at my last job. we had UCCx for support calls and Arc for Receptionist calls. Most people would never get a CH unless they got someones VM.<div><br></div><div>Scott<br><br><div class="gmail_quote">On Mon, Aug 2, 2010 at 2:56 PM, Mike King <span dir="ltr"><<a href="mailto:me@mpking.com">me@mpking.com</a>></span> wrote:<br>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex;">Do you frontend any Offices / Numbers with Unity Call handlers? If voicemail is down / unreachable, do your customer calls get answered? I realize that those types of calls should be in IPCCX, but alot of them end up just being simple voicemail menu's.<div>
<br></div><div><font color="#888888">Mike</font><div><div></div><div class="h5"><br><br><div class="gmail_quote">On Mon, Aug 2, 2010 at 2:14 PM, Scott Voll <span dir="ltr"><<a href="mailto:svoll.voip@gmail.com" target="_blank">svoll.voip@gmail.com</a>></span> wrote:<br>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
Wow, I would like to know where Voicemail is Mission Critical? In a day in age that there are so many other options or low cost VM solutions, it's amazing that companies would pay full price for both to get that kind of redundancy.<div>
<br></div><div>Watch as I say this, our company will want it ;-).</div><div><br></div><div><font color="#888888">Scott</font><div><div></div><div><br><br><div class="gmail_quote">On Mon, Aug 2, 2010 at 7:40 AM, Nate VanMaren <span dir="ltr"><<a href="mailto:VanMarenNP@ldschurch.org" target="_blank">VanMarenNP@ldschurch.org</a>></span> wrote:<br>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
<div bgcolor="white" lang="EN-US" link="blue" vlink="purple">
<div>
<p class="MsoNormal"><span style="font-size:11.0pt;color:#1F497D">You basically buy two voicemail systems, CUE and UCONN, full
license cost for both. Plus a UMG and license for that.</span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;color:#1F497D"> </span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;color:#1F497D">On the non-cost side it’s a pretty cool idea, with subscriber sync
and message forwarding to UCONN etc.</span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;color:#1F497D"> </span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;color:#1F497D"><a href="http://www.cisco.com/go/srsv" target="_blank">www.cisco.com/go/srsv</a></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;color:#1F497D"> </span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;color:#1F497D">And it’s not a 8.5 feature. It’s a 8.0 deal.</span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;color:#1F497D"> </span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;color:#1F497D">-Nate</span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;color:#1F497D"> </span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;color:#1F497D"> </span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;color:#1F497D"> </span></p>
<div>
<div style="border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b><span style="font-size:10.0pt">From:</span></b><span style="font-size:10.0pt">
<a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a> [mailto:<a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a>] <b>On
Behalf Of </b>Jobe Gates<br>
<b>Sent:</b> Saturday, July 31, 2010 9:21 AM<br>
<b>To:</b> Dennis Heim</span></p><div><div></div><div><br>
<b>Cc:</b> <a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br>
<b>Subject:</b> Re: [cisco-voip] Unity Connection with Unified Messaging Q4
2010</div></div><p></p>
</div>
</div><div><div></div><div>
<p class="MsoNormal"> </p>
<div>
<p class="MsoNormal">Does it sync the subscriber messages?<br>
<br>
Thanks,</p>
<div>
<p class="MsoNormal">Jobe</p>
</div>
</div>
<div>
<p class="MsoNormal" style="margin-bottom:12.0pt"><br>
On Jul 31, 2010, at 11:08 AM, Dennis Heim <<a href="mailto:Dennis.Heim@cdw.com" target="_blank">Dennis.Heim@cdw.com</a>> wrote:</p>
</div>
<blockquote style="margin-top:5.0pt;margin-bottom:5.0pt">
<div>
<div>
<p class="MsoNormal"><span style="font-size:11.0pt;color:#1F497D">Looks
like Survivable Remote Site Voicemail (SRSV), is a NME with a CUE module in it
at each site. Then is looks like you sync some certificates between the CUE and
UCONN. Based on the doc on Cisco it looks like it is CUE+ interconnect to
