Thank God I work with someone who has been here a lot longer then I have.<div><br></div><div>Ended up being a Auto Call Select enabled issue.</div><div><br></div><div>She transfered, call came in and she lost all softkeys.</div>
<div><br></div><div>I have disabled it and I should be good now.</div><div><br></div><div>Thanks For Checking Ryan.</div><div><br></div><div>Scott<br><br><div class="gmail_quote">On Wed, Aug 18, 2010 at 10:38 AM, Ryan Ratliff <span dir="ltr"><<a href="mailto:rratliff@cisco.com">rratliff@cisco.com</a>></span> wrote:<br>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex;"><div style="word-wrap:break-word">Call split is part of a transfer.<div><br></div><div>How is she doing the transfer? Is she actually using the transfer softkey or perhaps putting the original call on hold, dialing the new person, then using join to put them all in conference, then dropping out?</div>
<div><br></div><div>I'd recommend sitting down with her and using your cell to reproduce the issue so you know exactly what buttons are getting pressed when.</div><div><br><div>
<span style="border-collapse:separate;color:rgb(0, 0, 0);font-family:Helvetica;font-size:medium;font-style:normal;font-variant:normal;font-weight:normal;letter-spacing:normal;line-height:normal;text-align:auto;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px"><div>
-Ryan</div></span>
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<br><div><div><div></div><div class="h5"><div>On Aug 18, 2010, at 1:16 PM, Scott Voll wrote:</div><br>have an employee that states when she tries to transfer if someone transfers a call to her at the same time it connects the two (external) calls. almost like a join.<div>
<br></div><div>I'm looking through the CDR's to find the call. Not sure if this is the call, but I'm seeing a DestCause_Value of 126 which is Call split (cisco Specific).</div>
<div><br></div><div>Any ideas?</div><div><br></div><div>I'm going to gather the traces from the CM's and open a TAC case but wanted to start here.</div><div><br></div><div>TIA</div><div><br></div><div>Scott</div>
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