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<DIV dir=ltr align=left><SPAN class=768322818-15072010><FONT face=Arial
color=#0000ff size=2>Ah! That's it. At least I can do with without
route points in CM, and I could do it all with call handlers (no alternate
contact number) to lend it more consistency.... </FONT></SPAN></DIV>
<DIV dir=ltr align=left><SPAN class=768322818-15072010><FONT face=Arial
color=#0000ff size=2></FONT></SPAN> </DIV>
<DIV dir=ltr align=left><SPAN class=768322818-15072010><FONT face=Arial
color=#0000ff size=2>Cool! Thanks a lot.</FONT></SPAN></DIV>
<DIV dir=ltr align=left><SPAN class=768322818-15072010><FONT face=Arial
color=#0000ff size=2></FONT></SPAN> </DIV>
<DIV dir=ltr align=left><SPAN class=768322818-15072010><FONT face=Arial
color=#0000ff size=2>jeff</FONT></SPAN></DIV><BR>
<DIV class=OutlookMessageHeader lang=en-us dir=ltr align=left>
<HR tabIndex=-1>
<FONT face=Tahoma size=2><B>From:</B> James Buchanan
[mailto:jbuchanan@ctiusa.com] <BR><B>Sent:</B> Thursday, July 15, 2010 1:08
PM<BR><B>To:</B> Jeff Ruttman; cisco-voip@puck.nether.net<BR><B>Subject:</B> RE:
[cisco-voip] Unity 5 Caller Input and Call Handler
Questions<BR></FONT><BR></DIV>
<DIV></DIV>
<DIV class=Section1>
<P class=MsoNormal><SPAN
style="FONT-SIZE: 11pt; COLOR: #1f497d; FONT-FAMILY: 'Calibri','sans-serif'">You
might check your restriction tables re: the outbound to the outside number.
<o:p></o:p></SPAN></P>
<P class=MsoNormal><SPAN
style="FONT-SIZE: 11pt; COLOR: #1f497d; FONT-FAMILY: 'Calibri','sans-serif'"><o:p> </o:p></SPAN></P>
<DIV>
<P class=MsoNormal><B><SPAN
style="FONT-SIZE: 7pt; COLOR: #7f7f7f; FONT-FAMILY: 'Verdana','sans-serif'">James
Buchanan </SPAN></B><SPAN
style="FONT-SIZE: 7pt; COLOR: #7e7e7e; FONT-FAMILY: 'Verdana','sans-serif'">|</SPAN><B><SPAN
style="FONT-SIZE: 7pt; COLOR: #7f7f7f; FONT-FAMILY: 'Verdana','sans-serif'">
Senior Network Engineer </SPAN></B><SPAN
style="FONT-SIZE: 7pt; COLOR: #7e7e7e; FONT-FAMILY: 'Verdana','sans-serif'">|</SPAN><SPAN
style="FONT-SIZE: 7pt; COLOR: #7f7f7f; FONT-FAMILY: 'Verdana','sans-serif'">
<B>South Region </B></SPAN><SPAN
style="FONT-SIZE: 7pt; COLOR: #7e7e7e; FONT-FAMILY: 'Verdana','sans-serif'">|</SPAN><B><SPAN
style="FONT-SIZE: 7pt; COLOR: #7f7f7f; FONT-FAMILY: 'Verdana','sans-serif'">
Presidio Networked Solutions <BR>12 Cadillac Dr, Suite 130, Brentwood, TN 37027
</SPAN></B><SPAN
style="FONT-SIZE: 7pt; COLOR: #7e7e7e; FONT-FAMILY: 'Verdana','sans-serif'">|</SPAN><B><SPAN
style="FONT-SIZE: 7pt; COLOR: #7f7f7f; FONT-FAMILY: 'Verdana','sans-serif'">
</SPAN></B><B><SPAN
style="FONT-SIZE: 7pt; COLOR: #7e7e7e; FONT-FAMILY: 'Verdana','sans-serif'"><A
href="mailto:jbuchanan@ctiusa.com">jbuchanan@presidio.com</A><BR></SPAN></B><B><SPAN
style="FONT-SIZE: 7pt; COLOR: #7f7f7f; FONT-FAMILY: 'Verdana','sans-serif'">D:
615-866-5729</SPAN></B><SPAN
style="FONT-SIZE: 7pt; COLOR: #7f7f7f; FONT-FAMILY: 'Verdana','sans-serif'">
</SPAN><SPAN
style="FONT-SIZE: 7pt; COLOR: #7e7e7e; FONT-FAMILY: 'Verdana','sans-serif'">|
<B>F:</B> </SPAN><B><SPAN
style="FONT-SIZE: 7pt; COLOR: #7f7f7f; FONT-FAMILY: 'Verdana','sans-serif'">615-866-5781</SPAN></B><SPAN
style="FONT-SIZE: 7pt; COLOR: #7f7f7f; FONT-FAMILY: 'Verdana','sans-serif'"> |