UCONN. Could be interesting, but curious on what the $$$’s in hardware and licensing.</span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;color:#1F497D"> </span></p>
<div>
<p class="MsoNormal"><span style="font-size:10.0pt;color:#1F497D">Dennis
Heim<br>
Network Voice Engineer<br>
CDW Advanced Technology Services<br>
11711 N. Meridian Street, Suite 225<br>
Carmel, IN 46032<br>
<br>
317.569.4255 Office<br>
</span><span style="font-size:10.0pt;color:black">317.569.4201 Fax<br>
</span><span style="font-size:10.0pt;color:#1F497D">317.694.6070 Cell</span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;color:#1F497D"><a href="mailto:dennis.heim@cdw.com" target="_blank">dennis.heim@cdw.com</a><br>
</span><span style="color:#1F497D"><a href="http://cdw.com/content/solutions/unified-communications/" target="_blank">cdw.com/content/solutions/unified-communications/</a></span></p>
<p class="MsoNormal"><span style="color:#1F497D"> </span></p>
</div>
<p class="MsoNormal"><span style="font-size:11.0pt;color:#1F497D"> </span></p>
<div>
<div style="border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b><span style="font-size:10.0pt">From:</span></b><span style="font-size:10.0pt"> <a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a>
[mailto:<a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a>] <b>On Behalf Of </b>Vivek .....<br>
<b>Sent:</b> Saturday, July 31, 2010 5:30 AM<br>
<b>Cc:</b> <a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br>
<b>Subject:</b> Re: [cisco-voip] Unity Connection with Unified Messaging Q4 2010</span></p>
</div>
</div>
<p class="MsoNormal"> </p>
<p class="MsoNormal" style="margin-bottom:12.0pt"><span style="font-size:10.0pt"><br>
Just heard that Unity Connection 8.5 will be coming out in the 4th Quarter of
2010 and will support Unified Messaging.<br>
<br>
Some of the other features in CUC 8.5</span></p>
<p class="MsoNormal"><b><i><span style="font-size:10.0pt">Calendaring<br>
Cisco SpeechView (Speech-to-Text transcription service)<br>
Survivable Remote Site Voicemail (SRSV)<br>
Higher scalability than Unity (250 ports, 20K users)<br>
SIP sRTP/TLS support</span></i></b></p>
<p class="MsoNormal"><span style="font-size:10.0pt"> </span></p>
<p class="MsoNormal"><span style="font-size:10.0pt"> </span></p>
<div class="MsoNormal" align="center" style="text-align:center"><span style="font-size:10.0pt">
<hr size="2" width="100%" align="center">
</span></div>
<p class="MsoNormal" style="margin-bottom:12.0pt"><span style="font-size:10.0pt">From: <a href="mailto:MLoraditch@heliontechnologies.com" target="_blank">MLoraditch@heliontechnologies.com</a><br>
To: <a href="mailto:wsisk@cisco.com" target="_blank">wsisk@cisco.com</a>; <a href="mailto:ahmed_elnagar@rayacorp.com" target="_blank">ahmed_elnagar@rayacorp.com</a><br>
Date: Thu, 29 Jul 2010 10:18:24 -0400<br>
CC: <a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br>
Subject: Re: [cisco-voip] CUCM/CUCXN 8.0.3 is Out and the ISO is Bootable!</span></p>
<div>
<p class="MsoNormal"><span style="font-size:10.0pt;color:#1F497D">Out of
insane curiosity, why no patching during install anymore? </span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;color:#1F497D"> </span></p>
<div>
<p class="MsoNormal"><span style="font-size:10.0pt;color:#1F497D"> </span></p>
<p class="MsoNormal"><b><span style="font-size:10.0pt">Matthew Loraditch,
CCVP, CCNA, CCDA</span></b><span style="font-size:10.0pt"><br>
1965 Greenspring Drive</span></p>
<p class="MsoNormal"><span style="font-size:10.0pt">Timonium, MD 21093 <br>
<a href="mailto:support@heliontechnologies.com" target="_blank"><span style="color:black">support@heliontechnologies.com</span></a><br>
(p) (410) 252-8830<br>
(F) (443) 541-1593<br>
<br>
Visit us at <a href="http://www.heliontechnologies.com/" target="_blank"><span style="color:black">www.heliontechnologies.com</span></a> <br>
Support Issue? Email <a href="mailto:support@heliontechnologies.com" target="_blank"><span style="color:black">support@heliontechnologies.com</span></a> for fast
assistance!</span></p>
</div>
<p class="MsoNormal"><span style="font-size:10.0pt;color:#1F497D"> </span></p>
<div>
<div style="border:none;border-top:solid windowtext 1.0pt;padding:3.0pt 0in 0in 0in;border-color:-moz-use-text-color -moz-use-text-color">
