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<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>You might check your restriction tables re: the outbound to the
outside number. <o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<div>
<p class=MsoNormal><b><span style='font-size:7.0pt;font-family:"Verdana","sans-serif";
color:#7F7F7F'>James Buchanan </span></b><span style='font-size:7.0pt;
font-family:"Verdana","sans-serif";color:#7E7E7E'>|</span><b><span
style='font-size:7.0pt;font-family:"Verdana","sans-serif";color:#7F7F7F'>
Senior Network Engineer </span></b><span style='font-size:7.0pt;font-family:
"Verdana","sans-serif";color:#7E7E7E'>|</span><span style='font-size:7.0pt;
font-family:"Verdana","sans-serif";color:#7F7F7F'> <b>South Region </b></span><span
style='font-size:7.0pt;font-family:"Verdana","sans-serif";color:#7E7E7E'>|</span><b><span
style='font-size:7.0pt;font-family:"Verdana","sans-serif";color:#7F7F7F'>
Presidio Networked Solutions <br>
12 Cadillac Dr, Suite 130, Brentwood, TN 37027 </span></b><span
style='font-size:7.0pt;font-family:"Verdana","sans-serif";color:#7E7E7E'>|</span><b><span
style='font-size:7.0pt;font-family:"Verdana","sans-serif";color:#7F7F7F'> </span></b><b><span
style='font-size:7.0pt;font-family:"Verdana","sans-serif";color:#7E7E7E'><a
href="mailto:jbuchanan@ctiusa.com">jbuchanan@presidio.com</a><br>
</span></b><b><span style='font-size:7.0pt;font-family:"Verdana","sans-serif";
color:#7F7F7F'>D: 615-866-5729</span></b><span style='font-size:7.0pt;
font-family:"Verdana","sans-serif";color:#7F7F7F'> </span><span
style='font-size:7.0pt;font-family:"Verdana","sans-serif";color:#7E7E7E'>| <b>F:</b>
</span><b><span style='font-size:7.0pt;font-family:"Verdana","sans-serif";
color:#7F7F7F'>615-866-5781</span></b><span style='font-size:7.0pt;font-family:
"Verdana","sans-serif";color:#7F7F7F'> | </span><b><span style='font-size:7.0pt;
font-family:"Verdana","sans-serif";color:#7E7E7E'><a
href="http://www.presidio.com">www.presidio.com</a></span></b><span
style='font-size:7.0pt;font-family:"Verdana","sans-serif";color:#1F497D'> <</span><b><span
style='font-size:7.0pt;font-family:"Verdana","sans-serif";color:#7E7E7E'><a
href="http://www.presidio.com">http://www.presidio.com</a></span></b><span
style='font-size:7.0pt;font-family:"Verdana","sans-serif";color:#1F497D'>> <o:p></o:p></span></p>
<p class=MsoNormal><b><span style='font-size:7.0pt;font-family:"Verdana","sans-serif";
color:#7F7F7F'>CCIE #25863, Voice</span></b><span style='font-size:7.0pt;
font-family:"Verdana","sans-serif";color:#1F497D'><br>
<br>
</span><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p></o:p></span></p>
</div>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<div>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> Jeff Ruttman
[mailto:ruttmanj@carewisc.org] <br>
<b>Sent:</b> Thursday, July 15, 2010 11:34 AM<br>
<b>To:</b> James Buchanan; cisco-voip@puck.nether.net<br>
<b>Subject:</b> RE: [cisco-voip] Unity 5 Caller Input and Call Handler
Questions<o:p></o:p></span></p>
</div>
</div>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:blue'>Thanks James.</span><o:p></o:p></p>
<p class=MsoNormal> <o:p></o:p></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:blue'>I've done what you suggested. I can't set the Standard
Transfer Rule to an outside number, or I can, but the call doesn't go. I
can set it to an internal number on a route point and from there
forward the call to the outside world. Should I be able to put an
outside number in that Transfer field?</span><o:p></o:p></p>
<p class=MsoNormal> <o:p></o:p></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:blue'>And it's really true that on a single subscriber, I can't use
multiple alternate contact numbers but can only assign the same one to multiple
input keys? Seems weirdly limited to me.</span><o:p></o:p></p>
<p class=MsoNormal> <o:p></o:p></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:blue'>So my setup will be:</span><o:p></o:p></p>
<div>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>Press
1 to go directly to a subscriber's VM (set to alternate contact number)</span><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>Press
2 to go directly to another subscriber's VM (set to a call handler
which transfers to another subscriber's VM)</span><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>Press
3 to go to a route point in CM (set to a call handler which transfers to a
route point which forwards to outside number)</span><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>Press
4 to go to a route point In CM (set to a call handler which transfers to a
route point which forwards to outside number)</span><o:p></o:p></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>And
if no input is given, caller is sent to VM of the original called number.</span><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal> <o:p></o:p></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:blue'>This will work, but it seems like a lot of running around to do
something pretty simple sounding--or am I still missing something? </span><o:p></o:p></p>
<p class=MsoNormal> <o:p></o:p></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:blue'>Thanks</span><o:p></o:p></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:blue'>jeff</span><o:p></o:p></p>
</div>
<p class=MsoNormal> <o:p></o:p></p>
<p class=MsoNormal> <o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<div class=MsoNormal align=center style='text-align:center'>
<hr size=2 width="100%" align=center>
</div>
<p class=MsoNormal style='margin-bottom:12.0pt'><b><span style='font-size:10.0pt;
font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;
font-family:"Tahoma","sans-serif"'> James Buchanan
[mailto:jbuchanan@ctiusa.com] <br>
<b>Sent:</b> Thursday, July 15, 2010 10:13 AM<br>
<b>To:</b> Jeff Ruttman; cisco-voip@puck.nether.net<br>
