:p></span></font></p>
</div><p class="MsoNormal"><font size="3" color="black" face="Times New Roman"><span style="font-size:12.0pt"><br>
<br>
<br>
<o:p></o:p></span></font></p>
<u1:p></u1:p><u5:smarttagtype namespaceuri="urn:schemas-microsoft-com:office:smarttags" name="PersonName"><!--[if gte mso 9]><xml>
<u5:shapedefaults u2:ext="edit" spidmax="1026"/>
</xml><![endif]--><!--[if gte mso 9]><xml>
<u5:shapelayout u3:ext="edit">
<u5:idmap u3:ext="edit" data="1"/>
</u5:shapelayout>
</xml><![endif]--></u5:smarttagtype>
<div bgcolor="white" link="blue" vlink="purple"><p class="MsoNormal"><font size="2" color="navy" face="Arial"><span style="font-size:
10.0pt;font-family:Arial;color:navy">Are we talking items just in the main page
of the phone or also in the lines themselves? It’s also a little tough to
compare apples to apples since the phone profile looks different than a device
profile. (CUCM v6.1)<u5:p></u5:p></span></font><u1:p></u1:p><o:p></o:p></p><p class="MsoNormal"><font size="2" color="navy" face="Arial"><span style="font-size:
10.0pt;font-family:Arial;color:navy"><u5:p> </u5:p></span></font><u1:p></u1:p><o:p></o:p></p><p class="MsoNormal"><font size="2" color="navy" face="Arial"><span style="font-size:
10.0pt;font-family:Arial;color:navy">Looks like my softkey templates and locals
are identical. Is there somewhere I can see a table of all the things
that require a new tftp pull?<u5:p></u5:p></span></font><u1:p></u1:p><o:p></o:p></p><p class="MsoNormal"><font size="2" color="navy" face="Arial"><span style="font-size:
10.0pt;font-family:Arial;color:navy"><u5:p> </u5:p></span></font><u1:p></u1:p><o:p></o:p></p>
<div>
<div class="MsoNormal" align="center" style="text-align:center"><font size="3" color="black" face="Times New Roman"><span style="font-size:12.0pt;color:windowtext">
<hr size="2" width="100%" align="center" tabindex="-1">
</span></font></div><p class="MsoNormal"><b><font size="2" color="black" face="Tahoma"><span style="font-size:10.0pt;font-family:Tahoma;color:windowtext;font-weight:bold">From:</span></font></b><font size="2" color="black" face="Tahoma"><span style="font-size:10.0pt;font-family:Tahoma;
color:windowtext"> Wes Sisk [<a href="mailto:wsisk@cisco.com">mailto:wsisk@cisco.com</a>]
<br>
<b><span style="font-weight:bold">Sent:</span></b> Wednesday, July 07, 2010
10:58 AM<br>
<b><span style="font-weight:bold">To:</span></b> <st1:personname u6:st="on"><st1:personname u4:st="on"><st1:personname w:st="on">Madziarczyk, Jonathan</st1:personname></st1:personname></st1:personname><br>
<b><span style="font-weight:bold">Cc:</span></b> <a href="mailto:cisco-voip@puck.nether.net" moz-do-not-send="true">cisco-voip@puck.nether.net</a><br>
<b><span style="font-weight:bold">Subject:</span></b> Re: [cisco-voip] What
causes phones to reboot with mobility login?</span></font><u1:p></u1:p><o:p></o:p></p>
</div>
<u5:p></u5:p><p class="MsoNormal"><font size="3" color="black" face="Times New Roman"><span style="font-size:12.0pt"><u5:p> </u5:p><u1:p></u1:p><o:p></o:p></span></font></p><p class="MsoNormal"><font size="3" color="black" face="Times New Roman"><span style="font-size:12.0pt">Anything that requires re-tftp will cause phone to
restart instead of reset. Classic causes include changing locales and
changing softekey templates.<br>
<br>
/Wes<br>
<br>
<br>
On Wednesday, July 07, 2010 11:44:00 AM, <st1:personname u6:st="on"><st1:personname u4:st="on"><st1:personname w:st="on">Madziarczyk, Jonathan</st1:personname></st1:personname></st1:personname>
<a href="mailto:JMad@cityofevanston.org" moz-do-not-send="true"><JMad@cityofevanston.org></a>
wrote:<br>
<br>
<br>
<br>
<o:p></o:p></span></font></p>
<u1:p></u1:p><p class="MsoNormal"><font size="2" color="black" face="Arial"><span style="font-size:
10.0pt;font-family:Arial"><!--[if gte mso 9]><xml>
<u7:shapedefaults u2:ext="edit" spidmax="1026"/>
