<html xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:m="http://schemas.microsoft.com/office/2004/12/omml" xmlns="http://www.w3.org/TR/REC-html40"><head><META HTTP-EQUIV="Content-Type" CONTENT="text/html; charset=us-ascii"><meta name=Generator content="Microsoft Word 14 (filtered medium)"><style><!--
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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal>Line 1 : DN=1000 Personal Extension<o:p></o:p></p><p class=MsoNormal>Line 2: DN=2000 ICD Controlled Extension<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Agent is “Read”y, makse a personal call on Line 1, does UCCE/UCCX have any way of knowing the user is on Line 1? I don’t think so. I’m thinking the Agent needed to go “Not Ready” before making his personal calls on line 1. Training issue.<o:p></o:p></p></div></body></html>
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