<p class="MsoNormal"><b><span style="font-size:10.0pt">From:</span></b><span style="font-size:10.0pt"> Wes Sisk
[mailto:<a href="mailto:wsisk@cisco.com" target="_blank">wsisk@cisco.com</a>] <br>
<b>Sent:</b> Thursday, July 29, 2010 10:10 AM<br>
<b>To:</b> Ahmed Elnagar<br>
<b>Cc:</b> Matthew Loraditch; <a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br>
<b>Subject:</b> Re: [cisco-voip] CUCM/CUCXN 8.0.3 is Out and the ISO is
Bootable!</span></p>
</div>
</div>
<p class="MsoNormal"><span style="font-size:10.0pt"> </span></p>
<p class="MsoNormal" style="margin-bottom:12.0pt"><span style="font-size:10.0pt">there should be 2
unique file names. procedure for joining those files is covered in release
notes:<br>
<a href="http://www.cisco.com/en/US/customer/docs/voice_ip_comm/cucm/rel_notes/8_0_3/cucm-rel_notes-803.html#wp1776144" target="_blank">http://www.cisco.com/en/US/customer/docs/voice_ip_comm/cucm/rel_notes/8_0_3/cucm-rel_notes-803.html#wp1776144</a><br>
<br>
/Wes<br>
<br>
On Wednesday, July 28, 2010 6:02:36 PM, Ahmed Elnagar <a href="mailto:ahmed_elnagar@rayacorp.com" target="_blank"><</a><a href="mailto:ahmed_elnagar@rayacorp.com" target="_blank">ahmed_elnagar@rayacorp.com</a>>
wrote:</span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;color:#1F497D">Wow
that is amazing </span><span style="font-size:10.0pt;font-family:Wingdings;color:#1F497D">J</span><span style="font-size:10.0pt;color:#1F497D">…but I can see that there are two iso files and when I try to
download them they are the same files names…how can I combine both of them???
Or are they in the format of CD1 and CD2??</span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;color:#1F497D"> </span></p>
<div>
<div>
<p class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#1F497D"> </span><span style="font-size:10.5pt;color:#1F497D">Best Regards;</span></p>
<p class="MsoNormal" style="background:white"><span style="font-size:10.5pt;color:#1F497D"> Ahmed Elnagar</span></p>
<p class="MsoNormal" style="background:white"><span style="font-size:10.5pt;color:#1F497D"> Senior Network PS Engineer</span></p>
<p class="MsoNormal" style="background:white"><span style="font-size:10.5pt;color:#1F497D"> Mob: +2019-0016211</span></p>
<p class="MsoNormal" style="background:white"><span style="font-size:10.5pt;color:#1F497D"> CCIE#24697 (Voice)</span></p>
<p class="MsoNormal" style="background:white"><span style="font-size:10.5pt;color:#1F497D"> <img border="0" width="63" height="63" alt="ccie_voice_large.gif"></span></p>
</div>
</div>
<p class="MsoNormal"><span style="font-size:10.0pt;color:#1F497D"> </span></p>
<div>
<div style="border:none;border-top:solid windowtext 1.0pt;padding:3.0pt 0in 0in 0in;border-color:-moz-use-text-color">
<p class="MsoNormal"><b><span style="font-size:10.0pt">From:</span></b><span style="font-size:10.0pt"> Wes Sisk [<a href="mailto:wsisk@cisco.com" target="_blank">mailto:wsisk@cisco.com</a>] <br>
<b>Sent:</b> Thursday, July 29, 2010 12:35 AM<br>
<b>To:</b> Ahmed Elnagar<br>
<b>Cc:</b> Matthew Loraditch; <a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br>
<b>Subject:</b> Re: [cisco-voip] CUCM/CUCXN 8.0.3 is Out and the ISO is
Bootable!</span></p>
</div>
</div>
<p class="MsoNormal"><span style="font-size:10.0pt"> </span></p>
<p class="MsoNormal" style="margin-bottom:12.0pt"><span style="font-size:10.0pt">The same single ISO
is used for CM, CUCMBE, and Unity Connection.<br>
<br>
/Wes<br>
<br>
On Wednesday, July 28, 2010 3:52:51 PM, Ahmed Elnagar <a href="mailto:ahmed_elnagar@rayacorp.com" target="_blank"><</a><a href="mailto:ahmed_elnagar@rayacorp.com" target="_blank">ahmed_elnagar@rayacorp.com</a>>
wrote:<br>
<br>
<br>
</span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;color:#1F497D">I
cannot find it on the CCO can you post a link to that software…I have a unity
connection implementation that is pending on the shipment of the media and that
would help us very much.</span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;color:#1F497D"> </span></p>
<div>
<div>
<p class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#1F497D"> </span><span style="font-size:10.5pt;color:#1F497D">Best Regards;</span></p>
<p class="MsoNormal" style="background:white"><span style="font-size:10.5pt;color:#1F497D"> Ahmed Elnagar</span></p>
