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<p class=MsoNormal><font color=navy face=Arial size=2><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Hello all,<o:p></o:p></span></font></p>
<p class=MsoNormal><font color=navy face=Arial size=2><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font color=navy face=Arial size=2><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Thank you for your assistance, which did
help with my troubleshooting. <o:p></o:p></span></font></p>
<p class=MsoNormal><font color=navy face=Arial size=2><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font color=navy face=Arial size=2><span style='font-size:
10.0pt;font-family:Arial;color:navy'>It turns out that the ports were not being
blocked. When I first configured CUPS, I entered our domain name. However, I
failed to enter it as a FQDN. Under the ‘service parameters’ and
then ‘general proxy parameters’, I added ‘.co.uk’ at
the end of my domain name and then the presence connection worked once I
restarted the proxy services.<o:p></o:p></span></font></p>
<p class=MsoNormal><font color=navy face=Arial size=2><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font color=navy face=Arial size=2><span style='font-size:
10.0pt;font-family:Arial;color:navy'>As it happened, the rest of the
configuration was fine.<o:p></o:p></span></font></p>
<p class=MsoNormal><font color=navy face=Arial size=2><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font color=navy face=Arial size=2><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Thanks again.<o:p></o:p></span></font></p>
<p class=MsoNormal><font color=navy face=Arial size=2><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Regards,<o:p></o:p></span></font></p>
<p class=MsoNormal><font color=navy face=Arial size=2><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Jamie<o:p></o:p></span></font></p>
<p class=MsoNormal><font color=navy face=Arial size=2><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<div>
<div align=center class=MsoNormal style='text-align:center'><font face="Times New Roman" size=3><span lang=EN-US style='font-size:12.0pt'>
</span></font></div></div></div><BR><FONT SIZE="2"><FONT SIZE="1"><FONT COLOR="#99cc00"><STRONG>Consider the environment - Think before you print</STRONG></FONT><BR></FONT><BR></FONT><FONT SIZE="1">The contents of this email are confidential to the intended recipient and may not be disclosed. Although it is believed that this email and any attachments are virus free, it is the responsibility of the recipient to confirm this. <BR><BR>You are advised that urgent, time-sensitive communications should not be sent by email. We hereby give you notice that a delivery receipt does not constitute acknowledgement or receipt by the intended recipient(s).<BR><BR>Details of Charles Stanley group companies and their regulators (where applicable), can be found at this URL </FONT></FONT><SPAN STYLE="FONT-SIZE: 10pt; FONT-FAMILY: 'Arial','sans-serif'"><A HREF="http://www.charles-stanley.co.uk/contact-us/disclosure/" TITLE="http://www.charles-stanley.co.uk/contact-us/disclosure/"><FONT SIZE="1">http://www.charles-stanley.co.uk/contact-us/disclosure/</FONT></A></SPAN><BR><BR><FONT FACE="Arial"><div class=Section1><div><div align=center class=MsoNormal style='text-align:center'><font face="Times New Roman" size=3><span lang=EN-US style='font-size:12.0pt'><hr align=center size=2 tabindex=-1 width="100%"></span></font></div></div></div><div class=Section1><div><div align=center class=MsoNormal style='text-align:center'><font face="Times New Roman" size=3><span lang=EN-US style='font-size:12.0pt'>
</span></font></div>
<p class=MsoNormal><b><font face=Tahoma size=2><span lang=EN-US style='font-size:10.0pt;font-family:Tahoma;font-weight:bold'>From:</span></font></b><font face=Tahoma size=2><span lang=EN-US style='font-size:10.0pt;font-family:Tahoma'>
Jason Burns [mailto:burns.jason@gmail.com] <br>
<b><span style='font-weight:bold'>Sent:</span></b> 12 July 2010 16:14<br>
<b><span style='font-weight:bold'>To:</span></b> Cheng, Karen<br>
<b><span style='font-weight:bold'>Cc:</span></b> Jamie Weatherhead; <st1:PersonName w:st="on">cisco-voip@puck.nether.net</st1:PersonName><br>
<b><span style='font-weight:bold'>Subject:</span></b> Re: [cisco-voip] Cisco
CUPS - Presence Status Red</span></font><span lang=EN-US><o:p></o:p></span></p>
</div>
<p class=MsoNormal><font face="Times New Roman" size=3><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='margin-bottom:12.0pt'><font face="Times New Roman" size=3><span style='font-size:12.0pt'>Jamie,<br>
<br>
The first connection CUPC makes to CUPS is on TCP 443 (HTTPS) for login
purposes and getting your profile.<br>
<br>
The next connection will be from CUPC to CUPS on TCP 5060, (or maybe 5061) to
publish your own presence status.<br>
<br>
The next connection will be FROM CUPS TO CUPC on some high numbered TCP port.
