<div dir="ltr">Dears,<br><br>I have a 7911 phone with PoE displaying "Ethernet disconnected" message. When I plug other phones on the same wall jack, the phones bootup and register without any problem. I also tried to connect the phone on to a PoE module on the same switch as the call manager with out any change. So I decided to do a factory reset using AC adapter. I tried using the suggestion put forward on <a href="http://puck.nether.net/pipermail/cisco-voip/2007-May/023293.html">http://puck.nether.net/pipermail/cisco-voip/2007-May/023293.html</a> but the phone couldn't get past the upgrading stage. I tried also using 123456789*0# with out any success. What are my options after this? RMA?<br>
<br>best regards,<br><br>Abebe<br></div>