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<p class=MsoNormal><span style='color:#1F497D'>The problem turned out to be the
below:<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'>After changing the security
profile don’t reset the phone from the phone itself “EM logout, going to
setting and pressing **#**, removing the cable…etc” you have to reset the phone
from the phone configuration page or reset with BAT job any other way to reset
the phone will give you this strange error.<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'>This is applied for first time
change only; after that you can restart the phone the way you want.<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<div>
<div>
<p class=MsoNormal style='background:white'><span style='font-size:10.0pt;
color:#1F497D'> </span><span style='font-size:10.5pt;color:#1F497D'>Best
Regards;<o:p></o:p></span></p>
<p class=MsoNormal style='background:white'><span style='font-size:10.5pt;
color:#1F497D'> Ahmed Elnagar<o:p></o:p></span></p>
<p class=MsoNormal style='background:white'><span style='font-size:10.5pt;
color:#1F497D'> Senior Network PS Engineer<o:p></o:p></span></p>
<p class=MsoNormal style='background:white'><span style='font-size:10.5pt;
color:#1F497D'> Mob: +2019-0016211<o:p></o:p></span></p>
<p class=MsoNormal style='background:white'><span style='font-size:10.5pt;
color:#1F497D'> CCIE#24697 (Voice)<o:p></o:p></span></p>
<p class=MsoNormal style='background:white'><span style='font-size:10.5pt;
color:#1F497D'> <img width=63 height=63 id="_x0000_i1028"
src="cid:image001.jpg@01CB3E2C.4DB82CF0" alt="ccie_voice_large.gif"><o:p></o:p></span></p>
</div>
</div>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<div>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>
cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net] <b>On
Behalf Of </b>Ahmed Elnagar<br>
<b>Sent:</b> Tuesday, August 17, 2010 2:12 PM<br>
<b>To:</b> Eric Pedersen<br>
<b>Cc:</b> cisco-voip@puck.nether.net<br>
<b>Subject:</b> Re: [cisco-voip] Secure mode problem<o:p></o:p></span></p>
</div>
</div>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><span style='color:#1F497D'>That is exactly what I did but I
wasn’t able to update the CTL file it said that the tokens in the CTL file is
different from the ones that I have “although they are the same” I managmed it
by changing the cluster mode again to secure mode instead of updating the CTL
file and it worked.<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'>Now I have a very interesting
problem and I think it could be a bug:<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'>When trying to change the phone
security profile to “from secure to not or vice versa” the BAT successfully
change the phone security profile in the phone configuration page but the phone
cannot register anymore and gives “Registration rejected Security error” that
is when updating <b><u>more than one phone</u></b> via BAT…when I try to update
one phone only it works pretty fine without a problem…anyone faced this strange
behavior??<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<div>
<div>
<p class=MsoNormal style='background:white'><span style='font-size:10.0pt;
color:#1F497D'> </span><span style='font-size:10.5pt;color:#1F497D'>Best
Regards;<o:p></o:p></span></p>
<p class=MsoNormal style='background:white'><span style='font-size:10.5pt;
color:#1F497D'> Ahmed Elnagar<o:p></o:p></span></p>
<p class=MsoNormal style='background:white'><span style='font-size:10.5pt;
color:#1F497D'> Senior Network PS Engineer<o:p></o:p></span></p>
<p class=MsoNormal style='background:white'><span style='font-size:10.5pt;
color:#1F497D'> Mob: +2019-0016211<o:p></o:p></span></p>
<p class=MsoNormal style='background:white'><span style='font-size:10.5pt;
color:#1F497D'> CCIE#24697 (Voice)<o:p></o:p></span></p>
<p class=MsoNormal style='background:white'><span style='font-size:10.5pt;
color:#1F497D'> <img width=63 height=63 id="_x0000_i1025"
src="cid:image001.jpg@01CB3E2C.4DB82CF0" alt="ccie_voice_large.gif"><o:p></o:p></span></p>
</div>
</div>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<div>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> Eric Pedersen
[mailto:eric.pedersen@sait.ca] <br>
<b>Sent:</b> Monday, August 16, 2010 6:04 PM<br>
<b>To:</b> Ahmed Elnagar; cisco-voip@puck.nether.net<br>
<b>Subject:</b> RE: Secure mode problem<o:p></o:p></span></p>
</div>
</div>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><span lang=EN-CA style='color:#1F497D'>You can try deleting
the CTL file manually and recreating it: “file delete tftp CTLfile.tlv”. As
long as you generate the new file with the same tokens as the first time the
phones should take it.<o:p></o:p></span></p>
<p class=MsoNormal><a name="_MailEndCompose"></a><span lang=EN-CA
style='color:#1F497D'><o:p> </o:p></span></p>
<div>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>
cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net] <b>On
Behalf Of </b>Ahmed Elnagar<br>
<b>Sent:</b> August 16, 2010 5:55 AM<br>
<b>To:</b> cisco-voip@puck.nether.net<br>
<b>Subject:</b> [cisco-voip] Secure mode problem<o:p></o:p></span></p>
</div>
</div>
<p class=MsoNormal><span lang=EN-CA><o:p> </o:p></span></p>
<p class=MsoNormal>Dear all;<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>I have this wired problem with CUCM 6.1.4…this morning I
converted the cluster to secure mode using 2 e-tokens from Cisco then I
restarted the whole cluster….after a while a phone restarted and the phone did
not go alive again…after investigation I found the following errors on the
phone page<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal style='text-indent:.5in'>13:25:11 31: Name=SEP0024C4FE6616
