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<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>On those phones, you may also wish to disable Auto Call Select
and Auto Line Select at the bottom of the Phone Configuration page. This
prevents new calls from taking the focus from the current call, either on the
same line or on a different line (your example) respectively.<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>I assume she has these DNs on her phone because she picks up
calls for these folks. If this is the case, you might do the following and
eliminate the use of the shared lines:<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoListParagraph style='text-indent:-.25in;mso-list:l0 level1 lfo1'><![if !supportLists]><span
style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><span
style='mso-list:Ignore'>1.<span style='font:7.0pt "Times New Roman"'>
</span></span></span><![endif]><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Put her and the managers in a Call Pickup group.<o:p></o:p></span></p>
<p class=MsoListParagraph style='text-indent:-.25in;mso-list:l0 level1 lfo1'><![if !supportLists]><span
style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><span
style='mso-list:Ignore'>2.<span style='font:7.0pt "Times New Roman"'>
</span></span></span><![endif]><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Turn on Call Pickup Group notification so that she knows they’re
getting a call.<o:p></o:p></span></p>
<p class=MsoListParagraph style='text-indent:-.25in;mso-list:l0 level1 lfo1'><![if !supportLists]><span
style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><span
style='mso-list:Ignore'>3.<span style='font:7.0pt "Times New Roman"'>
</span></span></span><![endif]><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Change those appearances to BLFs with that Call Pickup box
checked (I think this is there with 6.1(4)).<o:p></o:p></span></p>
<p class=MsoListParagraph style='text-indent:-.25in;mso-list:l0 level1 lfo1'><![if !supportLists]><span
style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><span
style='mso-list:Ignore'>4.<span style='font:7.0pt "Times New Roman"'>
</span></span></span><![endif]><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Turn on Auto Call Pickup in the CallManager Service Parameters.<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>What this will do is basically cause her BLF to flash amber when
one of them are getting a call and will cause a non-intrusive message to show
at the bottom of her LCD indicating who is getting the call. She could then
just press the BLF button to take the call.<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Thanks,<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><b><span style='font-size:7.0pt;font-family:"Verdana","sans-serif";
color:#7F7F7F'>James Buchanan </span></b><span style='font-size:7.0pt;
font-family:"Verdana","sans-serif";color:#7E7E7E'>|</span><b><span
style='font-size:7.0pt;font-family:"Verdana","sans-serif";color:#7F7F7F'>
Senior Network Engineer </span></b><span style='font-size:7.0pt;font-family:
"Verdana","sans-serif";color:#7E7E7E'>|</span><span style='font-size:7.0pt;
font-family:"Verdana","sans-serif";color:#7F7F7F'> <b>South Region </b></span><span
style='font-size:7.0pt;font-family:"Verdana","sans-serif";color:#7E7E7E'>|</span><b><span
style='font-size:7.0pt;font-family:"Verdana","sans-serif";color:#7F7F7F'>
Presidio Networked Solutions <br>
12 Cadillac Dr, Suite 130, Brentwood, TN 37027 </span></b><span
style='font-size:7.0pt;font-family:"Verdana","sans-serif";color:#7E7E7E'>|</span><b><span
style='font-size:7.0pt;font-family:"Verdana","sans-serif";color:#7F7F7F'> </span></b><b><span
style='font-size:7.0pt;font-family:"Verdana","sans-serif";color:#7E7E7E'><a
href="mailto:jbuchanan@ctiusa.com"><span style='color:blue'>jbuchanan@presidio.com</span></a><br>
</span></b><b><span style='font-size:7.0pt;font-family:"Verdana","sans-serif";
color:#7F7F7F'>D: 615-866-5729</span></b><span style='font-size:7.0pt;
font-family:"Verdana","sans-serif";color:#7F7F7F'> </span><span
style='font-size:7.0pt;font-family:"Verdana","sans-serif";color:#7E7E7E'>| <b>F:</b>
</span><b><span style='font-size:7.0pt;font-family:"Verdana","sans-serif";
color:#7F7F7F'>615-866-5781</span></b><span style='font-size:7.0pt;font-family:
"Verdana","sans-serif";color:#7F7F7F'> | </span><b><span style='font-size:7.0pt;
font-family:"Verdana","sans-serif";color:#7E7E7E'><a
href="http://www.presidio.com"><span style='color:blue'>www.presidio.com</span></a></span></b><span
style='font-size:7.0pt;font-family:"Verdana","sans-serif";color:#1F497D'> <</span><b><span
style='font-size:7.0pt;font-family:"Verdana","sans-serif";color:#7E7E7E'><a
href="http://www.presidio.com"><span style='color:blue'>http://www.presidio.com</span></a></span></b><span
style='font-size:7.0pt;font-family:"Verdana","sans-serif";color:#1F497D'>> <o:p></o:p></span></p>
<p class=MsoNormal><b><span style='font-size:7.0pt;font-family:"Verdana","sans-serif";
color:#7F7F7F'>CCIE #25863, Voice</span></b><span style='font-size:7.0pt;
font-family:"Verdana","sans-serif";color:#1F497D'><br>
<br>
</span><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>
cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net] <b>On
Behalf Of </b>Dave Wolgast<br>
<b>Sent:</b> Thursday, August 12, 2010 1:34 PM<br>
<b>To:</b> Cisco VOIP Newsletter - puck.nether.net<br>
<b>Subject:</b> [cisco-voip] Shared Line behavior on 7962G when call placed on
holdon other phone<o:p></o:p></span></p>
</div>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>CUCM 6.1.4<br>
Phone load 8.3(2)<br>
<br>
Admin Assistant has her own DN, then 3 shared DNs on the first four buttons of
the 7962. She finds that when a call is placed to one of the shared DNs
and one of her managers handles the call and places the call on hold, the call
becomes primary on her display, and is very difficult to work around. She
must select her own line appearance to make new calls.<br>
<br>
She previously had a 7960G and said it did not behave like this. I tested and
confirmed this behavior, and can see why it might be irritating.<br>
<br>
Is this behavior something that can be changed so that a call on a non-primary
line does not take focus when it isn't being managed on that phone?<br>
<br>
<br clear=all>
<br>
-- <br>
Dave Wolgast<br>
Livonia, NY<o:p></o:p></p>
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