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<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>I have used the Avotus software and the veramark software.
Both will get you what you need…. The user interfaces, etc.,
are different so you will want to review the offerings for yourself.<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>I think this has come up a few times before, so you might also try
searching previous posts for more info.<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
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<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>-Chris<o:p></o:p></span></p>
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color:#1F497D'><o:p> </o:p></span></p>
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<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif";
color:windowtext'>From:</span></b><span style='font-size:10.0pt;font-family:
"Tahoma","sans-serif";color:windowtext'> cisco-voip-bounces@puck.nether.net
[mailto:cisco-voip-bounces@puck.nether.net] <b>On Behalf Of </b>Lisa Notarianni<br>
<b>Sent:</b> Friday, July 09, 2010 9:38 AM<br>
<b>Cc:</b> cisco-voip<br>
<b>Subject:</b> [cisco-voip] Reporting Tools<o:p></o:p></span></p>
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<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal style='margin-bottom:12.0pt'>I have been trying to get some
useful reports off of Call Manager (7.1.2) for our Registrar's
department. Many departments have asked me for reports in order to help
them determine peak times of year. I need something to show total number
of calls (maybe by day), duration, extension, etc...just something
useful. The reports from call manager are of no use to us at all.
In addition, we can only see about 20 days worth of call data. We need a
good 6 month study. I also need a reporting tool to show me stats on Call
Handlers to see how many callers chose which option, etc...<br>
<br>
Cisco TAC recommends we now purchase yet another piece of software...one of the
following...does anyone have experience with any of them??<br>
<br>
<a href="http://www.atcomm.com">www.atcomm.com</a><br>
<a href="http://www.aurenz.com">www.aurenz.com</a><br>
<a href="http://www.avotus.com">www.avotus.com</a><br>
<a href="http://www.dtrack.com">www.dtrack.com</a><br>
<a href="http://www.isi-info.com">www.isi-info.com</a><br>
<a href="http://www.mindcti.com">www.mindcti.com</a><br>
<a href="http://www.nevoteck.com">www.nevoteck.com</a><br>
<a href="http://www.telecost.com">www.telecost.com</a><br>
<a href="http://www.soft-ex.com">www.soft-ex.com</a><br>
<a href="http://www.tigercomms.com">www.tigercomms.com</a><br>
<a href="http://www.veramark.com">www.veramark.com</a><br>
<br>
Thank you,<br>
<br>
Lisa<o:p></o:p></p>
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