Check your connections to corporate for slips on T1s. It's the easy culprit. Otherwise, packet loss or a lack of fax configuration.<br><br>-nick<br><br><div class="gmail_quote">On Mon, Jul 12, 2010 at 4:01 PM, Kim, Hyoun S <span dir="ltr"><<a href="mailto:Hyoun.Kim@chartercom.com">Hyoun.Kim@chartercom.com</a>></span> wrote:<br>
<blockquote class="gmail_quote" style="margin: 0pt 0pt 0pt 0.8ex; border-left: 1px solid rgb(204, 204, 204); padding-left: 1ex;">
<div link="blue" vlink="purple" lang="EN-US">
<div>
<p class="MsoNormal">Can anyone suggest how to troubleshoot the following
problem? I have a branch office who has their entire office on a Call
Manager Express solution with VG Gateways for their fax machines. When
they try to fax things to corporate (in another state), they get errors about a
poor connection and the fax doesn’t send. They’ve tried
various fax machines within their office (on different Voice Gateways) & get
the same result. <b><u>However</u></b>, when they fax to anywhere number
with a fax machine or even receive faxes, there are no errors and faxes are
received/sent normally. Corporate says they can receive faxes from others
too, just not that particular branch office. Any suggestions?</p>
<p class="MsoNormal"> </p>
<p class="MsoNormal" style="text-align: right;" align="right"><span style="color: rgb(113, 112, 116);"><img src="" alt="2C_CharLogo_Tag_CMYK" height="32" width="132"></span></p>
<div class="MsoNormal" style="text-align: center;" align="center"><span style="color: rgb(113, 112, 116);">
<hr style="color: rgb(127, 162, 184);" align="center" noshade size="4" width="100%">
</span></div>
<p class="MsoNormal"><b><span style="font-size: 10pt; color: rgb(113, 112, 116);">Hyoun Kim</span></b><b><span style="font-size: 10pt; color: rgb(127, 162, 184);"> •</span></b><b><span style="color: rgb(113, 112, 116);"> </span></b><span style="font-size: 8pt; color: rgb(113, 112, 116);">Network
Administrator – East Division</span><span style="color: rgb(113, 112, 116);"></span></p>
<p class="MsoNormal" style="text-align: right;" align="right"><span style="font-size: 8pt; color: rgb(113, 112, 116);">640 Broadmor Blvd</span><span style="font-size: 10pt; color: rgb(113, 112, 116);"> </span><b><span style="color: rgb(127, 162, 184);">• </span></b><span style="font-size: 8pt; color: rgb(113, 112, 116);">Suite
80</span><span style="font-size: 10pt; color: rgb(113, 112, 116);"> </span><b><span style="color: rgb(127, 162, 184);">• </span></b><span style="font-size: 8pt; color: rgb(113, 112, 116);">Murfreesboro, TN 37129</span><span style="font-size: 10pt; color: rgb(113, 112, 116);"></span></p>
<p class="MsoNormal" style="text-align: right;" align="right"><span style="font-size: 10pt; font-family: "Wingdings 2"; color: rgb(113, 112, 116);">'</span><span style="font-size: 8pt; color: rgb(113, 112, 116);"> 615.217.6245</span><span style="font-size: 10pt; color: rgb(113, 112, 116);"> </span><b><span style="color: rgb(127, 162, 184);">• </span></b><span style="font-size: 10pt; font-family: "Wingdings 2"; color: rgb(113, 112, 116);">7</span><span style="color: rgb(113, 112, 116);"> </span><span style="font-size: 8pt; color: rgb(113, 112, 116);">615.217.6247</span><span style="font-size: 10pt; color: rgb(113, 112, 116);"> </span><b><span style="color: rgb(127, 162, 184);">• </span></b><span style="font-size: 10pt; font-family: Wingdings; color: rgb(113, 112, 116);">*</span><span style="font-size: 10pt; color: rgb(113, 112, 116);"> </span><span style="font-size: 8pt; color: rgb(113, 112, 116);"><a href="mailto:Hyoun.Kim@chartercom.com" target="_blank"><span style="color: blue;">Hyoun.Kim@chartercom.com</span></a></span><span style="font-size: 10pt; color: rgb(113, 112, 116);"></span></p>
<p class="MsoNormal"> </p>
</div>
<font face="monospace"><br>
E-MAIL CONFIDENTIALITY NOTICE: <br>
<br>
<br>
<br>
<br>
<br>
<br>
<br>
The contents of this e-mail message and <br>
any attachments are intended solely for the <br>
addressee(s) and may contain confidential <br>
and/or legally privileged information. If you <br>
are not the intended recipient of this message <br>
or if this message has been addressed to you <br>
in error, please immediately alert the sender<br>
by reply e-mail and then delete this message <br>
and any attachments. If you are not the <br>
intended recipient, you are notified that <br>
any use, dissemination, distribution, copying, <br>
or storage of this message or any attachment <br>
is strictly prohibited.<br>
<br>
<br>
<br>
<br>
<br>
<br>
</font></div>
<br>_______________________________________________<br>
cisco-voip mailing list<br>
<a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br>
<a href="https://puck.nether.net/mailman/listinfo/cisco-voip" target="_blank">https://puck.nether.net/mailman/listinfo/cisco-voip</a><br>
<br></blockquote></div><br>