Usually 50000 or 50001. This almost always gets blocked by firewalls. This is
what gives you other users' presence status, as well as IMs from other users.<br>
<br>
These three connections need to be made for that "Presence" section
to show green.<br>
<br>
There are also some SIP connections or CTI connections to control your soft or
hard phone, but those go to CUCM and seem to be working for you.<br>
<br>
If all of your TCP connections are being allowed by the network/firewalls then
the next thing to check is that your user is properly associated with a device
and a line, and that digest credentials are configured on the end user page.<br>
<br>
Give all those a try and let us know how it worked out.<o:p></o:p></span></font></p>
<div>
<p class=MsoNormal><font face="Times New Roman" size=3><span style='font-size:
12.0pt'>On Fri, Jul 9, 2010 at 10:10 PM, Cheng, Karen <<a href="mailto:Karen.Cheng@racq.com.au">Karen.Cheng@racq.com.au</a>> wrote:<o:p></o:p></span></font></p>
<div link=blue vlink=purple>
<div>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><font color="#1f497d" face="Times New Roman" size=2><span lang=EN-AU style='font-size:11.0pt;color:#1F497D'>IS the SIP trunk/profile allowing
TCP/UDP or both?</span></font><span lang=EN-AU><o:p></o:p></span></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><font color="#1f497d" face="Times New Roman" size=2><span lang=EN-AU style='font-size:11.0pt;color:#1F497D'> </span></font><span lang=EN-AU><o:p></o:p></span></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><font color="#1f497d" face="Times New Roman" size=2><span lang=EN-AU style='font-size:11.0pt;color:#1F497D'>Judging from the screen capture the
presence server is trying TCP….</span></font><span lang=EN-AU><o:p></o:p></span></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><font color="#1f497d" face="Times New Roman" size=2><span lang=EN-AU style='font-size:11.0pt;color:#1F497D'> </span></font><span lang=EN-AU><o:p></o:p></span></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><font color="#1f497d" face="Times New Roman" size=2><span lang=EN-AU style='font-size:11.0pt;color:#1F497D'>There should also be a Troubleshooting
monitor page on the CUPS admin site that may help you.</span></font><span lang=EN-AU><o:p></o:p></span></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><font color="#1f497d" face="Times New Roman" size=2><span lang=EN-AU style='font-size:11.0pt;color:#1F497D'> </span></font><span lang=EN-AU><o:p></o:p></span></p>
<div>
<div>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><i><font color="#003478" face="Times New Roman" size=2><span lang=EN-AU style='font-size:10.0pt;color:#003478;font-weight:bold;font-style:italic'>Karen
Cheng</span></font></i></b><span lang=EN-AU><o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><i><font color="#003478" face="Times New Roman" size=2><span lang=EN-AU style='font-size:10.0pt;color:#003478;font-style:italic'>Voice Network Engineer</span></font></i><span lang=EN-AU><o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><font color="#1f497d" face="Times New Roman" size=3><span lang=EN-AU style='font-size:12.0pt;color:#1F497D'> </span></font><span lang=EN-AU><o:p></o:p></span></p>
</div>
</div>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><font color="#1f497d" face="Times New Roman" size=3><span lang=EN-AU style='font-size:12.0pt;color:#1F497D'> </span></font><span lang=EN-AU><o:p></o:p></span></p>
<div>
<div style='border:none;border-top:solid windowtext 1.0pt;padding:3.0pt 0cm 0cm 0cm;
border-color:-moz-use-text-color -moz-use-text-color'>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><font face="Times New Roman" size=2><span lang=EN-US style='font-size:10.0pt;
font-weight:bold'>From:</span></font></b><font size=2><span lang=EN-US style='font-size:10.0pt'> <a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a> [mailto:<a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a>]
<b><span style='font-weight:bold'>On Behalf Of </span></b>Jamie Weatherhead<br>
<b><span style='font-weight:bold'>Sent:</span></b> Saturday, 10 July 2010 1:28
AM<br>
<b><span style='font-weight:bold'>To:</span></b> <a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br>
<b><span style='font-weight:bold'>Subject:</span></b> [cisco-voip] Cisco CUPS -
Presence Status Red</span></font><span lang=EN-AU><o:p></o:p></span></p>
</div>
</div>
<div>
<div>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><font face="Times New Roman" size=3><span lang=EN-AU style='font-size:12.0pt'> <o:p></o:p></span></font></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><font face="Times New Roman" size=2><span lang=EN-AU style='font-size:10.0pt'>Hello
