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</o:shapelayout></xml><![endif]--></head><body bgcolor=white lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>You need a cop.sgn package for 7.1.5 so you may need to find a newer firmware, but as long as you can find one it should install ok, I’ve installed older firmware in the past<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><div><p class=MsoNormal style='margin:0in;margin-bottom:.0001pt'><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal style='margin:0in;margin-bottom:.0001pt'><b><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'>Matthew Loraditch, CCVP, CCNA, CCDA</span></b><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'><br>1965 Greenspring Drive<o:p></o:p></span></p><p class=MsoNormal style='margin:0in;margin-bottom:.0001pt'><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'>Timonium, MD 21093 <br><a href="mailto:support@heliontechnologies.com"><span style='color:black'>support@heliontechnologies.com</span></a><br>(p) (410) 252-8830<br>(F) (443) 541-1593<br><br>Visit us at <a href="http://www.heliontechnologies.com/"><span style='color:black'>www.heliontechnologies.com</span></a> <br>Support Issue? Email <a href="mailto:support@heliontechnologies.com"><span style='color:black'>support@heliontechnologies.com</span></a> for fast assistance!</span><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p></o:p></span></p></div><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal style='margin:0in;margin-bottom:.0001pt'><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif";color:windowtext'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif";color:windowtext'> cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net] <b>On Behalf Of </b>STEVEN CASPER<br><b>Sent:</b> Monday, July 12, 2010 3:47 PM<br><b>To:</b> Sisk, Wes<br><b>Cc:</b> cisco-voip<br><b>Subject:</b> Re: [cisco-voip] 7911s not working after upgrade<o:p></o:p></span></p></div></div><p class=MsoNormal><o:p> </o:p></p><div><p class=MsoNormal>Did the scan, I do not have any old enough firmware on my TFTP servers. Can I install this on a CUCM 7.1.5.11900-6? <o:p></o:p></p></div><div><p class=MsoNormal> <o:p></o:p></p></div><div><table class=MsoNormalTable border=0 cellpadding=0 width="100%" style='width:100.0%'><tr><td nowrap valign=top style='padding:.75pt .75pt .75pt .75pt'><p class=MsoNormal>cmterm-7911_7906-sccp.8-3-4SR1.cop <img border=0 width=7 height=9 id="_x0000_i1025" src="cid:image001.gif@01CB21D9.E58157B0" alt="Login & Valid Contract Required"> <o:p></o:p></p></td></tr><tr><td valign=top style='padding:.75pt .75pt .75pt .75pt'><p class=MsoNormal>Release Date: 05/Mar/2008<o:p></o:p></p></td></tr><tr><td valign=top style='padding:.75pt .75pt .75pt .75pt'><p class=MsoNormal>7911/7906 SCCP IP Phone load - Compatible CUCM Versions: 5.0(1), 5.0(2), 5.0(3)<o:p></o:p></p></td></tr><tr><td valign=top style='padding:.75pt .75pt .75pt .75pt'><div><p class=MsoNormal>Size: 3959.95 KB (4054987 bytes)<o:p></o:p></p></div><div><p class=MsoNormal> <o:p></o:p></p></div><div><p class=MsoNormal>Steve<o:p></o:p></p></div></td></tr></table><p class=MsoNormal><br><br>>>> Wes Sisk <<a href="mailto:wsisk@cisco.com">wsisk@cisco.com</a>> 7/12/2010 2:41 PM >>><br>I believe 7911 fits into the category of "3rd Gen Phone loads 8.3 and earlier use SCCPv15 and earlier so will not be directly affected" so you will need something even older than 8.5.3. The older loads should be on the server as they should have migrated forward with other TFTP files. To confirm what is available in TFTP from CLI:<br><br><tt><span style='font-size:10.0pt'>admin:file list tftp SCCP*</span></tt><span style='font-size:10.0pt;font-family:"Courier New"'><br><tt>SCCP11.9-0-2SR1S.loads SCCP31.9-0-2SR1S.loads</tt><br><tt>SCCP41.9-0-2SR1S.loads SCCP42.9-0-2SR1S.loads</tt><br><tt>SCCP45.9-0-2SR1S.loads SCCP6901.9-0-2-0.loads</tt><br><tt>SCCP6911.9-0-2-0.loads SCCP69xx.8-5-2-70-7.loads</tt><br><tt>SCCP69xx.8-5-2-70-7.zz SCCP69xx.9-0-2-0.loads</tt><br><tt>SCCP69xx.9-0-2-0.zz.sgn SCCP70.9-0-2SR1S.loads</tt><br><tt>SCCP75.9-0-2SR1S.loads </tt><br><tt>dir count = 0, file count = 13</tt><br></span><br>/Wes<br><br>On Monday, July 12, 2010 11:52:29 AM, STEVEN CASPER <a href="mailto:SCASPER@mtb.com"><SCASPER@mtb.com></a> wrote:<o:p></o:p></p></div><blockquote style='margin-top:5.0pt;margin-bottom:5.0pt'><div><p class=MsoNormal style='margin:0in;margin-bottom:.0001pt'>Thanks for this! I am going to try a preSCCPv17 version. Would 8-5-3.for 7911_7906 already be on my 7.1.5 servers or would this need to be downloaded and installed?