</SPAN><B><SPAN
style="FONT-SIZE: 7pt; COLOR: #7e7e7e; FONT-FAMILY: 'Verdana','sans-serif'"><A
href="http://www.presidio.com">www.presidio.com</A></SPAN></B><SPAN
style="FONT-SIZE: 7pt; COLOR: #1f497d; FONT-FAMILY: 'Verdana','sans-serif'">
<</SPAN><B><SPAN
style="FONT-SIZE: 7pt; COLOR: #7e7e7e; FONT-FAMILY: 'Verdana','sans-serif'"><A
href="http://www.presidio.com">http://www.presidio.com</A></SPAN></B><SPAN
style="FONT-SIZE: 7pt; COLOR: #1f497d; FONT-FAMILY: 'Verdana','sans-serif'">>
<o:p></o:p></SPAN></P>
<P class=MsoNormal><B><SPAN
style="FONT-SIZE: 7pt; COLOR: #7f7f7f; FONT-FAMILY: 'Verdana','sans-serif'">CCIE
#25863, Voice</SPAN></B><SPAN
style="FONT-SIZE: 7pt; COLOR: #1f497d; FONT-FAMILY: 'Verdana','sans-serif'"><BR><BR></SPAN><SPAN
style="FONT-SIZE: 11pt; COLOR: #1f497d; FONT-FAMILY: 'Calibri','sans-serif'"><o:p></o:p></SPAN></P></DIV>
<P class=MsoNormal><SPAN
style="FONT-SIZE: 11pt; COLOR: #1f497d; FONT-FAMILY: 'Calibri','sans-serif'"><o:p> </o:p></SPAN></P>
<DIV>
<DIV
style="BORDER-RIGHT: medium none; PADDING-RIGHT: 0in; BORDER-TOP: #b5c4df 1pt solid; PADDING-LEFT: 0in; PADDING-BOTTOM: 0in; BORDER-LEFT: medium none; PADDING-TOP: 3pt; BORDER-BOTTOM: medium none">
<P class=MsoNormal><B><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: 'Tahoma','sans-serif'">From:</SPAN></B><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: 'Tahoma','sans-serif'"> Jeff Ruttman
[mailto:ruttmanj@carewisc.org] <BR><B>Sent:</B> Thursday, July 15, 2010 11:34
AM<BR><B>To:</B> James Buchanan; cisco-voip@puck.nether.net<BR><B>Subject:</B>
RE: [cisco-voip] Unity 5 Caller Input and Call Handler
Questions<o:p></o:p></SPAN></P></DIV></DIV>
<P class=MsoNormal><o:p> </o:p></P>
<P class=MsoNormal><SPAN
style="FONT-SIZE: 10pt; COLOR: blue; FONT-FAMILY: 'Arial','sans-serif'">Thanks
James.</SPAN><o:p></o:p></P>
<P class=MsoNormal> <o:p></o:p></P>
<P class=MsoNormal><SPAN
style="FONT-SIZE: 10pt; COLOR: blue; FONT-FAMILY: 'Arial','sans-serif'">I've
done what you suggested. I can't set the Standard Transfer Rule to an
outside number, or I can, but the call doesn't go. I can set it to an
internal number on a route point and from there forward the call to
the outside world. Should I be able to put an outside number in that
Transfer field?</SPAN><o:p></o:p></P>
<P class=MsoNormal> <o:p></o:p></P>
<P class=MsoNormal><SPAN
style="FONT-SIZE: 10pt; COLOR: blue; FONT-FAMILY: 'Arial','sans-serif'">And it's
really true that on a single subscriber, I can't use multiple alternate contact
numbers but can only assign the same one to multiple input keys? Seems
weirdly limited to me.</SPAN><o:p></o:p></P>
<P class=MsoNormal> <o:p></o:p></P>
<P class=MsoNormal><SPAN
style="FONT-SIZE: 10pt; COLOR: blue; FONT-FAMILY: 'Arial','sans-serif'">So my
setup will be:</SPAN><o:p></o:p></P>
<DIV>
<P class=MsoNormal><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: 'Arial','sans-serif'">Press 1 to go
directly to a subscriber's VM (set to alternate contact
number)</SPAN><o:p></o:p></P></DIV>
<DIV>
<P class=MsoNormal><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: 'Arial','sans-serif'">Press 2 to go
directly to another subscriber's VM (set to a call handler which transfers