<p class="MsoNormal" style="background:white"><span style="font-size:10.5pt;color:#1F497D"> Senior Network PS Engineer</span></p>
<p class="MsoNormal" style="background:white"><span style="font-size:10.5pt;color:#1F497D"> Mob: +2019-0016211</span></p>
<p class="MsoNormal" style="background:white"><span style="font-size:10.5pt;color:#1F497D"> CCIE#24697 (Voice)</span></p>
<p class="MsoNormal" style="background:white"><span style="font-size:10.5pt;color:#1F497D"> <img border="0" width="63" height="63" alt="ccie_voice_large.gif"></span></p>
</div>
</div>
<p class="MsoNormal"><span style="font-size:10.0pt;color:#1F497D"> </span></p>
<div>
<div style="border:none;border-top:solid windowtext 1.0pt;padding:3.0pt 0in 0in 0in;border-color:-moz-use-text-color">
<p class="MsoNormal"><b><span style="font-size:10.0pt">From:</span></b><span style="font-size:10.0pt"> <a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a>
[<a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">mailto:cisco-voip-bounces@puck.nether.net</a>]
<b>On Behalf Of </b>Wes Sisk<br>
<b>Sent:</b> Wednesday, July 28, 2010 6:46 PM<br>
<b>To:</b> Matthew Loraditch<br>
<b>Cc:</b> <a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br>
<b>Subject:</b> Re: [cisco-voip] CUCM/CUCXN 8.0.3 is Out and the ISO is
Bootable!</span></p>
</div>
</div>
<p class="MsoNormal"><span style="font-size:10.0pt"> </span></p>
<p class="MsoNormal" style="margin-bottom:12.0pt"><span style="font-size:10.0pt">No plans to go
backward but it is intentional going forward. We are working on getting
it everywhere we can starting with 7.1.5bsu2, 8.0.3, and 8.5.1. When I get
updated confirmation I will share as much as possible in a support forums doc.<br>
<br>
Note, you will still need to place orders in order to get PAK for
licensing. This should greatly reduce media issues though. It's been a
long time coming and the need to remove the 'patch during install' option
finally pushed it over the top.<br>
<br>
/Wes<br>
<br>
On Wednesday, July 28, 2010 10:17:42 AM, Matthew Loraditch <a href="mailto:MLoraditch@heliontechnologies.com" target="_blank"><</a><a href="mailto:MLoraditch@heliontechnologies.com" target="_blank">MLoraditch@heliontechnologies.com</a>>
wrote:<br>
<br>
<br>
<br>
</span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;color:#1F497D">I
believe I read in the CUCM RN that patching will no longer be allowed during
install, and that I presume is part of the reasoning for putting out full ISOs</span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;color:#1F497D">Don’t
suppose you guys want to go back and refresh all the other builds? :)</span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;color:#1F497D"> </span></p>
<div>
<p class="MsoNormal"><span style="font-size:10.0pt;color:#1F497D"> </span></p>
<p class="MsoNormal"><b><span style="font-size:10.0pt">Matthew Loraditch,
CCVP, CCNA, CCDA</span></b><span style="font-size:10.0pt"><br>
1965 Greenspring Drive</span></p>
<p class="MsoNormal"><span style="font-size:10.0pt">Timonium, MD 21093 <br>
<a href="mailto:support@heliontechnologies.com" target="_blank"><span style="color:black">support@heliontechnologies.com</span></a><br>
(p) (410) 252-8830<br>
(F) (443) 541-1593<br>
<br>
Visit us at <a href="http://www.heliontechnologies.com/" target="_blank"><span style="color:black">www.heliontechnologies.com</span></a> <br>
Support Issue? Email <a href="mailto:support@heliontechnologies.com" target="_blank"><span style="color:black">support@heliontechnologies.com</span></a> for fast
assistance!</span></p>
</div>
<p class="MsoNormal"><span style="font-size:10.0pt;color:#1F497D"> </span></p>
<div>
<div style="border:none;border-top:solid windowtext 1.0pt;padding:3.0pt 0in 0in 0in;border-color:-moz-use-text-color">
<p class="MsoNormal"><b><span style="font-size:10.0pt">From:</span></b><span style="font-size:10.0pt"> Ryan Ratliff [<a href="mailto:rratliff@cisco.com" target="_blank">mailto:rratliff@cisco.com</a>] <br>
<b>Sent:</b> Wednesday, July 28, 2010 10:11 AM<br>
<b>To:</b> Bill<br>
<b>Cc:</b> Matthew Loraditch; <a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br>
<b>Subject:</b> Re: [cisco-voip] CUCM/CUCXN 8.0.3 is Out and the ISO is
Bootable!</span></p>
</div>
</div>
<p class="MsoNormal"><span style="font-size:10.0pt"> </span></p>
<p class="MsoNormal"><span style="font-size:10.0pt">Not at all, and the
