The VARS around here have been suggesting the ISI stuff.<div><br></div><div>your other options if your wanting to do it cheaply would be insert the CDRs into a sql db and run sql reports based on what you need.</div><div><br>
</div><div>we had a good DB guy in house so we choose that. YMMV.</div><div><br></div><div>Scott<br><br><div class="gmail_quote">On Fri, Jul 9, 2010 at 7:38 AM, Lisa Notarianni <span dir="ltr"><<a href="mailto:notariannil1@scranton.edu">notariannil1@scranton.edu</a>></span> wrote:<br>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex;">
<div bgcolor="#ffffff" text="#000000">
I have been trying to get some useful reports off of Call Manager
(7.1.2) for our Registrar's department. Many departments have asked me
for reports in order to help them determine peak times of year. I need
something to show total number of calls (maybe by day), duration,
extension, etc...just something useful. The reports from call manager
are of no use to us at all. In addition, we can only see about 20 days
worth of call data. We need a good 6 month study. I also need a
reporting tool to show me stats on Call Handlers to see how many
callers chose which option, etc...<br>
<br>
Cisco TAC recommends we now purchase yet another piece of
software...one of the following...does anyone have experience with any
of them??<br>
<br>
<a href="http://www.atcomm.com" target="_blank">www.atcomm.com</a><br>
<a href="http://www.aurenz.com" target="_blank">www.aurenz.com</a><br>
<a href="http://www.avotus.com" target="_blank">www.avotus.com</a><br>
<a href="http://www.dtrack.com" target="_blank">www.dtrack.com</a><br>
<a href="http://www.isi-info.com" target="_blank">www.isi-info.com</a><br>
<a href="http://www.mindcti.com" target="_blank">www.mindcti.com</a><br>
<a href="http://www.nevoteck.com" target="_blank">www.nevoteck.com</a><br>
<a href="http://www.telecost.com" target="_blank">www.telecost.com</a><br>
<a href="http://www.soft-ex.com" target="_blank">www.soft-ex.com</a><br>
<a href="http://www.tigercomms.com" target="_blank">www.tigercomms.com</a><br>
<a href="http://www.veramark.com" target="_blank">www.veramark.com</a><br>
<br>
Thank you,<br>
<br>
Lisa<br>
<br>
<div>-- <br>
<img src="cid:part1.09070200.08050902@scranton.edu" border="0"></div>
</div>
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