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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal><span style='color:#1F497D'>I would provide more details about your issues, like what product your using (CallManager vs CallManager Express), what type of gateways (PRI vs T1 CAS vs SIP Trunk) and protocols (SIP vs MGCP vs H323). <o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>You haven’t provided very many clues to your environment so that we can help you out.<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>In short it sounds like a dtmf-relay (aka CED) issue with a dial-peer.<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net] <b>On Behalf Of </b>Haas, Neal<br><b>Sent:</b> Monday, July 26, 2010 11:15 AM<br><b>To:</b> 'cisco-voip@puck.nether.net'<br><b>Subject:</b> [cisco-voip] Collect Calls<o:p></o:p></span></p></div></div><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>We have staff that need to receive collect calls. When we press 1 the collect calls are not being accepted. I have no clue where to look, any ideas?<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal style='text-autospace:none'><span style='font-size:10.0pt;font-family:"Courier New";color:#1F497D'>Neal<o:p></o:p></span></p><p class=MsoNormal><o:p> </o:p></p></div></body></html>
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