same goes for CUCM, though I don't believe it is documented anywhere.</span></p>
<div>
<p class="MsoNormal"><span style="font-size:10.0pt"> </span></p>
</div>
<div>
<p class="MsoNormal"><span style="font-size:10.0pt">The 8.0(3)
engineering specials will also be bootable (no more upgrade during install) and
will be advertised as such.</span></p>
</div>
<div>
<p class="MsoNormal"><span style="font-size:10.0pt"> </span></p>
<div>
<div>
<p class="MsoNormal"><span style="font-size:13.5pt">-Ryan</span></p>
</div>
</div>
<p class="MsoNormal"> </p>
<div>
<div>
<p class="MsoNormal"><span style="font-size:10.0pt">On Jul 28, 2010, at
8:55 AM, Bill wrote:</span></p>
</div>
<p class="MsoNormal" style="margin-bottom:12.0pt"><span style="font-size:10.0pt"><br>
<br>
<br>
<br>
<br>
</span></p>
<div>
<p class="MsoNormal"><span style="font-size:10.0pt;color:navy">It was
probably a mistake. </span><span style="font-size:10.0pt;font-family:Wingdings;color:navy">J</span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;color:navy"> </span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;color:navy"> </span></p>
<div>
<div class="MsoNormal" align="center" style="text-align:center">
<hr size="2" width="100%" align="center">
</div>
<p class="MsoNormal"><b><span style="font-size:10.0pt">From:</span></b><span style="font-size:10.0pt"> <a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a>
[<a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">mailto:cisco-voip-bounces@puck.nether.net</a>]
<b>On Behalf Of </b>Matthew Loraditch<br>
<b>Sent:</b> Wednesday, July 28, 2010 7:16 AM<br>
<b>To:</b> <a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br>
<b>Subject:</b> [cisco-voip] CUCM/CUCXN 8.0.3 is Out and the ISO is Bootable!</span></p>
</div>
<p class="MsoNormal"><span style="font-size:10.0pt"> </span></p>
<p class="MsoNormal"><span style="font-size:10.0pt">From the 8.0.2 RN: </span><span><span style="font-size:9.0pt">The
upgrade application posted on <a href="http://Cisco.com" target="_blank">Cisco.com</a> can be
used only to upgrade to Cisco Unity Connection 8.0. It cannot be used to
install a new Connection 8.0 server.</span></span></p>
<p class="MsoNormal"><span><span style="font-size:9.0pt">From
the 8.0.3 RN: The software application posted on <a href="http://Cisco.com" target="_blank">Cisco.com</a>
can be used to install a new Cisco Unity Connection 8.0(3) server or to
upgrade an existing Connection server to version 8.0(3).</span></span></p>
<p class="MsoNormal"><span><span style="font-size:9.0pt"> </span></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt">All I can say is
awesome!!</span></p>
<p class="MsoNormal"><span style="font-size:10.0pt"> </span></p>
<p class="MsoNormal"><span style="font-size:10.0pt"> </span></p>
<p class="MsoNormal"><b><span style="font-size:10.0pt">Matthew Loraditch,
CCVP, CCNA, CCDA</span></b><span style="font-size:10.0pt"><br>
1965 Greenspring Drive</span></p>
<p class="MsoNormal"><span style="font-size:10.0pt">Timonium, MD 21093 <br>
<a href="mailto:support@heliontechnologies.com" target="_blank"><span style="color:black">support@heliontechnologies.com</span></a><br>
(p) (410) 252-8830<br>
(F) (443) 541-1593<br>
<br>
Visit us at <a href="http://www.heliontechnologies.com/" target="_blank"><span style="color:black">www.heliontechnologies.com</span></a> <br>
Support Issue? Email <a href="mailto:support@heliontechnologies.com" target="_blank"><span style="color:black">support@heliontechnologies.com</span></a> for fast
assistance!</span></p>
<p class="MsoNormal"><span style="font-size:10.0pt"> </span></p>
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<pre> </pre><pre style="text-align:center"> </pre><pre style="text-align:center"> </pre><pre style="text-align:center"> </pre><pre style="text-align:center"> </pre><pre style="text-align:center"> </pre><pre style="text-align:center">
</pre><pre style="text-align:center"><hr size="4" width="90%" align="center">
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</pre><pre style="text-align:center"> </pre><pre style="text-align:center"> </pre><pre style="text-align:center"> </pre><pre style="text-align:center"> </pre><pre> </pre><pre>_______________________________________________</pre>
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