<o:p></o:p></p></div><div><p class=MsoNormal style='margin:0in;margin-bottom:.0001pt'> <o:p></o:p></p></div><div><p class=MsoNormal style='margin:0in;margin-bottom:.0001pt'>Steve<o:p></o:p></p></div><div><p class=MsoNormal style='margin:0in;margin-bottom:.0001pt'> <o:p></o:p></p></div><p class=MsoNormal style='margin:0in;margin-bottom:.0001pt'><br><br>>>> "Jason Aarons (US)" <a href="mailto:jason.aarons@us.didata.com"><jason.aarons@us.didata.com></a> 7/12/2010 11:02 AM >>><o:p></o:p></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>SCCP and fixup</span><o:p></o:p></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><a href="https://supportforums.cisco.com/docs/DOC-8131;jsessionid=92A3673D1CCD27D1388811BBD2AFDBDB.node0">https://supportforums.cisco.com/docs/DOC-8131;jsessionid=92A3673D1CCD27D1388811BBD2AFDBDB.node0</a></span><o:p></o:p></p><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal style='margin:0in;margin-bottom:.0001pt'><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> Jason Aarons (US) <br><b>Sent:</b> Monday, July 12, 2010 11:00 AM<br><b>To:</b> 'STEVEN CASPER'; cisco-voip<br><b>Subject:</b> RE: [cisco-voip] 7911s not working after upgrade</span><o:p></o:p></p></div></div><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>SCCP Version number with firewall? Is firewall doing SCCP fixup?</span><o:p></o:p></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Google sccp version number, Ryan or Wes have posted about fixup before.</span><o:p></o:p></p><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal style='margin:0in;margin-bottom:.0001pt'><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> <a href="mailto:cisco-voip-bounces@puck.nether.net">cisco-voip-bounces@puck.nether.net</a> [<a href="mailto:cisco-voip-bounces@puck.nether.net">mailto:cisco-voip-bounces@puck.nether.net</a>] <b>On Behalf Of </b>STEVEN CASPER<br><b>Sent:</b> Monday, July 12, 2010 10:33 AM<br><b>To:</b> cisco-voip<br><b>Subject:</b> [cisco-voip] 7911s not working after upgrade</span><o:p></o:p></p></div></div><div><p class=MsoNormal style='margin:0in;margin-bottom:.0001pt'><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> We upgraded from 6.1.3b to 7.1.5.11900-6 over the weekend. We have<br>several sites in India where the 7911 telephones are not working now. They have dial tone<br>but when they call out they get a "UCM down" message. When we call them on cluster the<br>phone rings and when they answer we get a "temp fail" message. At the same sites we have 7940 and 7941 that are working. These phones are all behind a firewall. 7911 phones in the United States that are not behind a firewall are working fine. </span><o:p></o:p></p></div><div><p class=MsoNormal style='margin:0in;margin-bottom:.0001pt'><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>Opened a TAC case and I am downgrading the firmware on one of the 7911s to see if that makes a difference. Wondering if anyone has any thoughts?</span><o:p></o:p></p></div><div><p class=MsoNormal style='margin:0in;margin-bottom:.0001pt'><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>Thanks,</span><o:p></o:p></p></div><div><p class=MsoNormal style='margin:0in;margin-bottom:.0001pt'><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>Steve</span><o:p></o:p></p></div><pre>************************************<o:p></o:p></pre><pre>This email may contain privileged and/or confidential information that is intended solely for the use of the addressee. If you are not the intended recipient or entity, you are strictly prohibited from disclosing, copying, distributing or using any of the information contained in the transmission. If you received this communication in error, please contact the sender immediately and destroy the material in its entirety, whether electronic or hard copy. 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