Jamie,<br><br>The first connection CUPC makes to CUPS is on TCP 443 (HTTPS) for login purposes and getting your profile.<br><br>The next connection will be from CUPC to CUPS on TCP 5060, (or maybe 5061) to publish your own presence status.<br>
<br>The next connection will be FROM CUPS TO CUPC on some high numbered TCP port. Usually 50000 or 50001. This almost always gets blocked by firewalls. This is what gives you other users' presence status, as well as IMs from other users.<br>
<br>These three connections need to be made for that "Presence" section to show green.<br><br>There are also some SIP connections or CTI connections to control your soft or hard phone, but those go to CUCM and seem to be working for you.<br>
<br>If all of your TCP connections are being allowed by the network/firewalls then the next thing to check is that your user is properly associated with a device and a line, and that digest credentials are configured on the end user page.<br>
<br>Give all those a try and let us know how it worked out.<br><br><div class="gmail_quote">On Fri, Jul 9, 2010 at 10:10 PM, Cheng, Karen <span dir="ltr"><<a href="mailto:Karen.Cheng@racq.com.au">Karen.Cheng@racq.com.au</a>></span> wrote:<br>
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<p class="MsoNormal"><span style="font-size: 11pt; color: rgb(31, 73, 125);">IS the SIP trunk/profile allowing TCP/UDP or both?</span></p>
<p class="MsoNormal"><span style="font-size: 11pt; color: rgb(31, 73, 125);"> </span></p>
<p class="MsoNormal"><span style="font-size: 11pt; color: rgb(31, 73, 125);">Judging from the screen capture the presence server is trying TCP….</span></p>
<p class="MsoNormal"><span style="font-size: 11pt; color: rgb(31, 73, 125);"> </span></p>
<p class="MsoNormal"><span style="font-size: 11pt; color: rgb(31, 73, 125);">There should also be a Troubleshooting monitor page on the CUPS admin site that may help you.</span></p>
<p class="MsoNormal"><span style="font-size: 11pt; color: rgb(31, 73, 125);"> </span></p>
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<p class="MsoNormal"><b><i><span style="font-size: 10pt; color: rgb(0, 52, 120);">Karen Cheng</span></i></b><span style="color: rgb(31, 73, 125);"></span></p>
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<p class="MsoNormal"><i><span style="font-size: 10pt; color: rgb(0, 52, 120);">Voice Network Engineer</span></i><span style="color: rgb(31, 73, 125);"></span></p>
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<p class="MsoNormal"><span style="color: rgb(31, 73, 125);"> </span><span style="font-size: 11pt; color: rgb(31, 73, 125);"></span></p>
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<p class="MsoNormal"><b><span style="font-size: 10pt;" lang="EN-US">From:</span></b><span style="font-size: 10pt;" lang="EN-US"> <a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a> [mailto:<a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a>]
<b>On Behalf Of </b>Jamie Weatherhead<br>
<b>Sent:</b> Saturday, 10 July 2010 1:28 AM<br>
<b>To:</b> <a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br>
<b>Subject:</b> [cisco-voip] Cisco CUPS - Presence Status Red</span></p>
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<p class="MsoNormal"> </p>
<p class="MsoNormal"><span style="font-size: 10pt;">Hello all,</span></p>
<p class="MsoNormal"><span style="font-size: 10pt;"> </span></p>
<p class="MsoNormal"><span style="font-size: 10pt;">I was wondering whether anyone could assist with a CUPS issue I am having.</span></p>
<p class="MsoNormal"><span style="font-size: 10pt;"> </span></p>
<p class="MsoNormal"><span style="font-size: 10pt;">I have recently configured CUPS 7.0.6.10000-17 in VMWare for testing. I have following Cisco’s documentation and have managed to get it communicating successfully with my test
publisher server (version 7.1(3)) which is also in VMWare.</span></p>
<p class="MsoNormal"><span style="font-size: 10pt;"> </span></p>
<p class="MsoNormal"><span style="font-size: 10pt;">I have configured the SIP trunk on CUCM with port 5060. I have also created the Presence Gateway pointing to the IP address of CUCM. I made sure I enabled the SIP Publish on
CUCM.</span></p>
<p class="MsoNormal"><span style="font-size: 10pt;"> </span></p>
<p class="MsoNormal"><span style="font-size: 10pt;">I created a CUPC device profile in CUCM and installed CUPC client (version 7.1) which successfully logged in. However, the Presence Server status shows as red as follows. Is
there anything else I might be missing? Any help would be appreciated.</span></p>
<p class="MsoNormal"><span style="font-size: 10pt;"><img src="cid:image001.jpg@01CB2028.E8193D60" height="476" width="683"></span></p>
<p class="MsoNormal"><img src="cid:image002.jpg@01CB2028.E8193D60" height="476" width="683"></p>
<p class="MsoNormal"> </p>
<p class="MsoNormal">Thanks Jamie.</p>
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