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</o:shapelayout></xml><![endif]--></head><body lang=EN-CA link=blue vlink=purple><div class=WordSection1><p class=MsoNormal><span style='color:#1F497D'>You can try deleting the CTL file manually and recreating it: “file delete tftp CTLfile.tlv”. As long as you generate the new file with the same tokens as the first time the phones should take it.<o:p></o:p></span></p><p class=MsoNormal><a name="_MailEndCompose"><span style='color:#1F497D'><o:p> </o:p></span></a></p><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0cm 0cm 0cm'><p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span lang=EN-US style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net] <b>On Behalf Of </b>Ahmed Elnagar<br><b>Sent:</b> August 16, 2010 5:55 AM<br><b>To:</b> cisco-voip@puck.nether.net<br><b>Subject:</b> [cisco-voip] Secure mode problem<o:p></o:p></span></p></div></div><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><span lang=EN-US>Dear all;<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US>I have this wired problem with CUCM 6.1.4…this morning I converted the cluster to secure mode using 2 e-tokens from Cisco then I restarted the whole cluster….after a while a phone restarted and the phone did not go alive again…after investigation I found the following errors on the phone page<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US><o:p> </o:p></span></p><p class=MsoNormal style='text-indent:36.0pt'><span lang=EN-US>13:25:11 31: Name=SEP0024C4FE6616 Load= SCCP42.8-5-4S File Auth Fail: CTFFile.tlv<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US> 13:25:11 9: Name=SEP0024C4FE6616 Load= SCCP42.8-5-4S TFTP Error<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US> 13:25:11 20: Name=SEP0024C4FE6616 Load= SCCP42.8-5-4S Last=Phone-Keypad<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US>I tried to run the CTL client again but it gives me message that the CTL file is corrupted….and when I select to update the CTL file it give me an error saying to use the same Etokens that I used to create the CTL file “although they are the same”.<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US>As a workaround I restart the tftp service and the phone boot normally; if the phone is restarted for any reason it hangs again with the same error.<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US>Any ideas?<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US><o:p> </o:p></span></p><p class=MsoNormal style='background:white'><span lang=EN-US style='font-size:10.0pt'> </span><span lang=EN-US style='font-size:10.5pt'>Best Regards;<o:p></o:p></span></p><p class=MsoNormal style='background:white'><span lang=EN-US style='font-size:10.5pt'> Ahmed Elnagar<o:p></o:p></span></p><p class=MsoNormal style='background:white'><span lang=EN-US style='font-size:10.5pt'> Senior Network PS Engineer<o:p></o:p></span></p><p class=MsoNormal style='background:white'><span lang=EN-US style='font-size:10.5pt'><o:p> </o:p></span></p><p class=MsoNormal style='background:white'><span lang=EN-US style='font-size:10.5pt'><img width=106 height=47 id="Picture_x0020_1" src="cid:image001.jpg@01CB3D22.0326D4D0" alt=untitled><o:p></o:p></span></p><p class=MsoNormal style='background:white'><span lang=EN-US style='font-size:10.5pt'> RAYA Building El Motamiez District, 6th of October, Egypt <o:p></o:p></span></p><p class=MsoNormal style='background:white'><span lang=EN-US style='font-size:10.5pt'><o:p> </o:p></span></p><p class=MsoNormal style='background:white'><span lang=EN-US style='font-size:10.5pt'> Mob: +2019-0016211<o:p></o:p></span></p><p class=MsoNormal style='background:white'><span lang=EN-US style='font-size:10.5pt'> Phone: +202 3827 6000 Ext.2475<o:p></o:p></span></p><p class=MsoNormal style='background:white'><span lang=EN-US style='font-size:10.5pt'> Website: <a href="http://www.rayacorp.com/">www.rayacorp.com</a><o:p></o:p></span></p><p class=MsoNormal style='background:white'><span lang=EN-US style='font-size:10.5pt'> E-mail: <a href="mailto:ahmed_elnagar@rayacorp.com">ahmed_elnagar@rayacorp.com</a><o:p></o:p></span></p><p class=MsoNormal style='background:white'><span lang=EN-US style='font-size:10.5pt'> CCIE#24697 (Voice)<o:p></o:p></span></p><p class=MsoNormal style='background:white'><span lang=EN-US style='font-size:10.5pt'> <img border=0 width=63 height=63 id="Picture_x0020_0" src="cid:image002.jpg@01CB3D22.0326D4D0" alt="ccie_voice_large.gif"><o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US><o:p> </o:p></span></p><div><p class=MsoNormal><span lang=EN-US style='font-size:12.0pt;font-family:"Times New Roman","serif"'> <o:p></o:p></span></p></div><p class=MsoNormal><span lang=EN-US style='font-size:12.0pt;font-family:"Times New Roman","serif"'>Disclaimer: NOTICE The information contained in this message is confidential and is intended for the addressee(s) only. If you have received this message in error or there are any problems please notify the originator immediately. The unauthorized use, disclosure, copying or alteration of this message is strictly forbidden. Raya will not be liable for direct, special, indirect or consequential damages arising from alteration of the contents of this message by a third party or as a result of any malicious code or virus being passed on. Views expressed in this communication are not necessarily those of Raya.If you have received this message in error, please notify the sender immediately by email, facsimile or telephone and return and/or destroy the original message. <o:p></o:p></span></p></div></body></html>