to another subscriber's VM)</SPAN><o:p></o:p></P></DIV>
<DIV>
<P class=MsoNormal><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: 'Arial','sans-serif'">Press 3 to go
to a route point in CM (set to a call handler which transfers to a route
point which forwards to outside number)</SPAN><o:p></o:p></P></DIV>
<DIV>
<P class=MsoNormal><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: 'Arial','sans-serif'">Press 4 to go
to a route point In CM (set to a call handler which transfers to a route
point which forwards to outside number)</SPAN><o:p></o:p></P>
<P class=MsoNormal><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: 'Arial','sans-serif'">And if no input is
given, caller is sent to VM of the original called
number.</SPAN><o:p></o:p></P></DIV>
<DIV>
<P class=MsoNormal> <o:p></o:p></P>
<P class=MsoNormal><SPAN
style="FONT-SIZE: 10pt; COLOR: blue; FONT-FAMILY: 'Arial','sans-serif'">This
will work, but it seems like a lot of running around to do something pretty
simple sounding--or am I still missing something? </SPAN><o:p></o:p></P>
<P class=MsoNormal> <o:p></o:p></P>
<P class=MsoNormal><SPAN
style="FONT-SIZE: 10pt; COLOR: blue; FONT-FAMILY: 'Arial','sans-serif'">Thanks</SPAN><o:p></o:p></P>
<P class=MsoNormal><SPAN
style="FONT-SIZE: 10pt; COLOR: blue; FONT-FAMILY: 'Arial','sans-serif'">jeff</SPAN><o:p></o:p></P></DIV>
<P class=MsoNormal> <o:p></o:p></P>
<P class=MsoNormal> <o:p></o:p></P>
<P class=MsoNormal><o:p> </o:p></P>
<DIV class=MsoNormal style="TEXT-ALIGN: center" align=center>
<HR align=center width="100%" SIZE=2>
</DIV>
<P class=MsoNormal style="MARGIN-BOTTOM: 12pt"><B><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: 'Tahoma','sans-serif'">From:</SPAN></B><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: 'Tahoma','sans-serif'"> James Buchanan
[mailto:jbuchanan@ctiusa.com] <BR><B>Sent:</B> Thursday, July 15, 2010 10:13
AM<BR><B>To:</B> Jeff Ruttman; cisco-voip@puck.nether.net<BR><B>Subject:</B> RE:
[cisco-voip] Unity 5 Caller Input and Call Handler
Questions</SPAN><o:p></o:p></P>
<P class=MsoNormal><SPAN
style="FONT-SIZE: 11pt; COLOR: #1f497d; FONT-FAMILY: 'Calibri','sans-serif'">For
option 3, you need to create a call handler. That call handler will have a
Standard Transfer rule to the outside number. Same for option 4 (different call
handler). These CHs do not need an extension. Just associate them to those
options. <o:p></o:p></SPAN></P>
<P class=MsoNormal><SPAN
style="FONT-SIZE: 11pt; COLOR: #1f497d; FONT-FAMILY: 'Calibri','sans-serif'"><o:p> </o:p></SPAN></P>
<P class=MsoNormal><SPAN
style="FONT-SIZE: 11pt; COLOR: #1f497d; FONT-FAMILY: 'Calibri','sans-serif'">Be
aware that in Unity 5, I believe the Alternate transfer rule is enabled by
default, so be sure to disable it (bug I think). <o:p></o:p></SPAN></P>
<P class=MsoNormal><SPAN
style="FONT-SIZE: 11pt; COLOR: #1f497d; FONT-FAMILY: 'Calibri','sans-serif'"><o:p> </o:p></SPAN></P>
<P class=MsoNormal><SPAN
style="FONT-SIZE: 11pt; COLOR: #1f497d; FONT-FAMILY: 'Calibri','sans-serif'">Thanks,<o:p></o:p></SPAN></P>
<P class=MsoNormal><SPAN
style="FONT-SIZE: 11pt; COLOR: #1f497d; FONT-FAMILY: 'Calibri','sans-serif'"><o:p> </o:p></SPAN></P>
<DIV>
<P class=MsoNormal><B><SPAN
