Hi,<br><br>new series 99XX phones don't use a softkey template. Pls read <font size="2"><a href="https://webmail.eu.didata.com/exchweb/bin/redir.asp?URL=http://www.cisco.com/en/US/docs/voice_ip_comm/cuipph/9971_9951_8961/7_1_3/english/admin/guide/9971usr.html%23wp1087800" target="_blank">http://www.cisco.com/en/US/docs/voice_ip_comm/cuipph/9971_9951_8961/7_1_3/english/admin/guide/9971usr.html#wp1087800</a></font> where it's written that:<br>
<font size="2"><br>"The Cisco Unified IP Phone 8961, 9951, and 9971 does not
use softkey templates in Cisco Unified Communications Manager
administration"<br><br><br></font><div class="gmail_quote">2010/4/28 ciscozest <span dir="ltr"><<a href="mailto:ciscozest@gmail.com">ciscozest@gmail.com</a>></span><br><blockquote class="gmail_quote" style="margin: 0pt 0pt 0pt 0.8ex; border-left: 1px solid rgb(204, 204, 204); padding-left: 1ex;">
<div>I have just implemented Cisco 9971 phones and realized few problems. </div>
<div>1. The phone could not get the SRST information from CallManager thus this phone could not registered during SRST. I checked on the phone information displayed and the standby server option is blank. The other phone models (older) work fine. </div>
<div>2. The custom softkey template applied for 9971 phone does not work. Tested with other phone models, they are all good.</div>
<div> </div>
<div>i have tried to reset TFTP service, reset the phone until rebooting the CUCM server but no luck with the above problems.</div>
<div>I am using CUCM 7.1.3b SU2. The 9971 firmware is SIP 9.0.2 (latest). The gateway is cisco2921 IOS c2900-universalk9-mz.SPA.150-1.M2.bin. Has anyone experienced this issue before? Appreciate for any feedbacks.</div>
<div> </div>
<div>Thanks,</div>
<div>Denny</div>
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<br></blockquote></div><br>