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<p class=MsoNormal><span style='color:#1F497D'>Because users get freaked out
when calls are answered too quickly.<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
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<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>
cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net] <b>On
Behalf Of </b>Kevin Damisch<br>
<b>Sent:</b> Tuesday, August 10, 2010 2:03 PM<br>
<b>To:</b> cisco-voip@puck.nether.net<br>
<b>Subject:</b> [cisco-voip] UCCX 2 second delay step<o:p></o:p></span></p>
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<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>As a best practice, I have seen the 2 second delay step
added before the Accept step, and I have also seen it added after the Accept
step instead. Does it matter where it goes? And why?<o:p></o:p></p>
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