<div dir="ltr">Hi Mike. Thanks for your help. I will proceed with the RMA process.<br><br><br><div class="gmail_quote">On Mon, Aug 9, 2010 at 3:24 PM, Mike King <span dir="ltr"><<a href="mailto:me@mpking.com">me@mpking.com</a>></span> wrote:<br>
<blockquote class="gmail_quote" style="margin: 0pt 0pt 0pt 0.8ex; border-left: 1px solid rgb(204, 204, 204); padding-left: 1ex;">I think RMA was your only option. If other phones worked on the Jack<br>
fine, but only this one displayed "Ethernet Disconnected" you have a<br>
bad phone.<br>
<div><div></div><div class="h5"><br>
On Mon, Aug 9, 2010 at 7:14 AM, Abebe Amare <<a href="mailto:abucho@gmail.com">abucho@gmail.com</a>> wrote:<br>
> Dears,<br>
><br>
> I have a 7911 phone with PoE displaying "Ethernet disconnected" message.<br>
> When I plug other phones on the same wall jack, the phones bootup and<br>
> register without any problem. I also tried to connect the phone on to a PoE<br>
> module on the same switch as the call manager with out any change. So I<br>
> decided to do a factory reset using AC adapter. I tried using the suggestion<br>
> put forward on<br>
> <a href="http://puck.nether.net/pipermail/cisco-voip/2007-May/023293.html" target="_blank">http://puck.nether.net/pipermail/cisco-voip/2007-May/023293.html</a> but the<br>
> phone couldn't get past the upgrading stage. I tried also using 123456789*0#<br>
> with out any success. What are my options after this? RMA?<br>
><br>
> best regards,<br>
><br>
> Abebe<br>
><br>
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