all,</span></font><span lang=EN-AU><o:p></o:p></span></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><font face="Times New Roman" size=2><span lang=EN-AU style='font-size:10.0pt'> </span></font><span lang=EN-AU><o:p></o:p></span></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><font face="Times New Roman" size=2><span lang=EN-AU style='font-size:10.0pt'>I was
wondering whether anyone could assist with a CUPS issue I am having.</span></font><span lang=EN-AU><o:p></o:p></span></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><font face="Times New Roman" size=2><span lang=EN-AU style='font-size:10.0pt'> </span></font><span lang=EN-AU><o:p></o:p></span></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><font face="Times New Roman" size=2><span lang=EN-AU style='font-size:10.0pt'>I have
recently configured CUPS 7.0.6.10000-17 in VMWare for testing. I have following
Cisco’s documentation and have managed to get it communicating
successfully with my test publisher server (version 7.1(3)) which is also in
VMWare.</span></font><span lang=EN-AU><o:p></o:p></span></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><font face="Times New Roman" size=2><span lang=EN-AU style='font-size:10.0pt'> </span></font><span lang=EN-AU><o:p></o:p></span></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><font face="Times New Roman" size=2><span lang=EN-AU style='font-size:10.0pt'>I have
configured the SIP trunk on CUCM with port 5060. I have also created the
Presence Gateway pointing to the IP address of CUCM. I made sure I enabled the
SIP Publish on CUCM.</span></font><span lang=EN-AU><o:p></o:p></span></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><font face="Times New Roman" size=2><span lang=EN-AU style='font-size:10.0pt'> </span></font><span lang=EN-AU><o:p></o:p></span></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><font face="Times New Roman" size=2><span lang=EN-AU style='font-size:10.0pt'>I
created a CUPC device profile in CUCM and installed CUPC client (version 7.1)
which successfully logged in. However, the Presence Server status shows as red
as follows. Is there anything else I might be missing? Any help would be
appreciated.</span></font><span lang=EN-AU><o:p></o:p></span></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><font face="Times New Roman" size=2><span lang=EN-AU style='font-size:10.0pt'><img border=0 height=476 id="_x0000_i1025" src="cid:image001.jpg@01CB22A6.9DFE5F00" width=683></span></font><span lang=EN-AU><o:p></o:p></span></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><font face="Times New Roman" size=3><span lang=EN-AU style='font-size:12.0pt'><img border=0 height=476 id="_x0000_i1026" src="cid:image002.jpg@01CB22A6.9DFE5F00" width=683><o:p></o:p></span></font></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><font face="Times New Roman" size=3><span lang=EN-AU style='font-size:12.0pt'> <o:p></o:p></span></font></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><font face="Times New Roman" size=3><span lang=EN-AU style='font-size:12.0pt'>Thanks
Jamie.<o:p></o:p></span></font></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;margin-bottom:12.0pt'><font face="Times New Roman" size=3><span lang=EN-AU style='font-size:12.0pt'><br>
</span></font><b><font color="#99cc00" size=1><span lang=EN-AU style='font-size:7.5pt;color:#99CC00;font-weight:bold'>Consider the environment
- Think before you print</span></font></b><font size=1><span lang=EN-AU style='font-size:7.5pt'><br>
</span></font><font size=2><span lang=EN-AU style='font-size:10.0pt'><br>
</span></font><font size=1><span lang=EN-AU style='font-size:7.5pt'>The
contents of this email are confidential to the intended recipient and may not
be disclosed. Although it is believed that this email and
any attachments are virus free, it is the responsibility of the recipient
to confirm this. <br>
<br>
You are advised that urgent, time-sensitive communications should not be sent
by email. We hereby give you notice that a delivery receipt does not constitute
acknowledgement or receipt by the intended recipient(s).<br>
<br>
Details of Charles Stanley group companies and their regulators (where
applicable), can be found at this URL </span></font><font size=2><span lang=EN-AU style='font-size:10.0pt'><a href="http://www.charles-stanley.co.uk/contact-us/disclosure/" target="_blank" title="http://www.charles-stanley.co.uk/contact-us/disclosure/"><font size=1><span style='font-size:7.5pt'>http://www.charles-stanley.co.uk/contact-us/disclosure/</span></font></a></span></font><span lang=EN-AU><o:p></o:p></span></p>
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</span></font><font color=green face=Verdana size=1><span lang=EN-AU style='font-size:7.5pt;font-family:Verdana;color:green'>Join us at MotorFest on
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for more information<br>
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