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<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Here’s the snapshot. There’s a loop and no menu step in it.<o:p></o:p></span></p>
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color:#1F497D'><o:p> </o:p></span></p>
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src="cid:image001.png@01CB3F81.7241B130"></span><span style='font-size:11.0pt;
font-family:"Calibri","sans-serif";color:#1F497D'><o:p></o:p></span></p>
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<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'>
<p class=MsoNormal style='margin-left:.5in'><b><span style='font-size:10.0pt;
font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;
font-family:"Tahoma","sans-serif"'> H, Tim [mailto:TimH@trstone.com] <br>
<b>Sent:</b> Thursday, August 19, 2010 8:11 AM<br>
<b>To:</b> Anthony Holloway; Sandy Lee<br>
<b>Cc:</b> cisco-voip@puck.nether.net<br>
<b>Subject:</b> RE: [cisco-voip] UCCX script problem<o:p></o:p></span></p>
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<p class=MsoNormal style='margin-left:.5in'><o:p> </o:p></p>
<p class=MsoNormal style='margin-left:.5in'><span style='font-size:11.0pt;
font-family:"Calibri","sans-serif";color:#1F497D'>Instead of only prompts, do
you have any menus in the queue loop? If you have any sort of menu that
allows them to press buttons, this could cause the issue.<o:p></o:p></span></p>
<p class=MsoNormal style='margin-left:.5in'><span style='font-size:11.0pt;
font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal style='margin-left:.5in'><span style='font-size:11.0pt;
font-family:"Calibri","sans-serif";color:#1F497D'>Thanks,<o:p></o:p></span></p>
<p class=MsoNormal style='margin-left:.5in'><span style='font-size:11.0pt;
font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal style='margin-left:.5in'><b><span style='font-size:11.0pt;
font-family:"Calibri","sans-serif";color:#1F497D'>Tim </span></b><i><span
style='font-size:8.0pt;font-family:"Arial","sans-serif";color:#1F497D'><o:p></o:p></span></i></p>
<p class=MsoNormal style='margin-left:.5in'><span style='font-size:11.0pt;
font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'>
<p class=MsoNormal style='margin-left:.5in'><b><span style='font-size:10.0pt;
font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;
font-family:"Tahoma","sans-serif"'> cisco-voip-bounces@puck.nether.net
[mailto:cisco-voip-bounces@puck.nether.net] <b>On Behalf Of </b>Anthony
Holloway<br>
<b>Sent:</b> Wednesday, August 18, 2010 9:07 PM<br>
<b>To:</b> Sandy Lee<br>
<b>Cc:</b> cisco-voip@puck.nether.net<br>
<b>Subject:</b> Re: [cisco-voip] UCCX script problem<o:p></o:p></span></p>
</div>
<p class=MsoNormal style='margin-left:.5in'><o:p> </o:p></p>
<p class=MsoNormal style='margin-left:.5in'>Can you post a screen shot of your
queue config, or type it out?<o:p></o:p></p>
<div>
<p class=MsoNormal style='margin-left:.5in'><o:p> </o:p></p>
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<div>
<p class=MsoNormal style='margin-left:.5in'>If what you are saying is true,
that you only have play prompts, then this is technically possible, as you
would need a goto step to loop it, otherwise the logic will fall to the bottom
of the script.<o:p></o:p></p>
</div>
<div>
<p class=MsoNormal style='margin-left:.5in'><o:p> </o:p></p>
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<p class=MsoNormal style='margin-left:.5in'>So, without seeing your script,
it's hard to say what might be happening.<o:p></o:p></p>
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<div>
<p class=MsoNormal style='margin-left:.5in'><o:p> </o:p></p>
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<p class=MsoNormal style='mso-margin-top-alt:0in;margin-right:0in;margin-bottom:
12.0pt;margin-left:.5in'>Anthony<o:p></o:p></p>
<div>
<p class=MsoNormal style='margin-left:.5in'>On Wed, Aug 18, 2010 at 9:34 AM,
Sandy Lee <<a href="mailto:Sandy.Lee@dti.ulaval.ca">Sandy.Lee@dti.ulaval.ca</a>>
wrote:<o:p></o:p></p>
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<div>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;
margin-left:.5in'>Hi,<o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;
margin-left:.5in'>In UCCX 7.0(1) we’re having an issue with users in queue. If
the caller in queue hits a digit by error or if they press a digit while
they’re queued, the call gets disconnected. How can we prevent that?<o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;
margin-left:.5in'> <o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;
margin-left:.5in'>The queued part in the script only plays prompts in a loop. <o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;
margin-left:.5in'> <o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;
margin-left:.5in'>Thanks.<o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;
margin-left:.5in'> <o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;
margin-left:.5in'><span style='color:#888888'>Sandy.<o:p></o:p></span></p>
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12.0pt;margin-left:.5in'><br>
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