style="FONT-SIZE: 7pt; COLOR: #7f7f7f; FONT-FAMILY: 'Verdana','sans-serif'">James
Buchanan </SPAN></B><SPAN
style="FONT-SIZE: 7pt; COLOR: #7e7e7e; FONT-FAMILY: 'Verdana','sans-serif'">|</SPAN><B><SPAN
style="FONT-SIZE: 7pt; COLOR: #7f7f7f; FONT-FAMILY: 'Verdana','sans-serif'">
Senior Network Engineer </SPAN></B><SPAN
style="FONT-SIZE: 7pt; COLOR: #7e7e7e; FONT-FAMILY: 'Verdana','sans-serif'">|</SPAN><SPAN
style="FONT-SIZE: 7pt; COLOR: #7f7f7f; FONT-FAMILY: 'Verdana','sans-serif'">
<B>South Region </B></SPAN><SPAN
style="FONT-SIZE: 7pt; COLOR: #7e7e7e; FONT-FAMILY: 'Verdana','sans-serif'">|</SPAN><B><SPAN
style="FONT-SIZE: 7pt; COLOR: #7f7f7f; FONT-FAMILY: 'Verdana','sans-serif'">
Presidio Networked Solutions <BR>12 Cadillac Dr, Suite 130, Brentwood, TN 37027
</SPAN></B><SPAN
style="FONT-SIZE: 7pt; COLOR: #7e7e7e; FONT-FAMILY: 'Verdana','sans-serif'">|</SPAN><B><SPAN
style="FONT-SIZE: 7pt; COLOR: #7f7f7f; FONT-FAMILY: 'Verdana','sans-serif'">
</SPAN></B><B><SPAN
style="FONT-SIZE: 7pt; COLOR: #7e7e7e; FONT-FAMILY: 'Verdana','sans-serif'"><A
href="mailto:jbuchanan@ctiusa.com">jbuchanan@presidio.com</A><BR></SPAN></B><B><SPAN
style="FONT-SIZE: 7pt; COLOR: #7f7f7f; FONT-FAMILY: 'Verdana','sans-serif'">D:
615-866-5729</SPAN></B><SPAN
style="FONT-SIZE: 7pt; COLOR: #7f7f7f; FONT-FAMILY: 'Verdana','sans-serif'">
</SPAN><SPAN
style="FONT-SIZE: 7pt; COLOR: #7e7e7e; FONT-FAMILY: 'Verdana','sans-serif'">|
<B>F:</B> </SPAN><B><SPAN
style="FONT-SIZE: 7pt; COLOR: #7f7f7f; FONT-FAMILY: 'Verdana','sans-serif'">615-866-5781</SPAN></B><SPAN
style="FONT-SIZE: 7pt; COLOR: #7f7f7f; FONT-FAMILY: 'Verdana','sans-serif'"> |
</SPAN><B><SPAN
style="FONT-SIZE: 7pt; COLOR: #7e7e7e; FONT-FAMILY: 'Verdana','sans-serif'"><A
href="http://www.presidio.com">www.presidio.com</A></SPAN></B><SPAN
style="FONT-SIZE: 7pt; COLOR: #1f497d; FONT-FAMILY: 'Verdana','sans-serif'">
<</SPAN><B><SPAN
style="FONT-SIZE: 7pt; COLOR: #7e7e7e; FONT-FAMILY: 'Verdana','sans-serif'"><A
href="http://www.presidio.com">http://www.presidio.com</A></SPAN></B><SPAN
style="FONT-SIZE: 7pt; COLOR: #1f497d; FONT-FAMILY: 'Verdana','sans-serif'">>
<o:p></o:p></SPAN></P>
<P class=MsoNormal style="MARGIN-BOTTOM: 12pt"><B><SPAN
style="FONT-SIZE: 7pt; COLOR: #7f7f7f; FONT-FAMILY: 'Verdana','sans-serif'">CCIE
#25863, Voice</SPAN></B><SPAN
style="FONT-SIZE: 11pt; COLOR: #1f497d; FONT-FAMILY: 'Calibri','sans-serif'"><o:p></o:p></SPAN></P></DIV>
<P class=MsoNormal><SPAN
style="FONT-SIZE: 11pt; COLOR: #1f497d; FONT-FAMILY: 'Calibri','sans-serif'"><o:p> </o:p></SPAN></P>
<DIV>
<DIV
style="BORDER-RIGHT: medium none; PADDING-RIGHT: 0in; BORDER-TOP: #b5c4df 1pt solid; PADDING-LEFT: 0in; PADDING-BOTTOM: 0in; BORDER-LEFT: medium none; PADDING-TOP: 3pt; BORDER-BOTTOM: medium none">
<P class=MsoNormal><B><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: 'Tahoma','sans-serif'">From:</SPAN></B><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: 'Tahoma','sans-serif'">
cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net]
<B>On Behalf Of </B>Jeff Ruttman<BR><B>Sent:</B> Thursday, July 15, 2010 10:08
AM<BR><B>To:</B> cisco-voip@puck.nether.net<BR><B>Subject:</B> [cisco-voip]
Unity 5 Caller Input and Call Handler
Questions<o:p></o:p></SPAN></P></DIV></DIV>