<b>Subject:</b> RE: [cisco-voip] Unity 5 Caller Input and Call Handler
Questions</span><o:p></o:p></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>For option 3, you need to create a call handler. That call
handler will have a Standard Transfer rule to the outside number. Same for
option 4 (different call handler). These CHs do not need an extension. Just
associate them to those options. <o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Be aware that in Unity 5, I believe the Alternate transfer rule
is enabled by default, so be sure to disable it (bug I think). <o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Thanks,<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<div>
<p class=MsoNormal><b><span style='font-size:7.0pt;font-family:"Verdana","sans-serif";
color:#7F7F7F'>James Buchanan </span></b><span style='font-size:7.0pt;
font-family:"Verdana","sans-serif";color:#7E7E7E'>|</span><b><span
style='font-size:7.0pt;font-family:"Verdana","sans-serif";color:#7F7F7F'>
Senior Network Engineer </span></b><span style='font-size:7.0pt;font-family:
"Verdana","sans-serif";color:#7E7E7E'>|</span><span style='font-size:7.0pt;
font-family:"Verdana","sans-serif";color:#7F7F7F'> <b>South Region </b></span><span
style='font-size:7.0pt;font-family:"Verdana","sans-serif";color:#7E7E7E'>|</span><b><span
style='font-size:7.0pt;font-family:"Verdana","sans-serif";color:#7F7F7F'>
Presidio Networked Solutions <br>
12 Cadillac Dr, Suite 130, Brentwood, TN 37027 </span></b><span
style='font-size:7.0pt;font-family:"Verdana","sans-serif";color:#7E7E7E'>|</span><b><span
style='font-size:7.0pt;font-family:"Verdana","sans-serif";color:#7F7F7F'> </span></b><b><span
style='font-size:7.0pt;font-family:"Verdana","sans-serif";color:#7E7E7E'><a
href="mailto:jbuchanan@ctiusa.com">jbuchanan@presidio.com</a><br>
</span></b><b><span style='font-size:7.0pt;font-family:"Verdana","sans-serif";
color:#7F7F7F'>D: 615-866-5729</span></b><span style='font-size:7.0pt;
font-family:"Verdana","sans-serif";color:#7F7F7F'> </span><span
style='font-size:7.0pt;font-family:"Verdana","sans-serif";color:#7E7E7E'>| <b>F:</b>
</span><b><span style='font-size:7.0pt;font-family:"Verdana","sans-serif";
color:#7F7F7F'>615-866-5781</span></b><span style='font-size:7.0pt;font-family:
"Verdana","sans-serif";color:#7F7F7F'> | </span><b><span style='font-size:7.0pt;
font-family:"Verdana","sans-serif";color:#7E7E7E'><a
href="http://www.presidio.com">www.presidio.com</a></span></b><span
style='font-size:7.0pt;font-family:"Verdana","sans-serif";color:#1F497D'> <</span><b><span
style='font-size:7.0pt;font-family:"Verdana","sans-serif";color:#7E7E7E'><a
href="http://www.presidio.com">http://www.presidio.com</a></span></b><span
style='font-size:7.0pt;font-family:"Verdana","sans-serif";color:#1F497D'>> <o:p></o:p></span></p>
<p class=MsoNormal style='margin-bottom:12.0pt'><b><span style='font-size:7.0pt;
font-family:"Verdana","sans-serif";color:#7F7F7F'>CCIE #25863, Voice</span></b><span
style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p></o:p></span></p>
</div>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<div>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>
cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net] <b>On
Behalf Of </b>Jeff Ruttman<br>
<b>Sent:</b> Thursday, July 15, 2010 10:08 AM<br>
<b>To:</b> cisco-voip@puck.nether.net<br>
<b>Subject:</b> [cisco-voip] Unity 5 Caller Input and Call Handler Questions<o:p></o:p></span></p>
</div>
</div>
<p class=MsoNormal><o:p> </o:p></p>
<div>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>Greetings,</span><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal> <o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>I
want to use Unity to give a caller who reaches VM to have 4 options:</span><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal> <o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>Press
1 to go directly to a subscriber's VM</span><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>Press
2 to go directly to another subscriber's VM</span><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>Press
3 to go to either an outside number or a route point in CM</span><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>Press
4 to go to either an outside number or a route point In CM</span><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>And
if no input is given, caller is sent to VM of the original called number.</span><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal> <o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>In
looking at the Subscriber's caller input choices or in a Call Handler's caller
input choices, I'm not seeing how to do this.</span><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal> <o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>In
the Subscriber's caller input, apparently I can only set a
single Alternate Contact Number. While I can set input numbers 1, 2,
3, to send to an Alternate Contact Number, that number is always the same for
all 3 input numbers. If I can change one Alternate, they all change.</span><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal> <o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>In a
Call Handler, I can't see where I can get a call back to call manager to send
it out into the world.</span><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal> <o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>This
can be done, surely. Any suggestions to help me with what must be
bleedingly obvious....</span><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal> <o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>Thanks</span><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>jeff</span><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal> <o:p></o:p></p>
</div>
<div>
<p class=MsoNormal> <o:p></o:p></p>
</div>
</div>
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