<html><head><style type='text/css'>p { margin: 0; }</style></head><body><div style='font-family: Verdana; font-size: 10pt; color: #000000'>sorry. no $$$$ for UCSS. we are only licensed for v7. :(<span><br><br><span name="x"></span>---<br>Lelio Fulgenzi, B.A.<br>Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1<br>(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)<br>^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^<br>Cooking with unix is easy. You just sed it and forget it. <br> - LFJ (with apologies to Mr. Popeil)<br><span name="x"></span><br></span><br><hr id="zwchr"><b>From: </b>"Go0se" <me@go0se.com><br><b>To: </b>"Lelio Fulgenzi" <lelio@uoguelph.ca>, "Dennis Heim" <Dennis.Heim@cdw.com><br><b>Cc: </b>"cisco-voip voyp list" <cisco-voip@puck.nether.net><br><b>Sent: </b>Thursday, August 12, 2010 10:34:34 AM<br><b>Subject: </b>RE: [cisco-voip] CUCM v7 & phone agents (end user or app user?)<br><br>Side note, if you are upgrading anyway and if you can with your hardware I would consider going all the way up to CCX 8 (linux under the hood).<br><br>Thanks,<br><br>Go0se<br><br>My blog:<br>http://atc.go0se.com<br><br>--------------------------------------------<br>Help Hopegivers International<br>Feed the orphans of Haiti and India<br>http://www.hopegivers.org<br>--------------------------------------------<br><br><br>-----Original Message-----<br>From: cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net] On Behalf Of Lelio Fulgenzi<br>Sent: Thursday, August 12, 2010 7:45 AM<br>To: Dennis Heim<br>Cc: cisco-voip voyp list<br>Subject: Re: [cisco-voip] CUCM v7 & phone agents (end user or app user?)<br><br>Our phone agents log into IPCCx using the phone with a unique ID (for each phone in our case). This is the ID I'm talking about. The ID would have a primary extension assigned to it and these phones would be controlled by the userID you mention. I think. ;)<br><br>…<br>Don't look at me, my iPod maid that spilling mistake.<br><br>On 2010-08-12, at 8:08 AM, Dennis Heim <Dennis.Heim@cdw.com> wrote:<br><br>> If memory serves you should have an rmcmuser app user, that has cti <br>> control of the phones.<br>><br>> Dennis Heim<br>> Network Voice Engineer<br>> CDW Advanced Technology Services<br>> 11711 N. Meridian Street, Suite 225<br>> Carmel, IN 46032<br>><br>> 317.569.4255 Office<br>> 317.569.4201 Fax<br>> 317.694.6070 Cell<br>> dennis.heim@cdw.com<br>> cdw.com/content/solutions/unified-communications/<br>><br>><br>> -----Original Message-----<br>> From: cisco-voip-bounces@puck.nether.net [mailto:cisco-voip- <br>> bounces@puck.nether.net] On Behalf Of Lelio Fulgenzi<br>> Sent: Thursday, August 12, 2010 8:06 AM<br>> To: cisco-voip voyp list<br>> Subject: [cisco-voip] CUCM v7 & phone agents (end user or app user?)<br>><br>><br>> Can someone tell me whether a phone agent uses end users or <br>> application users? We will be upgrading to IPCCx v7 as well.<br>><br>> Thx<br>> …<br>> Don't look at me, my iPod maid that spilling mistake.<br>><br>> _______________________________________________<br>> cisco-voip mailing list<br>> cisco-voip@puck.nether.net<br>> https://puck.nether.net/mailman/listinfo/cisco-voip<br><br>_______________________________________________<br>cisco-voip mailing list<br>cisco-voip@puck.nether.net<br>https://puck.nether.net/mailman/listinfo/cisco-voip<br><br></div></body></html>