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<div>Greetings,</div>
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<div>Has anyone found this "feature" in Cisco UCCX 7.0 to be a major problem in their contact center like we have? If a supervisor logs into
<a href="https://mail.singlepath.com/owa/UrlBlockedError.aspx" target="_blank">http://<ip>/appadmin</a> with their supervisor credentials, they can see a small subset of the RMCM administration page. They have read only rights to see the list of available Skills
and change rights for the skills of the members of their team which is fine. </div>
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<div>The problem is that they've got CHANGE rights to the NAME of the CSQ and the way in which the calls are routed to that CSQ (skills versus resource groups). If they change the name of the CSQ, the script that references that CSQ will obviously break.
I see these two fields as something only and administrator should have rights to change. In no situation should a supervisor EVER change the name of a CSQ in my opinion.</div>
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<div>I have a TAC case open with Cisco but it's been like talking to a wall. Has anyone else encountered this?</div>
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<div style="FONT-FAMILY: Tahoma; FONT-SIZE: 13px"><font size="2">Thanks,<br>
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Jeff<br>
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</font><font size="2"><strong>Jeff Gricus<a></a><a></a><br>
</strong> Solution Architect | <font color="#0000ff">Single Path, LLC</font><br>
905 Parkview Blvd. | Lombard, IL 60148<br>
708.653.4106 (IP Phone)<br>
708.653.4100 (Main)<br>
708.653.4101 (Fax)<br>
<br>
</font><font size="2"><font size="2"><font size="2"><a href="mailto:jgricus@singlepath.com" target="_blank"><font size="2">jgricus@singlepath.com</font></a></font><a></a></font><a></a></font><font size="2"> | </font><font size="2"><font size="2"><font size="2"><a href="http://www.singlepath.com/" target="_blank"><font size="2">www.singlepath.com</font></a></font><a></a></font><a></a></font><font size="2">
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<em><font size="2">Someone's sitting in the shade today because someone planted a tree a long time ago.<br>
-- Warren Buffett<br>
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