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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Show telephony-service and look at the version number<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Are you sure you running a SRST/CME version that supports 9971? But a good idea is to turn on CME and manually setup the 9971 to verify it works then flip back to SRST. Might be missing the type c<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>http://www.cisco.com/en/US/prod/collateral/voicesw/ps6788/vcallcon/ps2169/data_sheet_c78-570481.html<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net] <b>On Behalf Of </b>Jobe Gates<br><b>Sent:</b> Tuesday, August 03, 2010 4:15 PM<br><b>Cc:</b> 'cisco-voip mailinglist'<br><b>Subject:</b> Re: [cisco-voip] 9971 phone isssues<o:p></o:p></span></p></div></div><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D'>I’m having the same problem with a 9951. I opened a TAC case and they are saying since it’s a SIP phone it needs to register like a CME phone.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D'>It’s still open so I’m still working on it. Let me know I you get this to go.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D'>Thanks,<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D'>Jobe <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D'> </span><o:p></o:p></p><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'><div><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span class=apple-converted-space><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> </span></span><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'><a href="mailto:cisco-voip-bounces@puck.nether.net">cisco-voip-bounces@puck.nether.net</a><span class=apple-converted-space> </span>[<a href="mailto:cisco-voip-bounces@puck.nether.net">mailto:cisco-voip-bounces@puck.nether.net</a>]<span class=apple-converted-space> </span><b>On Behalf Of<span class=apple-converted-space> </span></b>ciscozest<br><b>Sent:</b><span class=apple-converted-space> </span>Wednesday, April 28, 2010 2:09 AM<br><b>To:</b><span class=apple-converted-space> </span>cisco-voip mailinglist<br><b>Subject:</b><span class=apple-converted-space> </span>[cisco-voip] 9971 phone isssues</span><o:p></o:p></p></div></div><div><p class=MsoNormal> <o:p></o:p></p></div><div><div><p class=MsoNormal>I have just implemented Cisco 9971 phones and realized few problems.<o:p></o:p></p></div></div><div><div><p class=MsoNormal>1. The phone could not get the SRST information from CallManager thus this phone could not registered during SRST. I checked on the phone information displayed and the standby server option is blank. The other phone models (older) work fine.<o:p></o:p></p></div></div><div><div><p class=MsoNormal>2. The custom softkey template applied for 9971 phone does not work. Tested with other phone models, they are all good.<o:p></o:p></p></div></div><div><div><p class=MsoNormal> <o:p></o:p></p></div></div><div><div><p class=MsoNormal>i have tried to reset TFTP service, reset the phone until rebooting the CUCM server but no luck with the above problems.<o:p></o:p></p></div></div><div><div><p class=MsoNormal>I am using CUCM 7.1.3b SU2. The 9971 firmware is SIP 9.0.2 (latest). The gateway is cisco2921 IOS c2900-universalk9-mz.SPA.150-1.M2.bin. Has anyone experienced this issue before? Appreciate for any feedbacks.<o:p></o:p></p></div></div><div><div><p class=MsoNormal> <o:p></o:p></p></div></div><div><div><p class=MsoNormal>Thanks,<o:p></o:p></p></div></div><div><div><p class=MsoNormal>Denny<o:p></o:p></p></div></div><p class=MsoNormal><span style='font-size:13.5pt;font-family:"Helvetica","sans-serif"'>_______________________________________________<br>cisco-voip mailing list<br><a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br><a href="https://puck.nether.net/mailman/listinfo/cisco-voip">https://puck.nether.net/mailman/listinfo/cisco-voip</a><o:p></o:p></span></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><o:p> </o:p></p></div></body></html>
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