We use Splunk (<a href="http://www.splunk.com">www.splunk.com</a>) for this type of thing (along with syslog reporting and a few other odds and ends). Works well enough for us.<br><br><div class="gmail_quote">On Fri, Jul 9, 2010 at 10:38 AM, Lisa Notarianni <span dir="ltr"><<a href="mailto:notariannil1@scranton.edu">notariannil1@scranton.edu</a>></span> wrote:<br>
<blockquote class="gmail_quote" style="margin: 0pt 0pt 0pt 0.8ex; border-left: 1px solid rgb(204, 204, 204); padding-left: 1ex;">
<div bgcolor="#ffffff" text="#000000">
I have been trying to get some useful reports off of Call Manager
(7.1.2) for our Registrar's department. Many departments have asked me
for reports in order to help them determine peak times of year. I need
something to show total number of calls (maybe by day), duration,
extension, etc...just something useful. The reports from call manager
are of no use to us at all. In addition, we can only see about 20 days
worth of call data. We need a good 6 month study. I also need a
reporting tool to show me stats on Call Handlers to see how many
callers chose which option, etc...<br>
<br>
Cisco TAC recommends we now purchase yet another piece of
software...one of the following...does anyone have experience with any
of them??<br>
<br>
<a href="http://www.atcomm.com" target="_blank">www.atcomm.com</a><br>
<a href="http://www.aurenz.com" target="_blank">www.aurenz.com</a><br>
<a href="http://www.avotus.com" target="_blank">www.avotus.com</a><br>
<a href="http://www.dtrack.com" target="_blank">www.dtrack.com</a><br>
<a href="http://www.isi-info.com" target="_blank">www.isi-info.com</a><br>
<a href="http://www.mindcti.com" target="_blank">www.mindcti.com</a><br>
<a href="http://www.nevoteck.com" target="_blank">www.nevoteck.com</a><br>
<a href="http://www.telecost.com" target="_blank">www.telecost.com</a><br>
<a href="http://www.soft-ex.com" target="_blank">www.soft-ex.com</a><br>
<a href="http://www.tigercomms.com" target="_blank">www.tigercomms.com</a><br>
<a href="http://www.veramark.com" target="_blank">www.veramark.com</a><br>
<br>
Thank you,<br>
<br>
Lisa<br>
<br>
<div>-- <br>
<img src="cid:part1.09070200.08050902@scranton.edu" border="0"></div>
</div>
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<br></blockquote></div><br><br clear="all"><br>-- <br>Ed Leatherman<br><br>