Not familiar with Florida but that doesn't seem excessive just knowing its AT&T. We fight with them constantly about this in NC (formerly Bellsouth for the most part) Just pray that they don't screw up anything in the port order or 25 days might turn into 45. Also they are notorious for porting early here especially if they had a port date pushed out for some reason, I've seen it twice where half the number still ported even though they themselves screwed up the order and pushed out the port date. <div>
Your only option really is to raise holy hell with their AM and see if they can get it escalated.</div><div><br><br><div class="gmail_quote">On Thu, Jul 22, 2010 at 11:25 AM, Nikola Stojsin <span dir="ltr"><<a href="mailto:nikolas@networkmakers.com">nikolas@networkmakers.com</a>></span> wrote:<br>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex;"><div lang="EN-US" link="blue" vlink="purple"><div><p class="MsoNormal"><span style="color:#1F497D">Hello guys –</span></p>
<p class="MsoNormal"><span style="color:#1F497D"> </span></p><p class="MsoNormal"><span style="color:#1F497D">First of all, my apologies – this is quite OT; I just want to make sure that the information we are getting is correct.</span></p>
<p class="MsoNormal"><span style="color:#1F497D"> </span></p><p class="MsoNormal"><span style="color:#1F497D">We have a client that is moving their Florida office from one floor to another (same building, bigger space) – and their phone system from one AT&T PRI to another. The new circuit is tested and turned up; however, the client elected not to port the DIDs (there are 20 of them) at the time of the test and turn up, because they were not ready to physically move (they needed another week to get the new space ready, furniture-wise etc.). So they stayed in the old space (using the old PRI etc.) for another week or so. </span></p>
<p class="MsoNormal"><span style="color:#1F497D"> </span></p><p class="MsoNormal"><span style="color:#1F497D">Now – less than a week later – they are being told by AT&T that it will take 25 days to re-schedule the port of the DIDs. I do not have much experience with Florida ISPs (and the client chose to do their own circuit provisioning – they have a national contract with AT&T – so I do not know all the details), but 25 days sounds excessive; I have seen 5- and 7-day delays (one of which was in in fact in Florida, though not with AT&T), but nothing even coming close to 25 days, which makes me wonder whether the client is getting the right information. </span></p>
<p class="MsoNormal"><span style="color:#1F497D"> </span></p><p class="MsoNormal"><span style="color:#1F497D">Bottom line: if anyone on this list has any experience with AT&T PRIs in Florida, and cares to chime in – is 25 days ‘normal’ lead time to schedule a DID port?</span></p>
<p class="MsoNormal"><span style="color:#1F497D"> </span></p><p class="MsoNormal"><span style="color:#1F497D">Needless to say, all help/input/suggestions will be greatly appreciated!</span></p><p class="MsoNormal"><span style="color:#1F497D"> </span></p>
<p class="MsoNormal"><span style="color:#1F497D">Thank you,</span></p><p class="MsoNormal"><span style="color:#1F497D">Nikola</span></p><p class="MsoNormal"><span style="color:#1F497D"> </span></p><p class="MsoNormal"><span style="color:#1F497D"> </span></p>
<p class="MsoNormal"><span style="color:#1F497D">-------------------------------------------</span></p><p class="MsoNormal"><span style="color:#1F497D">Nikola Stojsin</span></p><p class="MsoNormal"><span style="color:#1F497D">PhD CCIE #12888</span></p>
<p class="MsoNormal"><span style="color:#1F497D">President</span></p><p class="MsoNormal"><span style="color:#1F497D"><a href="mailto:nikola@att.net" target="_blank">nikola@att.net</a></span></p><p class="MsoNormal"><span style="color:#1F497D">-------------------------------------------</span></p>
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