Can you post a screen shot of your queue config, or type it out?<div><br></div><div>If what you are saying is true, that you only have play prompts, then this is technically possible, as you would need a goto step to loop it, otherwise the logic will fall to the bottom of the script.</div>
<div><br></div><div>So, without seeing your script, it's hard to say what might be happening.</div><div><br></div><div>Anthony<br><br><div class="gmail_quote">On Wed, Aug 18, 2010 at 9:34 AM, Sandy Lee <span dir="ltr"><<a href="mailto:Sandy.Lee@dti.ulaval.ca">Sandy.Lee@dti.ulaval.ca</a>></span> wrote:<br>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex;">
<div lang="EN-US" link="blue" vlink="purple">
<div>
<p class="MsoNormal">Hi,</p>
<p class="MsoNormal">In UCCX 7.0(1) we’re having an issue with users in
queue. If the caller in queue hits a digit by error or if they press a digit
while they’re queued, the call gets disconnected. How can we prevent that?</p>
<p class="MsoNormal"> </p>
<p class="MsoNormal">The queued part in the script only plays prompts in a loop. </p>
<p class="MsoNormal"> </p>
<p class="MsoNormal">Thanks.</p>
<p class="MsoNormal"> </p><font color="#888888">
<p class="MsoNormal">Sandy.</p>
</font></div>
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