</xml><![endif]--><!--[if gte mso 9]><xml>
<u3:shapelayout u8:ext="edit">
<u3:idmap u8:ext="edit" data="1"/>
</u3:shapelayout>
</xml><![endif]--><u5:p></u5:p>I’ve got multiple types of phones, multiple
types of device profiles and cannot seem to find the reason that some
phones will reboot after a successful login vs phones that just come up with
correct extension immediately after login.<u9:p></u9:p></span></font><u5:p></u5:p><u1:p></u1:p><o:p></o:p></p><p class="MsoNormal"><font size="2" color="black" face="Arial"><span style="font-size:
10.0pt;font-family:Arial"><u9:p> </u9:p></span></font><u5:p></u5:p><u1:p></u1:p><o:p></o:p></p><p class="MsoNormal"><font size="2" color="black" face="Arial"><span style="font-size:
10.0pt;font-family:Arial">Ideas?<u9:p></u9:p></span></font><u5:p></u5:p><u1:p></u1:p><o:p></o:p></p>
<pre wrap=""><font size="2" color="black" face="Courier New"><span style="font-size:10.0pt"><u5:p> </u5:p><u1:p></u1:p><o:p></o:p></span></font></pre><pre style="text-align:center"><font size="2" color="black" face="Courier New"><span style="font-size:10.0pt"><u1:p> </u1:p><o:p></o:p></span></font></pre><pre style="text-align:center"><font size="2" color="black" face="Courier New"><span style="font-size:10.0pt"><u1:p> </u1:p><o:p></o:p></span></font></pre><pre style="text-align:center"><font size="2" color="black" face="Courier New"><span style="font-size:10.0pt"><o:p> </o:p></span></font></pre><pre style="text-align:center"><font size="2" color="black" face="Courier New"><span style="font-size:10.0pt"><o:p> </o:p></span></font></pre><pre style="text-align:center"><font size="2" color="black" face="Courier New"><span style="font-size:10.0pt">
<hr size="4" width="90%" align="center">
</span></font></pre><pre style="text-align:center"><font size="2" color="black" face="Courier New"><span style="font-size:10.0pt"><o:p> </o:p></span></font></pre><pre style="text-align:center"><font size="2" color="black" face="Courier New"><span style="font-size:10.0pt"><o:p> </o:p></span></font></pre><pre style="text-align:center"><font size="2" color="black" face="Courier New"><span style="font-size:10.0pt"><u1:p> </u1:p><o:p></o:p></span></font></pre><pre style="text-align:center"><font size="2" color="black" face="Courier New"><span style="font-size:10.0pt"><u1:p> </u1:p><o:p></o:p></span></font></pre><pre><font size="2" color="black" face="Courier New"><span style="font-size:10.0pt"><u5:p> </u5:p><u1:p></u1:p><o:p></o:p></span></font></pre><pre><font size="2" color="black" face="Courier New"><span style="font-size:10.0pt">_______________________________________________<u5:p></u5:p><u1:p></u1:p><o:p></o:p></span></font></pre><pre><font size="2" color="black" face="Courier New"><span style="font-size:10.0pt">cisco-voip mailing list<u5:p></u5:p><u1:p></u1:p><o:p></o:p></span></font></pre><pre><font size="2" color="black" face="Courier New"><span style="font-size:10.0pt"><a href="mailto:cisco-voip@puck.nether.net" moz-do-not-send="true">cisco-voip@puck.nether.net</a><u5:p></u5:p><u1:p></u1:p><o:p></o:p></span></font></pre><pre><font size="2" color="black" face="Courier New"><span style="font-size:10.0pt"><a href="https://puck.nether.net/mailman/listinfo/cisco-voip" moz-do-not-send="true">https://puck.nether.net/mailman/listinfo/cisco-voip</a><u5:p></u5:p><u1:p></u1:p><o:p></o:p></span></font></pre><pre><font size="2" color="black" face="Courier New"><span style="font-size:10.0pt"> <u5:p></u5:p><u1:p></u1:p><o:p></o:p></span></font></pre><p class="MsoNormal"><font size="3" color="black" face="Times New Roman"><span style="font-size:12.0pt"><u5:p> </u5:p><u1:p></u1:p><o:p></o:p></span></font></p>
</div><p class="MsoNormal"><font size="3" color="black" face="Times New Roman"><span style="font-size:12.0pt">_______________________________________________<br>
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