<html><body bgcolor="#FFFFFF"><div>A call reaches a VM box through the forwarded rule "send to greeting" (or something like that). </div><div><br></div><div>You have to make sure:</div><div><br></div><div>- the call is being forwarded to the voicemail ports</div><div>- the original forwarded DN has a voicemail box (configurable)</div><div>- the VM profile does not modify the DN in such a way that makes it not match it's VM box primary or alternate extensions</div><div><br></div><div>Some things to consider. </div><div><br></div><div>Check out the port status monitor tool on <a href="http://ciscounitytools.com">ciscounitytools.com</a> - it might help you begin troubleshooting. <br><br>…<div>Don't look at me, my iPod maid that spilling mistake.<span class="Apple-style-span" style="-webkit-tap-highlight-color: rgba(26, 26, 26, 0.296875); -webkit-composition-fill-color: rgba(175, 192, 227, 0.230469); -webkit-composition-frame-color: rgba(77, 128, 180, 0.230469); "> </span></div></div><div><br>On 2010-08-19, at 5:22 PM, "Haas, Neal" <<a href="mailto:nhaas@co.fresno.ca.us">nhaas@co.fresno.ca.us</a>> wrote:<br><br></div><div></div><blockquote type="cite"><div><div class="WordSection1"><p class="MsoNormal">I am having an issue with Unity Conn 7. I have several extensions that are NON-DID, for some reason they are not working for voicemail any longer. When you call the extension of 12196 – Unity answers and asks for the mailbox, it cannot find the mailbox.<o:p></o:p></p><p class="MsoNormal"><o:p> </o:p></p><p class="MsoNormal">Any suggestions?<o:p></o:p></p><p class="MsoNormal"><o:p> </o:p></p><p class="MsoNormal" style="text-autospace:none"><span style="font-size:10.0pt;font-family:"Courier New";color:#1F497D">Neal Haas<o:p></o:p></span></p><p class="MsoNormal"><o:p> </o:p></p></div></div></blockquote><blockquote type="cite"><div><span>_______________________________________________</span><br><span>cisco-voip mailing list</span><br><span><a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a></span><br><span><a href="https://puck.nether.net/mailman/listinfo/cisco-voip">https://puck.nether.net/mailman/listinfo/cisco-voip</a></span><br></div></blockquote></body></html>