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<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Instead of only prompts, do you have any menus in the queue
loop? If you have any sort of menu that allows them to press buttons, this
could cause the issue.<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Thanks,<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><b><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Tim </span></b><i><span style='font-size:8.0pt;font-family:"Arial","sans-serif";
color:#1F497D'><o:p></o:p></span></i></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
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<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>
cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net] <b>On
Behalf Of </b>Anthony Holloway<br>
<b>Sent:</b> Wednesday, August 18, 2010 9:07 PM<br>
<b>To:</b> Sandy Lee<br>
<b>Cc:</b> cisco-voip@puck.nether.net<br>
<b>Subject:</b> Re: [cisco-voip] UCCX script problem<o:p></o:p></span></p>
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<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Can you post a screen shot of your queue config, or type it
out?<o:p></o:p></p>
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<p class=MsoNormal><o:p> </o:p></p>
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<p class=MsoNormal>If what you are saying is true, that you only have play
prompts, then this is technically possible, as you would need a goto step to
loop it, otherwise the logic will fall to the bottom of the script.<o:p></o:p></p>
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<p class=MsoNormal><o:p> </o:p></p>
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<p class=MsoNormal>So, without seeing your script, it's hard to say what might
be happening.<o:p></o:p></p>
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<p class=MsoNormal><o:p> </o:p></p>
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<p class=MsoNormal style='margin-bottom:12.0pt'>Anthony<o:p></o:p></p>
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<p class=MsoNormal>On Wed, Aug 18, 2010 at 9:34 AM, Sandy Lee <<a
href="mailto:Sandy.Lee@dti.ulaval.ca">Sandy.Lee@dti.ulaval.ca</a>> wrote:<o:p></o:p></p>
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<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Hi,<o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>In
UCCX 7.0(1) we’re having an issue with users in queue. If the caller in queue
hits a digit by error or if they press a digit while they’re queued, the call
gets disconnected. How can we prevent that?<o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>The
queued part in the script only plays prompts in a loop. <o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Thanks.<o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='color:#888888'>Sandy.<o:p></o:p></span></p>
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<p class=MsoNormal style='margin-bottom:12.0pt'><br>
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<p class=MsoNormal><o:p> </o:p></p>
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