Load= SCCP42.8-5-4S File Auth Fail: CTFFile.tlv<o:p></o:p></p>
<p class=MsoNormal>
13:25:11 9: Name=SEP0024C4FE6616 Load= SCCP42.8-5-4S TFTP Error<o:p></o:p></p>
<p class=MsoNormal>
13:25:11 20: Name=SEP0024C4FE6616 Load= SCCP42.8-5-4S Last=Phone-Keypad<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>I tried to run the CTL client again but it gives me
message that the CTL file is corrupted….and when I select to update the CTL
file it give me an error saying to use the same Etokens that I used to create
the CTL file “although they are the same”.<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>As a workaround I restart the tftp service and the phone
boot normally; if the phone is restarted for any reason it hangs again with the
same error.<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Any ideas?<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal style='background:white'><span style='font-size:10.0pt'>
</span><span style='font-size:10.5pt'>Best Regards;<o:p></o:p></span></p>
<p class=MsoNormal style='background:white'><span style='font-size:10.5pt'>
Ahmed Elnagar<o:p></o:p></span></p>
<p class=MsoNormal style='background:white'><span style='font-size:10.5pt'>
Senior Network PS Engineer<o:p></o:p></span></p>
<p class=MsoNormal style='background:white'><span style='font-size:10.5pt'><o:p> </o:p></span></p>
<p class=MsoNormal style='background:white'><span style='font-size:10.5pt'><img
width=106 height=47 id="Picture_x0020_1"
src="cid:image002.jpg@01CB3E2C.4DB82CF0" alt=untitled><o:p></o:p></span></p>
<p class=MsoNormal style='background:white'><span style='font-size:10.5pt'>
RAYA Building El Motamiez District, 6th of October, Egypt <o:p></o:p></span></p>
<p class=MsoNormal style='background:white'><span style='font-size:10.5pt'><o:p> </o:p></span></p>
<p class=MsoNormal style='background:white'><span style='font-size:10.5pt'>
Mob: +2019-0016211<o:p></o:p></span></p>
<p class=MsoNormal style='background:white'><span style='font-size:10.5pt'>
Phone: +202 3827 6000 Ext.2475<o:p></o:p></span></p>
<p class=MsoNormal style='background:white'><span style='font-size:10.5pt'>
Website: <a href="http://www.rayacorp.com/">www.rayacorp.com</a><o:p></o:p></span></p>
<p class=MsoNormal style='background:white'><span style='font-size:10.5pt'>
E-mail: <a href="mailto:ahmed_elnagar@rayacorp.com">ahmed_elnagar@rayacorp.com</a><o:p></o:p></span></p>
<p class=MsoNormal style='background:white'><span style='font-size:10.5pt'>
CCIE#24697 (Voice)<o:p></o:p></span></p>
<p class=MsoNormal style='background:white'><span style='font-size:10.5pt'> <img
border=0 width=63 height=63 id="Picture_x0020_0"
src="cid:image001.jpg@01CB3E2C.4DB82CF0" alt="ccie_voice_large.gif"><o:p></o:p></span></p>
<p class=MsoNormal><o:p> </o:p></p>
<div>
<p class=MsoNormal><span style='font-size:12.0pt;font-family:"Times New Roman","serif"'> <o:p></o:p></span></p>
</div>
<p class=MsoNormal><span style='font-size:12.0pt;font-family:"Times New Roman","serif"'>Disclaimer:
NOTICE The information contained in this message is confidential and is
intended for the addressee(s) only. If you have received this message in error
or there are any problems please notify the originator immediately. The
unauthorized use, disclosure, copying or alteration of this message is strictly
forbidden. Raya will not be liable for direct, special, indirect or
consequential damages arising from alteration of the contents of this message
by a third party or as a result of any malicious code or virus being passed on.
Views expressed in this communication are not necessarily those of Raya.If you
have received this message in error, please notify the sender immediately by
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<p class=MsoNormal><span style='font-size:12.0pt;font-family:"Times New Roman","serif"'> <o:p></o:p></span></p>
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<p class=MsoNormal><span style='font-size:12.0pt;font-family:"Times New Roman","serif"'>Disclaimer:
NOTICE The information contained in this message is confidential and is
intended for the addressee(s) only. If you have received this message in error
or there are any problems please notify the originator immediately. The
unauthorized use, disclosure, copying or alteration of this message is strictly
forbidden. Raya will not be liable for direct, special, indirect or
consequential damages arising from alteration of the contents of this message
by a third party or as a result of any malicious code or virus being passed on.
Views expressed in this communication are not necessarily those of Raya.If you
have received this message in error, please notify the sender immediately by
email, facsimile or telephone and return and/or destroy the original message. <o:p></o:p></span></p>
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<DIV> </DIV>Disclaimer: NOTICE The information contained in this message is confidential and is intended for the addressee(s) only. If you have received this message in error or there are any problems please notify the originator immediately. The unauthorized use, disclosure, copying or alteration of this message is strictly forbidden. Raya will not be liable for direct, special, indirect or consequential damages arising from alteration of the contents of this message by a third party or as a result of any malicious code or virus being passed on. Views expressed in this communication are not necessarily those of Raya.If you have received this message in error, please notify the sender immediately by email, facsimile or telephone and return and/or destroy the original message. </body>
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