<P class=MsoNormal><o:p> </o:p></P>
<DIV>
<P class=MsoNormal><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: 'Arial','sans-serif'">Greetings,</SPAN><o:p></o:p></P></DIV>
<DIV>
<P class=MsoNormal> <o:p></o:p></P></DIV>
<DIV>
<P class=MsoNormal><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: 'Arial','sans-serif'">I want to use Unity
to give a caller who reaches VM to have 4 options:</SPAN><o:p></o:p></P></DIV>
<DIV>
<P class=MsoNormal> <o:p></o:p></P></DIV>
<DIV>
<P class=MsoNormal><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: 'Arial','sans-serif'">Press 1 to go
directly to a subscriber's VM</SPAN><o:p></o:p></P></DIV>
<DIV>
<P class=MsoNormal><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: 'Arial','sans-serif'">Press 2 to go
directly to another subscriber's VM</SPAN><o:p></o:p></P></DIV>
<DIV>
<P class=MsoNormal><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: 'Arial','sans-serif'">Press 3 to go to
either an outside number or a route point in CM</SPAN><o:p></o:p></P></DIV>
<DIV>
<P class=MsoNormal><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: 'Arial','sans-serif'">Press 4 to go to
either an outside number or a route point In CM</SPAN><o:p></o:p></P></DIV>
<DIV>
<P class=MsoNormal><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: 'Arial','sans-serif'">And if no input is
given, caller is sent to VM of the original called
number.</SPAN><o:p></o:p></P></DIV>
<DIV>
<P class=MsoNormal> <o:p></o:p></P></DIV>
<DIV>
<P class=MsoNormal><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: 'Arial','sans-serif'">In looking at the
Subscriber's caller input choices or in a Call Handler's caller input choices,
I'm not seeing how to do this.</SPAN><o:p></o:p></P></DIV>
<DIV>
<P class=MsoNormal> <o:p></o:p></P></DIV>
<DIV>
<P class=MsoNormal><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: 'Arial','sans-serif'">In the Subscriber's
caller input, apparently I can only set a single Alternate Contact
Number. While I can set input numbers 1, 2, 3, to send to an Alternate
Contact Number, that number is always the same for all 3 input numbers. If
I can change one Alternate, they all change.</SPAN><o:p></o:p></P></DIV>
<DIV>
<P class=MsoNormal> <o:p></o:p></P></DIV>
<DIV>
<P class=MsoNormal><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: 'Arial','sans-serif'">In a Call
Handler, I can't see where I can get a call back to call manager to send it out
into the world.</SPAN><o:p></o:p></P></DIV>
<DIV>
<P class=MsoNormal> <o:p></o:p></P></DIV>
<DIV>
<P class=MsoNormal><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: 'Arial','sans-serif'">This can be
done, surely. Any suggestions to help me with what must be bleedingly
obvious....</SPAN><o:p></o:p></P></DIV>
<DIV>
<P class=MsoNormal> <o:p></o:p></P></DIV>
<DIV>
<P class=MsoNormal><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: 'Arial','sans-serif'">Thanks</SPAN><o:p></o:p></P></DIV>
<DIV>
<P class=MsoNormal><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: 'Arial','sans-serif'">jeff</SPAN><o:p></o:p></P></DIV>
<DIV>
<P class=MsoNormal> <o:p></o:p></P></DIV>
<DIV>
<P class=MsoNormal> <o:p></o:p></P></DIV></DIV></BODY></HTML>